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Our account is currently locked, and our payment due date was May 7. We would like to proceed with the payment; however, we currently require only 3 seats and would like to reduce our subscription from 4 seats to 3 seats.We already removed 1 seat from our account; however, the billing section is still showing payment for 4 seats. We are also unable to find the proper seat management or invoice update options in the billing section of our account settings to make these changes from our side.Kindly help us reduce the seat count and share the updated billing/payment details accordingly so we can complete the payment process. 

Hi Figma Community Support,I am reaching out here in a state of emergency. Our premium Figma account has been locked for 2 days due to a payment failure, and every single one of our client projects is locked inside.We are currently losing client trust because we cannot access the designs they have paid for. We have been completely handicapped and cannot move forward with our business.The Situation:We attempted payment with multiple cards (used successfully for other international payments), but Figma declined them for "unknown reasons." Current Blocker: Our invoice now says "can no longer be paid on Stripe," and we have received no reply from support to provide an alternative payment method. We have sent emails, left a voicemail, and tried calling, but have heard nothing back while our business remains at a standstill.Escalation Info:Account Email: design@solguruz.comPlease, we need a billing representative to manually intervene, provide a working payment link, or temporarily unlock th

Hello Figma Community & Support Team,I made a mistake when trying to add a new member to my Professional team and need your help.What happened: I already have a Professional Plan team (Team A, annual subscription). I wanted to invite another person and buy an additional Full Seat within Team A. However, instead of adding a seat to my existing team, I mistakenly purchased a brand new, separate Professional Plan (Team B) for that person. As a result, I am now paying for two independent subscriptions for the same person: my original Team A (for myself) and a separate Professional Plan under that user’s email. My real need is simply to add one seat inside my existing Team A. What I have done: I have removed that user’s edit access to avoid further prorated charges. I have already emailed Figma Support about this, but due to the US holiday I haven’t received a reply yet. My request:Could you please help me by: Cancelling and refunding (or refunding the unused prorated amount of)

Hello Figma Support Team,We recently intended to purchase only 1 additional seat for our account, but by mistake the quantity was increased to 3 seats. As a result, an incorrect invoice was generated and reflected on our billing account.Since this was an accidental change, we did not proceed with the payment and intentionally prevented the charge by reducing the limit on our virtual card. However, the invoice is still showing as overdue/unpaid in our account.I already submitted a support request through your website, but unfortunately we have not received any response yet. This issue is now affecting our billing records and requires urgent attention.Please note clearly that we do not accept this invoice and request the following actions immediately:* Cancellation of the incorrect invoice* Removal of the unintended extra seat* Confirmation that no outstanding payment obligation remains on our account related to this mistakeThis was an unintentional user error and the additional seat has

Hi everyone,I need help with an upcoming charge for a Full Mode seat that was added by strange automation.Situation: A Full Mode seat was accidentally activated in our team settings by kind of an automation. It was done 1 day before Invoice date. Our Admin team noticed it day after and downgraded the user back to "View" right away. However, I see this seat was captured for the WHOLE next year.I do not see any other ways to solve it rather than post it here. Figma Sales do not reply us back. Figma hotline phone does is not answering. Chat in support is not loading (grey screen)Issue #1: Team: take it from my account. Charge: 1 Full Mode seat (already removed) to be removed from next year invoice and current list of available. Can someone from the Figma team help me cancel this pending charge or adjust the invoice before the payment is processed?Issue #2: We also need to migrate card payment method into actual invoicing, so we need to have a kind of PO to pay. And again, Sales team do

Hello Figma Support Team,I’m trying to join Tencent in Figma by logging in with SAML SSO. After clicking “Log in with SAML”, Figma shows that a verification code has been sent to my corporate email address, but I have not received any verification email.I have already checked the following:Spam / junk folder Email quarantine or blocked messages Mail filtering rules Corporate email settings External email receiving permissionI can confirm that my corporate mailbox is now allowed to receive external emails.However, when I first requested the verification email from Figma, my corporate mailbox had not yet enabled external email receiving permission. Because of this, I suspect the first verification email may have bounced, and my email address may have been added to a hard bounce list or suppression list on Figma’s email system.Could you please help check:Whether the verification email was successfully sent to my corporate email address; Whether there was any bounce or delivery failure for

I booked several hotel rooms for my team at the Config partnered hotel, the Hilton in Union Square.My office’s purchasing department needs me to show proof that this hotel was a partnered hotel with the conference. I checked on the Config website but as soon as bookings were full, they removed any information regarding partnered hotels. I need some sort of official proof that this hotel was partnered with the conference, which I can show for reimbursement approval.

Hi everyone:I'm experiencing a persistent bug when using the "Make Designs" (AI) feature. When I generate multiple screens, the "Copy Design" button only works the first time.If I try to copy a second or third screen from the same generation session, the button gets stuck showing the "Copying..." spinner indefinitely. To fix it and copy another design, I am forced to refresh the entire tab/session, which is quite frustrating when trying to move several screens to a Figma Design file.Steps to reproduce: Generate a set of designs using Figma Make. Click "Copy Design" on any screen (it works fine). Try to click "Copy Design" on a different screen or even the same one again. The button stays in the "Copying..." state and never finishes. Environment: Platform: Windows desktop app Has anyone else found a workaround for this that doesn't involve refreshing the page every time? Thanks in advance!

Hello,I have a config code assigned to me but getting a message saying the code has reached its capacity—even though it hasn’t been used yet.Any help is much appreciated! Thanks!

Hello,I subscribed to the Pro plan in March 2026 and only agreed to a single $21 charge for that subscription.At the time, I collaborated on just one Figma file with one friend. After that, I was unexpectedly charged $43 in April and $52 in May. I was never clearly informed on the Figma website or through email that my account would be upgraded or billed for additional plans or seats.These charges appeared on my bank account without any prior notice, authorization, or transparent explanation from Figma. I only became aware of them after reviewing my bank statements. Based on the pricing information available to me, these amounts do not add up, and I do not believe I consented to these upgraded charges.Charging customers for upgraded plans without clear disclosure or consent is extremely concerning and feels deceptive and unauthorized.I am requesting: A full breakdown of all charges applied to my account An explanation for why my account was apparently upgraded and billed without noti

He estado usando Figma AI intensivamente para trabajo de UI/UX, especialmente en dashboards SaaS y sistemas enterprise, y últimamente la experiencia se ha vuelto extremadamente frustrante.Solicitudes simples como: cambiar estilos de inputs, ajustar espaciados, refinar tipografía, actualizar badges, o modificar layouts están consumiendo una gran cantidad de créditos, incluso cuando el cambio solicitado es mínimo.Lo peor es que muchas veces la IA cobra los créditos pero NO aplica realmente el cambio solicitado.Esto obliga a repetir exactamente la misma instrucción 3, 4 e incluso hasta 5 veces para que finalmente aplique la modificación, y cada intento vuelve a cobrar créditos como si fuera una solicitud completamente nueva.El resultado es: créditos desperdiciados, comportamiento inconsistente, iteraciones poco confiables, y un flujo de trabajo extremadamente caro para usuarios profesionales. Figma AI tiene muchísimo potencial, pero actualmente se siente poco confiable, dema

CRITICAL BUG REPORT: Figma Make Publish Broken - Preview Works, Published Site Shows Blank PageIssue Summary: Figma Make Preview mode works perfectly, but the Published site at https://a2aiplatformupdated.figma.site/ consistently shows a blank page. This has persisted across 30+ publish attempts and multiple debugging approaches.Error Details:Console Error: "Failed to execute code layer q: Code export Code8_410.default (Code8_410) is not a function" Console Error: "Root element not found!" Reference Error ID: 6aa83328-9e7f-4205-8c99-5fcfb5e5307fWhat Works: ✓ Preview mode displays the full application correctly ✓ Build completes successfully (301KB bundle, 1997 modules) ✓ figma__entrypoint.ts correctly exports component loader: export const Code8_410 = () => import('./src/app/AppFinal.tsx'); ✓ AppFinal.tsx has valid default export: export default function AppFinal() { ... } ✓ Minimal test component (AppMinimal.tsx with zero dependencies, inline styles only) ALSO shows blank page when

I cancelled my plan for May 2026-2027 billing cycle and figma is still charging me. It added an additional seat to my professional plan and the bill is coming twice of what it should be. I cancelled my plan before it renewed and now it shows overdue. I cannot get a professional plan unless I pay for 2 seats for the whole year even when I only need one. Can anyone help?

The Pencil tool is changing colors automatically and inconsistently without me changing any settings.Sometimes it draws in white, sometimes in black, and the behavior seems random. It also doesn't reliably detect the background color.Steps to reproduce:1. Select the Pencil tool (Shift + P).2. Start drawing on different backgrounds (black, white, colors, frames).3. Observe that the stroke color changes between white and black automatically.Expected behavior: Pencil should consistently use a color that has enough contrast with the background, or stay the same color as set by the user.Actual behavior: The Pencil tool switches between different colors randomly, even on the same background, without any change in settings.Why this is a problem: It interrupts workflow while sketching or wireframing. I have to constantly check and manually reset the color.Feature / Improvement request:Improve automatic contrast detection for the Pencil tool.Add an option to disable automatic color switching.Or

Hi,I have a figma EDU plan that I believe might have momentarily lapsed earlier this year. I just noticed on my credit card statements that I’ve been charged $20/month by Figma Inc since June 2025, but I’ve received no billing statement info at all via email, and I can’t seem to find a way to cancel or view my billing statements anywhere in Figma. I’ve tried contacting support but AI chatbot won’t let me talk to a real person since I have an EDU account. Can someone help me figure out how to cancel these charges? I’m out over $100 for something I never signed up and was never notified about.Thanks

Hi Figma team,My plugin “TransEasy” has been stuck in review for around 30 days, and I haven’t received any rejection email or additional feedback yet.This is my first published plugin, so I’m not sure whether:- the review queue is currently delayed,- there are missing requirements,- or if something may have gone wrong during submission.The plugin is a simple translation tool for selected text layers.I’d really appreciate it if someone could help check the review status or let me know whether I should resubmit a new version.Thank you!

Hello, I submitted a plugin for review on 25th of april and got no feedback or anything by now. In my community review mail from 1st of Mai the plugin was already listed with a couple of views but in my account it is still in the review status. Can somebody help me? Did I missed an email? thank youuuu

Hello, We’ve been locked out to due an unpaid invoice. The support and sales teams have been of 0 help in our attempt to downgrade our plan.  We need immediate access and I’ve again sent an email to Support, Louisa and Micheal. We want to remain a Figma customer but the lack of comms and customer goodwill is astounding for a lack of a better word. Hey guys, We've just been blocked out of our Figma. This is completely unacceptable. You've given us 0 flexibility and provided us with no recourse in remedying the situation on our downgrade. We simply cannot and will not pay this exorbitant amount for the little usage we have. In addition, you've sent us another invoice for almost 2k (!) that's on top of our current non existent usage. here’s an excerpt from the email: For the 100th time, all that we need is: 1. Organization Plan2. 3 Full Seat, 5 Dev Seats in total. Please reactivate our access so we can continue our work and let's schedule a call to rectify the issue here and hopefully con

Hi Figma, I’ve been facing issues with the new Slot featureI have created a Row Component for my table, inside the Row Component I have a Slot that has 5 Cell Components in it. When I use my Row Component and adjust the Cells inside the Slot and then I Duplicate this entire mockup my table that has the Rows Component gets messed up and my Cells sizes shift/change.Also sometime this issue happens after a library update, library doesn’t need to be updating the Row Component its just any update could also trigger it.Can you please fix this issue as its causing me to need to clean up the design every time this happens to me.Thanks

Hi Figma team,I’m facing an issue with emoji rendering specifically in file names shown in the Figma Desktop app sidebar.Context: I use emojis in file names as category codes (this is part of our workflow). On Figma Web (browser), the emoji renders correctly. On another iMac with the same macOS version, the emoji also renders correctly in the Desktop app. On this specific iMac, the emoji does not render in the file name UI (it becomes invisible), although it works normally inside the canvas text. What I’ve already tried: Full clean reinstall of Figma Desktop Clearing all Figma caches and application support files Logging out and back in Disabling hardware acceleration Resetting macOS font caches None of the above resolved the issue.Since the emoji renders correctly in the browser and on another identical machine, this seems to be a Figma Desktop (Electron UI) rendering issue specific to this environment, affecting sidebar labels / file name rendering.Could you please advi

Hello FIgma support.Starting this morning I’ve been trying to access Figma with my work email and every time, I get the 422 error message. I have tried uninstalling, turning on and off, reseting, and the same message appears. I need help with this. Thank you!{"error":true,"status":422,"message":"User [redacted by moderator to remove personal information] cannot join the org - they are deprovisioned","i18n":{"id":"auth.error.cannot_join_org_deprovisioned","fallback_text":"User [redacted by moderator to remove personal information] cannot join the org - they are deprovisioned","params":{"EMAIL":"[redacted by moderator to remove personal information]"}}}

I have updated my plan, and the payment has already been deducted from my account; however, my account is still showing as 'Free'. 

Hello Figma team,I hope you're doing well.My plugin Inkling has been under review for more than half a month now, and I haven’t received any updates during this time. As far as I understand, this is quite longer than the typical review timeframe.I completely understand that there may be a high volume of submissions, and I truly appreciate the work your team is doing. However, I would really appreciate any update on the current status of my submission, or guidance if there’s anything I should address on my side.Thank you in advance for your time and help.

I’ve tried contacting your sales team via the contact form but haven’t received a response so far. Some of my colleagues have also reached out and haven’t heard back either.Could you let me know if there’s an alternative way to get in touch, such as a phone number or direct email address?

Previously if you selected an element with a style on it and then clicked on the setting for the style and then revealed the eye dropper and clicked a color, it would change the style’s eyedropper color. Now it only changes the selected elements color, instead of changing the color ONLY in the style you just tried to edit. The only way to make it work now, is to actually unselect everything and then change the style directly using the style panel. I want the behaviour back because I often change the color directly on it’s application point, but that’s not longer possible. Please can you revert back to the previous way, so when I eye drop on a style setting on a style applied to a page element, it changes the style and automatically the style will still be applied/attached to the currently selected element. Currently the new bad behaviour disconnects the element from the style and adds the color directly to the element, instead of what it did before.