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I have submitted several support tickets to get a refund for Config 26. Nothing but crickets. This shouldn’t be that hard to do.  Latest support ticket: 1821932

Hi Team,We are facing a critical issue. A very important Figma file is completely missing from our workspace, personal drafts, and the trash folder. Global search is also not finding it.When we try to open the old prototype link, it gives a 'Prototype not found' error. Since I am on a Starter plan, I cannot create an email ticket, so I am requesting help here.File Details: File ID (from URL): 8PWGNMF3jj86lRGpx4WC7m Creator/Owner Email: [redacted by forum admin/moderator to remove PII] My Email: [redacted by forum admin/moderator to remove PII] Could a support agent please check the backend status of this file? Was it permanently deleted, or is it linked to a different account? We urgently need to recover it. Thank you!

Hi Figma team,We submitted our plugin for review 30+ days ago and haven't received any updates since. We wanted to check in to see if there's anything on our end that needs attention, or if there's currently a longer review backlog.Plugin name: UI Skeleton GeneratorSubmitted: 18th March 2026We've reviewed the submission guidelines and believe our plugin meets all requirements, but we're happy to address any feedback if something needs to be revised. Any visibility into the current status would be really helpful for our release planning.Thanks for your time!

When I select a frame and then click on the presentation button, it opens two different tabs: one with the cover and the other one empty. Also it’s not possible to select flows.

Dear Figma Support Team,I hope you are doing well.I am writing to request your assistance regarding an issue with my account. I recently noticed that my team has been locked due to an unpaid invoice. However, this invoice was created by mistake.I already have an active annual subscription, under which I received 3,000 AI credits. Unfortunately, I accidentally selected the 15,000 AI credits option, which generated a new invoice unintentionally.I kindly request you to please cancel this incorrect invoice for the 15,000 AI credits so that my account can be unlocked. At the moment, I am unable to continue my work as all features are locked.Your prompt assistance in resolving this matter would be greatly appreciated.Thank you for your support.Best regards,Syed Shabeh Abbas[email redacted by forum moderator to remove PII]

Hello Figma Support Team,I recently purchased 1 full seat on the Professional monthly subscription plan, and the amount charged was approximately $20 + $3 tax.However, I have now received a renewal notification showing an estimated renewal amount of $58.71, which is significantly higher than what I expected for a single full seat.Could you please help clarify: Why the renewal amount is showing as $58.71 Whether any additional seats or charges have been added to the plan What the expected renewal amount should be for 1 full seat  

I find it really annoying when I have to click collapsible libraries name everytime I want to changes the text style. I only have one library in my file, why it has to be hidden in the collapsible menu.Is there anyway that I can set it to be open by default?

i cannot edit my own file and when i get the email to approve the edit it doesn't work even though the email is coming through on my own account please can i get some assistance Also no matter what account i use to view my project it won’t do anything besides view it. 

Hi, After I submitted my plugin, I have not receive any email confirmation that the plugin has been received.Also there is no way for me to know the status of the review of my plugin.So I was wondering if someone could help me figure out how to track the progress of the plugin review process. My plugin is here: https://www.figma.com/community/plugin/1617090343749381048/zoompicker Thanks

Buenas.porque mis proyectos de pierden 

Figma deducted two payments within a single month; however, the subscription or account update was reflected only once.

Hi Figma team,We submitted our plugin for review 15+ days ago and haven't received any updates since. We wanted to check in to see if there's anything on our end that needs attention.Plugin name: Email HTML GeneratorSubmitted: 30th March 2026We've reviewed the submission guidelines and believe our plugin meets all requirements, but we're happy to address any feedback if something needs to be revised. Any visibility into the current status would be really helpful.Thanks

Hello Figma Support Team,I’m currently working on exporting an email campaign design from Figma to be used in Brevo. While the design looks correct within Figma, we’re encountering issues once the template is exported and uploaded to Brevo. Specifically, some elements become misaligned, and the file size appears to exceed platform limits.We’ve already tried a few approaches on our end, including adjusting the layout structure and using third-party email builders, but the formatting issues persist. At this stage, we would really appreciate your guidance on best practices for preparing or exporting email designs from Figma so they remain compatible with email marketing platforms like Brevo.Could you please advise on:Recommended export settings or workflows for email templates Any known limitations or considerations when designing emails in Figma for external email platforms Suggested methods or tools to ensure layout consistency and file size complianceThank you very much for your time a

I have image component variants for 16:9, 1:1, and 4:3. I can switch between variants and the aspect ratio updates correctly until I resize the instance width. After I change the width, switching to another variant causes the height to keep an incorrect aspect ratio. I then have to manually adjust the width again before the height updates to match the new aspect ratio. Another issue: when the image instance is placed inside a card component, switching to a different aspect-ratio variant doesn’t update the image size correctly. You have to resize the card to trigger the image instance to resize to the correct aspect ratio. 

Hi,I’m experiencing an issue with billing that I don’t understand.I cancelled my subscription on time and clearly indicated my intention not to renew. However, I have still been charged. My team is now locked due to Starter plan limits, and I am unable to access any billing settings to remove my payment method or properly manage the subscription.At this point, I cannot even see or modify my billing information, which is very concerning.Could you please:Confirm whether my subscription is fully cancelled Explain why I was charged after cancellation Help me remove my payment method Process a refund pleaseThis situation feels misleading and frustrating, as I followed the correct cancellation steps.Thank you for your help.Ticket: 1852249

To whom it may concern, This has been an ongoing issue for over three days, but to enumerate the issue I’m having:I attempted to create an account with my college account for a course I am currently taking. On first attempt, I accidentally mistyped my email, yet passed verification, and seemingly Figma sent a verification email to the incorrect address I provided. On second attempt, I entered my correct .edu address, passed the verification captcha, and get immediately returned to the log-in screen with the error message “Your request has failed.” I have now attempted to create my account on 3 browsers (Firefox/Librewolf, Edge, and Brave) with no success. I disconnected my phone from Wi-Fi to attempt to make the account with a new IP, with no success. I attempted to have a classmate create the account for me, so that I could receive the verification email and change the password, and they were met with the same “Your request has failed” error. I have waited for over 24 hours and cleare

I have used someone else’s credit card without their consent as I thought I would need the credits to finish a work but I didn’t. I haven’t used the any of the paid plan’s features or credits yet and would like to request a refund about the plan purchase.

When viewing an icon in Dev Mode, the name shown at the top of the right panel is the layer name, unlike when viewing in Design Mode, where it’s the name of the icon. That’s fine when the icon layer hasn’t be renamed. However, in a design system, the layers are usually renamed (e.g., in a button component, you might have layers for “leading icon” and “trailing icon” rather than the default icons of “calendar” and “chevron-right”).Other methods for seeing the actual icon name in Dev Mode are finicky.You can click “Explore component behaviour” and it will show the name, but it truncates after a certain length with no way to see the full name. You can click “Export” and it will then show the “Assets” section with the full name, but there doesn’t appear to be a way to make the Assets section always show up, so it’s an annoying extra step.

Hi,I’m experiencing a major issue since updating to version 126.3.12.Whenever I use the color picker, Figma completely freezes:UI becomes unresponsive I can’t click anything anymore I have to force quit the appThis happens consistently, making it almost impossible to work efficiently.What I tried:Restarting Figma Restarting my computer Testing on different filesNo improvement so far.Is anyone else experiencing this?Thanks 🙏

 I accidentally added a Full seat to my account, but I have not used any of it’s features and have cancelled the subscription. I’d like for the invoice next month to be retracted. If there’s any trouble will be happy to discuss, thanks.Account email: [redacted by moderator to remove personal information] 

When I am trying to use scope for my numeric values, I don’t get the option for padding. If I use width/height or gap, it doesn’t show up when I am trying to set a padding’s value.  

Hi, The bulk upload is not letting me connect the image field, that is showing [object Object], instead of image thumbnails from the excel file.  

Seems like if I have structureLayer 1 Sub-layer 1 And I want to duplicate Sub-layer 1 so that the structure would be Layer 1 Sub-layer 1 (Copy of) Sub-layer 1 Then, when I select Layer 1 and paste inside it OR simply select Sub-layer 1 from the list and do cmd+c/v, the copy-pasting doesn’t work as expected.What actually happens isLayer 1 Item 1 Item 1 Correct pasting happens if the layers are autonamed, e.g. as Frame 1234, but if I have custom named the layer, then pasting does not work Using latest Figma version

I need someone from the Billing Department to get back to me ASAP for us to discuss changes to our annual subscription we would like to make before the next renewal. I do not have any CSM contact information, and cannot find a way to contact Figma Billing directly. I also submitted a ticket, 1847462. Thank you.

Hello,I’ve recently run into an unfortunate situation - I was away from my computer for around a week and was logged out of both of my Figma accounts, with my main account being tethered to my high school Google Account. Unfortunately, the school has recently put a system in place locking us out of apps they don’t have on a whitelist. This means that, even though I've had the account since 2022, I can no longer log back in.I do have an alternate account that I use already, and I was wondering if it’s possible to have all of my files transferred over to it? If so, that would be a huge help, as many branding and UI assets I’ve developed over the years would be lost otherwise.For anyone willing to help, thank you in advance.