Report a Problem

Figma 지원팀에 문의드립니다. 최근 Figma 팀의 여러 프로페셔널 풀 시트에 대한 가격은 138.34달러로 청구되었습니다.저는 이렇게 많은 불만을 제기하지 않았습니다. 해당 팀은 임시 학교 프로젝트를 위해 제작하는 것만으로도 충분한 비용이 드는 것이었습니다. 문제를 시작하여 팀 설정을 검토하고 로그아웃을 삭제했습니다.이번 청구 건을 재검토하여 예외적으로 비트 또는 요금을 환불할 수 있는 주실을 조정할 수 있도록 하시겠습니까? 검토해 주시면 감사하겠습니다. 저는 구독할 금액이 없습니다. 환불처리를 부탁드립니다. 진심으로 감사  드립니다.한민서

I need to transfer a ticket to someone in my organization. I cannot find help anywhere. Please create a ticket for me so that I may do this.

I'm on the Starter plan, and I had the AI ​​credits feature. It gave me 500 credits, the usual 150 per day.I tried to use this feature today, but Figma tells me to buy a subscription, even though I'm sure I still have some AI credits left. In the Figma menu, the number of AI credits in the upper left corner suddenly disappeared.I don't see the number or any information about them. I can't see any information about my plan or my credits.How can I fix this issue? I would be very grateful for any help or advice.Please don't tell me that the Starter plan doesn't have AI features, as I had them and used them without a subscription.

I have clickable buttons and other links in the slides for proposal made in figma slides. But clicking on any where near takes to the next slide. I want to disable the figma slide click to next slide, as We can use the toggle option given in presnetation mode to move the slides. Is there any way to fix this in figma slides?

Hello, When I try to use presentation mode for any of my designs, I get these weird overlay squares instead of seeing my design. This happens in chrome and in the Figma app. I am on a Mac computer.  Please help!  

Hello Figma! I am writing to formally dispute an unexpected quarterly invoice of $2,600 for addional seats on our Organization Plan. We did not recieve prior notice, nor did an admin explicitly authorize these paid upgrades. We are currently trying to cancel our Organization Plan entirely. We request a formal review of this invoice, a refund for these accidental, unauthorized seat upgrades and confirmation of our plan’s termination.This is our ticket number: #1975080

I need help transferring a group ticket to my co-worker.

Hi team,I would really love to get access to the Figma Make run local code update, and also the agents update. I still have the old UIwhere there is no left panel. Could you please tell me how I can get access to the same?

I went to settings and changed my plan to “free” under cancel plans but it said it will still bill me until decemeber?

So, when you add a pop-up, you now can’t see the manual position, because the settings prototype UI popup is right on top of the manual positioning area, so you can’t se what you are doing? Why Figma, why? 

I would like to request a refund for my recent Figma subscription renewal.I was charged today June 22, 2026 under invoice number MEBJZ98B-0004. I originally subscribed to the Collab plan, which cost $5 per month. I had not used Figma for quite some time and do not recall upgrading to a Full Seat subscription. As a result, I was surprised to see a renewal charge of $35 + $4.20 tax ($39.20 total). I currently do not have any projects that require Figma, and I did not intend to continue or renew a higher priced subscription.  I am currently a student, and the amount charged was part of the money I had set aside for my tuition and school expenses. The renewal was unexpected, and it has created financial difficulty for me, please help me   

Hi, our team owner and admin were the same person, now that they have left the company we are not able to get back into the account. ive made a ticket with figma support (https://help.figma.com/hc/en-us/requests/1941540?page=1) and they said the only way to get back into the account is to re-enable the email (which with much difficulty we have been able to do) however, finally im getting blocked by the SAML login. which i cant disable because we have no admins or owners… i have no clue what to do… Any advice?

I am not able to login into my company’s Figma space, although they have added my email. But I still see the personal/free version of Figma through my company email.

Hi Figma team,I submitted a support case and would like to make sure this issue can be reviewed by the right team.Support case number: 1941098I’m on a Professional plan and I have a Full seat. My account already has the UI3 main interface enabled, as shown by the bottom floating toolbar.However, I still don’t have access to the new left navigation bar and some recent UI3-related rollout features that other Full seat users can see.I checked the Help menu, and there is no switch, opt-in, or “Use new UI” option available.Could someone from Figma please help check whether my account or team has the correct rollout flags enabled?Thank you. 

Hi everyone,I’m facing a serious issue with a Figma Professional subscription that I purchased, and I’m hoping someone here has experienced something similar or can advise.SituationI purchased a Figma Professional Full Seat (monthly) subscription on 16 July 2025. The payment was successful, and I received invoices confirming the subscription. The subscription is currently active and paid through 16 July 2026. I am the owner of the account. Over the past year, I created multiple design files inside this team and now the entire team disappeared from my account. The design is also gone. Not showing paid subscription plan What HappenedToday, when I opened Figma, I noticed that my account had been automatically logged out.After logging back in:The entire team had disappeared from my account. All design files that were stored in that team were missing. My paid Professional subscription was no longer visible. I did not receive any email regarding team deletion, ownership transfer, account cha

Figma’s most recent update moved around and changed some UI elements, and now I can no longer see how to apply a boolean variable to a layer within a component to toggle the layer’s visibility.Previously, I used to be able to click the variable icon next to the opacity control for a layer, and I would get the option to toggle its visibility in instances of that component. Now that seems to be gone.I can right-click on the opacity control (who thought that would be intuitive?) and get a dropdown for applying a variable, but that just lets me apply a number variable to the layer. The help text says I should be able to right-click on the eyeball (again, not intuitive) to get a dropdown of variables to apply, but right-clicking there does nothing.Help?

Guys, this isn't funny anymore, seriously. I can't get through to your support because you haven't fixed your bot. How will you find out about bugs if I can't contact you? Do I have to write here every time to get support, or will you please resolve the issue with your support bot? IT'S ABSOLUTELY IMPOSSIBLE TO CONTACT YOU. EVERYTHING. YOUR BOT PLAINLY REFUSES TO SEND THE FORM AFTER I FILL OUT THE FORM. all the time. 

Hi!My local fonts suddenly stopped working. I reinstalled them and downloaded new ones additionally - they didn't appear in Figma.I reset the cache in Figma, reinstalled the application, logged in from the web version, reinstalled the Figma Agent - nothing happenedAfter all, this means that local fonts are available in the web version, in particular, "Download fonts for personal use at a paid rate." is in Desktop versionI work with mac os sequoia 15 7 3

I’ve been noticing this bug as I work across different Figma files. Currently working on a website and when I go to preview the design (Fit Width/Responsive), none of the content shows (ref 2nd image). When I switch to Fit Width & Height/Fill Screen, it shows the frame perfectly fine (1st image).  Obviously the latter viewing settings aren’t really helpful for previewing a site design, so it’s been a frustrating thing to manage around.Anyone else experiencing such? And any ideas on how to get around this?Possible fixes I’ve already tried:Re-installing the Figma Desktop app Viewing Figma in the browser vs the app Duplicating my frame/putting the design within another frame to scroll

在 Figma 网页版中使用中文输入法时，按下一次任意中文符号按键后，屏幕上不会显示中文字符。需要快速按两下，才能继续正确输入中文符号。

I’ve lost access to my education account which holds all of my previous files. I thought I had linked everything to the account I’m currently on but it seems that no matter what I do, I cannot regain access to it nor the files. 

We have paid for 1 extra license. Is it possible to issue a refund?

I've been trying to get my sheet id verification so I can reverify my student account on spotify etc (I need to check if I got logged out in my other accounts that use sheer id, but Spotify was the first one I noticed). Firstly, my birth year was deemed invalid which made me reload the site a few times leading the website into saying "sheer id is facing issues in verifying me".Secondly, i provided my documents: my fee for the 2025-2026 education year for my medical school as well as my class schedule of one of my classes for this month. Both were deemed invalid. I don't understand what else I can provide you. I resent my documents two more times thinking it might just be an error and now Im being told that I've exceeded the attempts to submit my documents for verification.  Please help. I really don't have the means to pay for full prescriptions this year. Student offers are the only way i can afford things. If this is a taken away i don't know what I'll do. 

(Screenshots redacted by the moderator due to PII)

Hey! I manage a design system in a large organization, but i have recently encountered a major problem.Previously, when removing a variant from a component in our component library, consumers of the library would see a “Missing variant” message in the properties panel after accepting the update, along with a “Reset to default” button. This feature was very valuable for our organization as it clearly communicated that a variant was removed, and it provided an easy way to reconnect to the main component.This messages is no longer displayed. The component instance does not receive the update and looks unbroken to the consumer. There is no way for them to know that the variant is removed and there is no easy way for them to reconnect it. If they select “Go to main component” they go to the correct page, but get a message that “Component was removed from library” which isn’t the case. It just that specific variant that was removed. This is unfortunately a huge problem for our organization a