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Question

Figma Desktop crashes on startup with Intel HD Graphics 4000

  • August 15, 2026
  • 1 reply
  • 21 views
Wahyu Setiawan

Hi everyone,

I'm having an issue with the Figma Desktop app on Windows 10.

When I launch Figma Desktop, the Figma logo appears for a few seconds, then the application closes. The same issue also happens with Figma Desktop Beta.

My system specifications:

  • Windows 10 22H2 (Build 19045.6466), 64-bit

  • Intel Core i7-3770 @ 3.40 GHz

  • 16 GB RAM

  • Intel HD Graphics 4000

  • Graphics driver: 10.18.10.5161

Figma works normally in Chrome, so the problem only occurs with the Desktop app.

I also checked WebGL in Chrome using WebGL Report:

  • WebGL 1: Supported

  • Renderer: Intel HD Graphics 4000

  • ANGLE: D3D11

  • Antialiasing: Available

  • Major Performance Caveat: No

I ran Figma.exe from Command Prompt and found these errors:

"GPU process exited unexpectedly"
"The GPU process has crashed multiple times"
"GPU process isn't usable. Goodbye"

I have also tried:

  • Reinstalling Figma

  • Figma Desktop Beta

  • Running Figma with --disable-gpu

  • Running Figma with --use-gl=swiftshader

Interestingly, using SwiftShader can make the Figma window appear, but the window is completely blank.

Has anyone experienced a similar issue with Intel HD Graphics 4000 or an older Intel GPU?

Is there any workaround to make the Figma Desktop app work?

Thanks!

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • August 15, 2026

Hey ​@Wahyu Setiawan, welcome to Figma Forum!

Thanks for taking the time to gather all these details, and sorry you're hitting this. Good to know Chrome is working for you in the meantime.

I don't have a Windows device to test this on, but I've shared your post with our Technical Quality team so they have the full context as they review. Your case number is: 2073028, and they'll follow up at the email address you reached out from.

One thing I’ll add here if you haven't tried yet: disabling the Prefer High-Performance GPU option. Steps here: Figma Desktop app not working on Windows. It's in the right-click menu on the Figma icon in your system tray — if you can't get to it because the app closes too quickly, let us know and Technical Quality can take a deeper dive.

Thanks again for reporting this — I'll watch for updates and similar reports.

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