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Hello,I was locked out of Figma on the 1st of February due to unpaid invoices, which resulted from delays in our internal finance approval process. I understand that Figma attempted to process the payment multiple times before ultimately restricting access to the project.I would appreciate your support in allowing us to proceed with payment as soon as possible so access can be restored. The current restriction is impacting my team’s productivity and causing a significant loss of valuable work time.Please let me know the next steps required to complete payment immediately.Thank you for your understanding and prompt assistance.

This is the screen which I’m getting when there are no bugs to be fixed in the prompt 

When a nested component instance switches between variants with different aspect ratios, the parent component set to Hug contents does not resize to match the child’s new dimensions. The parent keeps its previous size instead of wrapping the updated aspect ratio.Screen recording: https://streamable.com/e/q0fuwh

Today with developers we discovered that some SVGs exported from Figma doesn’t work in React Native projects.We realized tha Figma swaps all #000000 colors with “black” in SVG code. And “black’ is not supported in React Native, which renders elements invisible in mobile apps.I suggest not swapping #000000 colors with “black” in SVG export.

I am writing to request a full refund for a recent subscription charge on this account.A payment was automatically processed two days ago, but I have not been using this account for quite some time and have no intention of using it in the future.The reason for this oversight is that I am already using Figma through another active account. Therefore, I have no need for a paid plan on this specific account.Since the payment was made recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a refund.

I am unable to publish the most recent iteration of my webapp in Figma Make. I can see it but any time I publish it, it’s an older version of the app. I have tried duplicating and publishing, clearing my cache, and browsing on incognito. I can’t seem to find the problem and need help! 

After exporting a project from Figma Make to GitHub, the images are broken, cannot be opened or viewed, and are not displayed in the application. If you read their type via `file image.png`, you get ASCII text instead of png. The only way to get the correct versions of the photos is to download the archive with the code generated by Figma Make.

Yesterday i tried to export design from Figma to Tilda. I followed all recomendations, but Tilda was saying everytime that the mistake in API token ( figd_GTCPptZbHc7Wl8NZUbIt991FTT21GNRimAiFK3JG)Could you tell me what the catch is?

Hello, I have now activated Figma for the Educator and I am trying to use the AI ​​but it is not available. Can anyone offer help or is the AI ​​not supported in the Educator plan?

I repeatedly run into issues like this… What is the process of getting AI points back when FIgma makes stupid mistakes like this and cause a BOAT LOAD of rework after the charges start rolling in? Previously FIGMA was using terminology that I hadn’t approved, and multiple times explicitly forbid, and it was still littered all though out my code. It took multiple refactoring attempts to get it out. All wasted time and effort and that worries me with Figma’s new AI point system.   

I accidentally renewed my subscription and would like to request a refund. I haven't used the paid features since the renewal

有料期間の領収書をダウンロードする場所が見つかりません。会計処理のために領収書が必要です。 どうすればいいでしょうか？

I have a Make file which I’ve published as a template. The file itself has references to GitHub, Confluence, and a CDN. When creating a new Make file, selecting this template, and using the Remix button, it fails (mainly for other users) and throws up an error in the left-hand Make panel. Clicking Fix me doesn’t resolve the issue.The workaround is to pick the template up from Resources and clicking Use template. This seems to work fine every time, but does mean you have to manually move the file from the Drafts folder to the desired location. Is there a bug using the Remix route?Please can you investigate?

Hi, Someone inadvertently renamed the typography presets in our Library and published it. I restored the library but all the components that rely on the original text presets have been severed. Is there ANY way to restore the text’s original association with their respective presets? Please help!

Como Troco o plano educacional para o plano gratuito? Preciso editar meus projetos e não consigo. 

Hello,I am a student at Istanbul University.My official school email address is:[redacted]Unfortunately, my university email server blocks Figma verification emails.Because of this, I cannot complete email verification or log in using my school email,and I cannot proceed with the Education plan application.I am requesting manual verification for the Education plan.I can provide proof of enrollment if required.Thank you. [image removed] 

Extended collections work very well in simple scenarios like having multiple brands with light an dark mode. But there is more than brand specific colors.Requirement:We want to be able to define brand specific font sizes for desktop and mobile devices. In order to do so we have to introduce an additional “device” collection with a “desktop” and “mobile” mode. Then we connect the extended collection (aka the brand collection) with the device collection.Now we can easily switch between brands + devices and the font size changes accordingly.Problem:But when the brand specific font sizes are changed in the variable view, the designs do not automatically update. You have to select the layers, switch modes manually back and forth and only then the variable changes are visible. This means everything is connected correctly, but the automatic update of the layers does not work properly, which makes extended collections unus

Hello,we are currently exploring how the new extended collection feature is working.We figured out that variables in extended collections that are connected with font styles are not updating the font styles when changed. You have to detach and re-attach the font style to get the changes in the variables.How you can achieve this:You can easily reproduce the bug in the community file that Luis provided - see attached link.1. Create a text layer for each brand using the "Heading" style2. Go to the "Typography Primitives" collection and change each brands "Family Sans" variable to a different font family3. You will see that only the Heading of the original Theme collection will change, but not the other brands (coming from the extended collection).4. Detach/Reattach the Heading style for the brands and the change happens Conclusion: there seems to be a bug that avoids that text styles are aut

I’m the admin of my team, and my e-mail id has changed. Everytime I try to change my e-mail id in figma from my account, after clicking on the verification mail, this message show up: ‘your link has expired or is malformed’. I’ve tried with Google SSO login and with just email and password - nothing seems to be working.Also, how do I update my billing info?

Whenever I try to copy and paste screens into my client’s Figma workspace, some (not all) images will disappear (there will be a toast message that says ‘image invalid’. When I inspect the component in the original file, the image is there. Anyone else has this issue / has any solution to this?

Hi Figma team,I’m posting here in hopes of getting help or visibility on an account access issue.My Figma account was originally created using a school email address. That email has since been permanently deleted by the school after graduation, so I no longer have access to it.Because of this, all login and verification codes are sent to an email address that no longer exists, which has completely locked me out of my account and the files associated with it.I still have access to the device and browser previously used with this account and can provide any information needed to verify ownership (previous projects, team names, billing info, etc.).Is there a way to manually update the account email to my personal address or otherwise recover access without the old school email?Thanks in advance — I’d really appreciate any help with this.Best regards,Carimo

I’m trying to create an account with another email address, but I don’t receive the verification email.I need the exact (!) sender of the verification email, so IT can check if it gets blocked.

I noticed that Figma became slow after updating my M3 MB Air to Tahoe. It’s very laggy and noticeable when screen sharing during a Google Meet call.

I would like to report a known issue where Figma does not function correctly in the Microsoft Edge browser.Problem:Figma  shows functionality problems or does not work at all when used in Microsoft Edge browser. 

I am having trouble importing a plugin from a manifest file in the desktop app. Clicking ‘Import plugin from manifest’ doesn’t open a directory. Please see the attached screenshot