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Report a Problem

Experiencing issues? Report them.

  • 6,090 Topics
  • 15,420 Replies
6090 Topics
wood ethan
wood ethanNew Member
asked in Report a Problem
Golden Lobster
Golden LobsterNew Member
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Brad Wedd
Brad WeddNew Member
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정
정기결제끊어줘New Member
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AutoMQshare
AutoMQshareNew Member
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unable to sync to the GitHub repository using figma make

When using Figma Make, we have been unable to sync to the GitHub repository since last night. Attempting to clone a project also fails to sync, which is seriously hindering our development progress. Please help us find out why.error response <body>  <div class="space">    <div class="figma-logo">      <img src="https://static.figma.com/marketing/wordmark-2016-09-27-1.png" alt="Figma, Inc." />    </div>    <div class="message">      <h2>Sorry, you’ve stumbled upon a temporary technical issue. Please try refreshing this page in a moment.</h2>      <p>Check our <a href="http://status.figma.com/">status</a>.</p>    </div>    <div class="demo"></div>  </div>  <script>    console && console.error("502: Bad Gateway");    var element = createDemo503(

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Celine_
Figmate
Nandakishore S
Nandakishore SNew Participant
posted in Report a Problem
Nikhil Bhushan
Nikhil BhushanNew Member
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MD_AHAD_MIA
MD_AHAD_MIANew Member
posted in Report a Problem
Request to enable Figma UI3 and AI features for my account

Hello Figma Support Team,I hope this email finds you well.I am writing to request access to the new Figma UI3 and AI features. I am a professional UI/UX Designer with over 3 years of experience, currently working on multiple projects.I have noticed that several members of my design team have already received the UI3 update, but my account is still on the previous interface (UI2). Since we work collaboratively, this inconsistency is creating friction in our workflow, and I am unable to utilize the new generative tools that my team is using.Could you please check my account status and consider enabling the new UI3 and AI features for me? It would be incredibly helpful for my daily design tasks.My Account Details: Name: Ahad Mia Email: [redacted by forum admin/moderator to remove PII]

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J
Figmate
Selena Gilcrease
Selena GilcreaseNew Member
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Mirim Lee
Mirim LeeNew Member
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Refund Request for Accidental Charge / Adjusting Seat Count

Hello Figma Support Team,I am writing to request a refund and a correction for a payment that was processed just moments ago.I was unexpectedly charged for an annual plan for multiple seats. I did not realize that former team members were still listed in my team account. These accounts are inactive and not in use.I only need to pay for 1 seat.Could you please cancel the recent transaction and refund the full amount? I would like to re-subscribe and pay only for the 1 active seat I am currently using.Here is my account information: Team Name: SOUNDGYM Account Email: [redacted by forum admin/moderator to remove PII] Date of Charge: Jan 15, 2026 Please let me know if you need any further information. I look forward to your quick response.Thank you.

271
J
Figmate
aktx2025
aktx2025New Member
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Rodrigo Gómez Graner
Rodrigo Gómez GranerNew Member
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Feda Almodhi
Feda AlmodhiNew Member
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Gary_Sylvester
Gary_SylvesterNew Member
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AkemiMatsuno
AkemiMatsunoNew Member
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无良猫印
无良猫印New Member
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OpenMethods
OpenMethodsNew Member
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Eesa
EesaNew Member
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File missing after Move to Drafts — can a Figma Specialist open a recovery ticket?

Hey Figma team — hoping you can help get this in front of someone who can actually investigate/restore.We moved a file (“SecondWave Documents”) out of our team project into Drafts, and immediately afterward the link started showing: “Hmm, we couldn’t find that one… deleted, moved, or made unavailable.” Now it’s inaccessible for everyone who should have access, and we can’t locate it anywhere (Recents, Drafts, Search, Trash/Deleted, other teams/workspaces).File link: https://www.figma.com/design/ViUZaBqZnVjj8tGkC8xeEW/SecondWave-Documents?t=tLiBtoEIQz21baua-0Workspace/Team: SW FilesAffected users: [redacted customer PII - DJV 14 Jan 2026]This file is a core SOP/docs hub for our business, so this is blocking us.

497
djv
Figmate
Lala Yi
Lala YiNew Member
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nkhuu
nkhuuNew Member
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Library Analytics API cannot return information that is available in the web UI

Hi all, I'm using the Figma Library Analytics REST API to collect usage data for components in our design library, but I've encountered a limitation that prevents me from getting per-component file breakdowns. What I'm Trying to AchieveI need to identify which specific files use each component in my library, along with the instance count per file. For example:- Component A is used in:  - File 1 from Team A: 50 instances  - File 2 from Team B: 25 instances  - File 3 from Team C: 10 instancesI know this information is visible through the Figma library analytics window, What I've TriedI've tested the following API endpoints extensively:1. GET /v1/analytics/libraries/{key}/component/usages?group_by=component   - ✅ Returns total usages, file count, and team count per component   - ❌ Does not provide list of which files2. GET /v1/analytics/libraries/{key}/co

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nkhuu
Helena Yau
Helena YauNew Member
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Yasir hafiz
Yasir hafizNew Member
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Subject: Loss of Access to Client Designs – Previously Shared File

 Hello Figma Support Team,I’m writing to report an issue where I’ve lost access to Figma designs that were created for me, even though the designer was the original owner of the files.The designer initially owned the file and shared access with me during the project. However, when I tried to open the file today, I found that my access had been removed and the file is now asking me to request access again. This was done without any prior notice.Details of the issue: My Figma account email: (redacted by the moderator due to PII) Figma file link: [redacted] File / Project name: FALcom – V1 Designer / file owner username on Figma: Intel Grafix Date access was removed: Unknown (I discovered the issue today when access was no longer available) Nature of the agreement: Client–Designer (de

281
ksn
Figmate
TOPUP Game
TOPUP GameNew Member
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Jullietaaa
JullietaaaNew Member
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Unexpected invoice and payment attempt after cancellation

Hello! I need help understanding a billing issue.I cancelled my Professional team subscription before the renewal date. My team now shows the Starter (free) plan, and I do not have access to billing settings or paid features.However, on December 1st I received an invoice for $15.17 USD, and my bank showed an automatic payment attempt from Figma. I previously paid only $5 USD for my plan, and I did not add any extra seats.I am confused because:• the subscription was cancelled in advance• the account is now on the free plan• I didn’t add any seats• I don’t owe anything as far as I understand• but I still received an invoice and a failed charge attemptCan someone from the Figma team please confirm:1) that my subscription is fully cancelled2) that there will be no more payment attempts3) that I do not have an outstanding balance4) why the invoice amount was $15.17 instead of $5Thank you very much!

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TOPUP Game
Hoppeless
HoppelessNew Member
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