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Hi, I have filed several tickets over the past month regarding my Config ticket refund and has never heard back from customer services. My latest case number is 1886299, can I please get help on this refund as I am no longer able to attend Config. Thanks! 

No one is responding to me to help me cancel my config ticket. What do I do? I am only getting chat bots. Need a refund! This should not be so hard

Hi everyone,My monthly Professional plan auto-renewed today (May 18, 2026) and I was charged $50.16 for 2 Full seats, but I only intended to keep 1 paid seat. The second seat belongs to a teammate I didn't plan to renew for this cycle.A few details:- Invoice number: NGW3F59R-0004- Billing period: May 18 – June 18, 2026- The charge was processed today, so the new cycle has only just started- I'm removing the extra seat from my plan now, so it won't be used at all during this periodI know Figma's policy is that subscription payments are generally non-refundable, but since the charge happened literally today and the seat will have zero usage on this cycle, I'm hoping a refund (or at minimum a credit toward the next invoice) is possible.Has anyone been in a similar situation? And could a support team member please take a look at my account?

Hi I am not able to open a 960 MB figma file in my mac figam desktop app . How do I fix this. Can I please contact a sales support team 

I’m opening this ticket because the Figma AI feature for renaming layers is not working. The issue has been happening for at least one week. When I click on the feature, a loader appears, and after a few moments the following error message is displayed: “Something went wrong. Please try again.”Platform and version: I’m on macOS 26.5 using the Figma Desktop App version 126.3.12 but happen also on Safari and Chrome. Scope: This happen across all files. Restart: I’ve tried restarting the App, the Mac, turned off iCloud Private Relay and Tailscale VPN. Nothing changed. Timeline: at least one week. Error messages: “Something went wrong. Please try again.” I also checked the inspector with cmd+option+i and noticed the following error in the console:POST https://www.figma.com/api/cortex/design/editor_ai/rename_layers 403 (Forbidden) Could you please look into this? 

I need to give dev mode access to some of our vendor but I’m not allowed to.Attached is the message I see. 

I accidentally grant full seat for a teammate that im not want to assign 15 minutes ago and I have un-assign that seat already, Another thing that I have billed for 2 full seats but I have bought an annual full seat for my account already, so basicaly that I will need to refund off 2 seatS.So could you kindly support me on this subject with many thanks!  Invoice ID: in_1TXCzqIvcqWR3dFD9HhW7tXfdont know why it charged me for 2 seats 

I’m updating a shared design library to add slots. I previously had placeholder “slots” that I’m now replacing with the new/actual slots feature. When I replace the placeholder with a slot, the publishing menu is not triggering a change to enable me to publish the library updates.I’ve tried changing other parts of the same component to trigger a change (e.g., add new lines of text, change font size/weight), but nothing seems to trigger a change. I made updates to another component in the library and it did trigger a change, however, my previous changes are not reflected in this update, so I still cannot publish the slot changes I made (which is my goal). I’ve tried reloading tabs multiple times as well, but nada.See video for more context:   

File name: Design LMS WireframeWorkspace/team: 곽시윤's teamAround 1:40 PM today, I restored/viewed an older version (~v23).Before that, version 77 correctly showed my latest work.After the restore event, all versions from v60–v79 now display the same outdated canvas state.I carefully checked the visible version history and could not find any separate autosave checkpoints in the UI.This appears to be a version history/snapshot reference issue.Is there any way to recover the pre-restore checkpoint or autosave state server-side?

When I first load my presentation into presenter mode on figma slides, and I transistion from one slide to the next there is what seems like a 3 second delay on one of my smart animations, but if after this bug happens, I move back a slide and try again, there is no delay and it work perfectly!I really can not have this delay happen while presenting on stage!If you need a video I can submit one.

i followed all steps force quite update close the pc but still this issue is here and it just happened

Hi Figma Support Team,I am writing to request a refund for a recent subscription charge on my account.Yesterday, on 2026/05/17 20:53, I was charged 22,75$ (34,068won) for the paid plan. However, I am a student/educator and my account has now been approved for the free Figma Education Plan.Since I am eligible for the free educational access, could you please help me cancel the paid subscription and process a full refund for the charge made yesterday?Here are my account details: Figma Account Email: (redacted by the moderator due to PII) Transaction Date: 2026/05/17 20:53 Amount Charged: 22.75$ Thank you so much for your understanding and assistance.Best regards, 조성은

Figma spell check does not work. I have tried every methods I can see in the forum. still not working. Literally every one of them.

I successfully logged into my school email on Figma today, but on the page applying for a school education plan, after filling in some basic information, the page displayed "Get the free Figma Education plan for your classroom, Please follow the steps below to verify your education status“However, I haven't received the verification email, even though I received emails when verifying a new account login previously.I hope Figma can help me resolve this issue, or perhaps I can send proof of enrollment and use another method to verify my education status. Thank you.

Hi,My prototype keeps restarting unexpectedly in Figma.When using “After Delay” and “Mouse Enter”, the flow randomly jumps back to the first frame before animations finish in Present mode.I suspect there may be conflicting interactions on the same frames or components.What I’ve checked: No intentional loops in prototype flow Recreated interactions Tested in a simplified file Issue is reproducible consistently.Video (if needed):https://drive.google.com/file/d/1RuX-Dw3dh4GIyo86D9McuMPQTTBTOVF5/view?usp=sharing Could you please help confirm whether this is a bug or a configuration issue?Thanks.

Figma Make keep creating content which you can’t see. The preview version button doesn’t do anything. 8/10 I have to say I can’t see what you did and then it works.

Hello Figma Support, We recently purchased an annual Figma plan, but after subscribing, we learned that Figma Make requires additional charges for AI credits. As a result, our company has decided to cancel the annual subscription. We are currently in the first month of the plan. Could you please let us know whether we are eligible for a prorated refund for the remaining unused months of the subscription?Thank you for your assistance. Best regards,Frank

Hello Figma Support,I was unexpectedly charged for a subscription approximately 10 minutes ago, and I am requesting an immediate refund.This subscription renewal/purchase was not intended, and I canceled the plan immediately after noticing the charge. The paid features have not been used after the payment.Since the charge was recognized and canceled right away, I believe a refund is appropriate in this case. Please review the payment and process the refund as soon as possible.Account email:(redacted by the moderator due to PII)Invoice IDin_1TYFOCIvcqWR3dFDze4Gd0Zf

Contratei um plano de apenas 20 reais e me obraram mais de 100, exijo o estrno desse balor, senão entrarei com uma reclamaão junto ao procon, que absurdo

There are multiple components that are not rendering properly in the Assets tab, both in the design system file where the components are hold and in files using this design system. Once copied in the design file, the problematic components are rendered as expected. (see video attached).  The render issue seems a bit random as it’s not always the same components that are rendering incorrectly. Refreshing the file sometime changes the preview of some components, now being correctly or incorrectly rendered. On the design system file, clicking on the component to open the preview popup updates the preview, showing it correctly, but this does not work on a file using this design system. However, in a file using this design system, clicking on a component to open the preview popup, then changing 1 property does render the preview correctly in this popup. All of that is temporarily though, preview issues persisting. All components shown in the video use variables to tied the colours, fonts, p

I am writing for assistance with my request for a full refund for a recent subscription charge on this account. My subscription was auto-renewed yesterday, which was an oversight on my end as I believed I had already turned off auto-renewal. I’m currently using Figma through another active account and do not need a paid plan on this account. Since the payment was only made recently and I haven’t used the service, I’d like to kindly request cancellation of the subscription and a refund. I’ve issued a ticket with this through Figma’s AI Support Assistant, and my ticket number is 1906376. Thank you!

I’m trying to publish a new update for my plugin, but I’m seeing this error:“We detected a change to your account details. Please contact support@figma.com to proceed.”Could you please help check what’s causing this and how I can continue publishing updates? 

Hello,I noticed that my Figma subscription was recently charged.I would like to request a refund because I am not currently using the service / the payment was made by mistake.Could you please review the recent charge and process a refund if possible?Payment date: 2026.05.16Amount charged: 38.5$Thank you.

Hello Figma Support, I am writing to request a full refund for a recent subscription charge on my account.I originally subscribed to Figma last March for around $23, but I canceled my subscription in April as I no longer needed the Pro features. However, I was unexpectedly charged again this May for over $40.Since the payment was processed only recently and I have not used the service or any Pro features, I would greatly appreciate it if you could cancel my subscription and issue a refund for the recent charge.Thank you for your understanding, and I hope you can assist me with this request as soon as possible.

Just got charged 232 euros for a plan I checked multiple times and was already canceled. As far as I understood for over 6 months, this plan was already inactive and no privileges were assigned to me. I checked and this was the case in my team. Yet, I am now charged 232 euros. I need to contact the relevant department to ensure today's payment is reverted and the plan, which I thought was successfully canceled (no one has used it for over a year) is properly canceled this time.