Education Plan Verification

Hey ​@Product Lead , Celine from the Community Support team at Figma here.

Thanks for reaching out. Since verification for the Education plan is handled directly by our partner SheerID, and not something we can check or process from our side, I'd recommend reaching out to their dedicated Figma team here: figmasupport@sheerid.com

Let them know what documents you've already submitted (ID card, schedule, fee receipt) and that you haven't heard back yet. They'll be able to look into your specific verification status and next steps. Hope this gets resolve quickly!

I already emailed them my documents and matter

Hey ​@Product Lead , thanks for the update. I’m stepping in on behalf of ​@Celine_ to help here.

Quick question, when did you send that email over to SheerID? Their team typically gets back within a few days, so knowing your timeline helps us figure out whether it's worth nudging on our end or if it's still within their normal window.

One thing worth double-checking in the meantime, Higher Ed verification only works with a school-issued email address that matches your institution's domain. Personal email addresses like Gmail aren't accepted. If you originally applied with a personal email, that's a common reason verification can stall.

For reference, here's our full Figma for Education guide, which covers the verification process end to end.

Hey Gayani.

I sent email to SheerID is on Thursday 20 Aug and also on Friday 21st Aug. But still didn’t get any response. Yes I send my verification request from my give education Id which Higher ED provide me.

Email is: [Redacted by moderator - 2026/08/22]
Website domain is: https://vu.edu.pk/

Please take a look on this matter.

Thanks

Hello ​@Product Lead — Tom here, picking up where Celine and Gayani left off.

Sorry this still isn't resolved. Since your emails to SheerID went out Thursday and Friday, the weekend is likely adding to the delay before their team responds. If you still haven't heard back once business hours resume next week, reply to your existing SheerID thread and CC education@figma.com — from there, the Figma for Education team can help guide the verification, as needed.

Note: We've removed your email address from your post above to protect your privacy and account security. Thanks for understanding.