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Request a refund

  • August 23, 2026
  • 5 replies
  • 53 views
Yousuf Ameen

Dear Figma Support Team,

I’m writing regarding the recent charge of $39.90 USD for my recurring Professional team subscription.

I originally subscribed to Figma for a one-time need only and did not intend to continue with the subscription. Unfortunately, I forgot to cancel the plan before it renewed, and I do not plan to use the subscription going forward.

Since the renewal was unintentional and I will not be using the service during this billing period, I would really appreciate it if you could please issue a full refund for the $39.90 charge and cancel the subscription immediately to prevent any future charges.

Invoice ID: [redacted by moderator to remove personal information]
Team: Yousuf Ameen's team
Billing period: Aug 23, 2026 – Sep 23, 2026
Amount: $39.90 USD

I would appreciate your help with this and confirmation once the refund and cancellation have been processed.

Thank you for your understanding.

Best regards,
Yousuf Ameen

Best answer by Tom Reem

Hello again, ​@Yousuf Ameen — quick update! 

Thanks for the details on the renewal charge. Since your Professional team renewed before you'd meant to cancel, here's how to stop it renewing again: Open the team, go to Admin → Settings → Plan, and click Cancel plan. Full steps here: Upgrade or downgrade your plan → Downgrade or cancel your plan. Your team keeps Professional features until the current billing period ends, then downgrades to the free Starter plan.

For the refund itself, I can't review billing details from this public thread, so I'm connecting you with Customer Support. Your case number is: 2087362, and they'll follow up at the email tied to your Figma account. 🙏🏻

5 replies

Yousuf Ameen
  • Yousuf Ameen
  • Author
  • New Member
  • August 23, 2026

Dear Figma Support Team,

I’m writing regarding the recent charge of $39.90 USD for my recurring Professional team subscription.

I originally subscribed to Figma for a one-time need only and did not intend to continue with the subscription. Unfortunately, I forgot to cancel the plan before it renewed, and I do not plan to use the subscription going forward.

Since the renewal was unintentional and I will not be using the service during this billing period, I would really appreciate it if you could please issue a full refund for the $39.90 charge and cancel the subscription immediately to prevent any future charges.

Invoice ID: [redacted by moderator to remove personal information]
Team: Yousuf Ameen's team
Billing period: Aug 23, 2026 – Sep 23, 2026
Amount: $39.90 USD

I would appreciate your help with this and confirmation once the refund and cancellation have been processed.

Thank you for your understanding.

Best regards,
Yousuf Ameen

[Moderator note: This post was merged from Request Refund into Request a refund on 23-Aug-2026.]

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • August 23, 2026

Hi ​@Yousuf Ameen — welcome to the Figma Forum, and thanks for reaching out.

I've merged your posts so this request stays in one place, and I've removed some personal details from your original post to protect your account's privacy.

I'm reviewing this now and will follow up with next steps.

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • August 23, 2026

Hello again, ​@Yousuf Ameen — quick update! 

Thanks for the details on the renewal charge. Since your Professional team renewed before you'd meant to cancel, here's how to stop it renewing again: Open the team, go to Admin → Settings → Plan, and click Cancel plan. Full steps here: Upgrade or downgrade your plan → Downgrade or cancel your plan. Your team keeps Professional features until the current billing period ends, then downgrades to the free Starter plan.

For the refund itself, I can't review billing details from this public thread, so I'm connecting you with Customer Support. Your case number is: 2087362, and they'll follow up at the email tied to your Figma account. 🙏🏻

Yousuf Ameen
  • Yousuf Ameen
  • Author
  • New Member
  • August 23, 2026

Hi Tom,

Thanks for getting back to me.

The email address tied to my Figma account is:

[redacted by moderator to remove personal information]

I have already canceled the Professional team subscription, so the plan should not renew again.

However, I would still like to request a full refund for the $39.90 renewal charge from August 23, 2026, as the renewal was unintentional and I do not plan to use the subscription during this billing period.

I’d really appreciate it if Customer Support could review the charge and process the refund.

Thank you for your help.

Best regards,
Yousuf Ameen

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • August 23, 2026

Copy that, and thanks for confirming! Glad to help out. Please keep an eye out for an email from the Customer Support team for account specific updates. I’ve removed some personal information from your last post to maintain your account’s security.

Appreciate your patience and understanding as we follow up on this. 🙏🏻

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