New Member

Solved

URGENT: Need help restoring my suspended Figma account — Support Request #2038166

Forum|Forum|22 days ago
August 19, 2026
6 replies
111 views

Hello Figma Team,

My original Figma account is currently suspended, and I urgently need to regain access because I have important ongoing work that I need to continue and update as soon as possible.

Many of the files in the account are also shared files that I created and work on with other people. Because my account is suspended, I cannot access or continue working on them, and some of my collaborators are also unable to edit these files normally. We are all waiting for the account issue to be resolved so that we can continue our work.

I have already been communicating with the team through Support Request #2038166 regarding the suspension, but I have not received any further update since August 14.

I completely understand that the Support team may need time to review the case, but the suspension is now affecting active work and collaboration with other people. Could a Community Support specialist please take a look at Request #2038166 and help flag or escalate it internally to increase its visibility?

If possible, I would be extremely grateful to receive an update or further review by August 20 (Japan time) so that my collaborators and I can get back to work as soon as possible.

I am posting from a new Figma account because I am currently unable to log in to the suspended account. The original account is associated with:

[redacted by moderator to remove personal information]

Thank you very much for your help. I really hope this can be looked into soon.

Best answer by Gayani_S

Hey @MugiKo, I'm really sorry you're still without an update.

I've escalated #2071984 internally, and the team just followed up on your case. Please check the email tied to your original account.

I can't see account details or make changes from the forum, so I'm not able to confirm whether moving your files to the new account is possible. That's for the team reviewing your case to decide, but their follow-up should have more detail for you.

I'm sorry again for the wait!

Tom Reem

Figmate

Hey @MugiKo — welcome to Figma Forum, and thanks for reaching out. Sorry to hear about the trouble getting back into your account.

I'm not able to access account settings or review suspension decisions from this public space, but I've raised your post with the team reviewing your case under request: 2038166, so they have the full context from here. I've also noted that the suspension is holding up shared files and collaborators, not just your own work.

I can't get into to a specific date for their reply, but they'll follow up at the email tied to the account as soon as possible — worth checking your spam folder too, in case anything's been filtered there.

One more thing: I've removed the personal information from your post to protect your privacy and account security. Thanks for understanding. 🙏🏻

MugiKoAuthor

New Member

Hey @MugiKo — welcome to Figma Forum, and thanks for reaching out. Sorry to hear about the trouble getting back into your account.

I'm not able to access account settings or review suspension decisions from this public space, but I've raised your post with the team reviewing your case under request: 2038166, so they have the full context from here. I've also noted that the suspension is holding up shared files and collaborators, not just your own work.

I can't get into to a specific date for their reply, but they'll follow up at the email tied to the account as soon as possible — worth checking your spam folder too, in case anything's been filtered there.

One more thing: I've removed the personal information from your post to protect your privacy and account security. Thanks for understanding. 🙏🏻

Thank you very much for your reply and for forwarding to the appropriate team.

I really appreciate your help. Since the matter is quite urgent, I would be very grateful if the case could be reviewed as soon as possible.

Thank you again for your assistance.

Gayani_S

Community Support

Hey @MugiKo, I’m stepping in on behalf of @Tom Reem to help here.

I can see your original request (#2038166) has been merged into #2071984, so all the context and history from your case has carried over. Nothing's been lost in the process. #2071984 is now being prioritised, and someone from our team will be in touch with you directly as soon as they have an update.

I really appreciate you bearing with us while we get this resolved!

MugiKoAuthor

New Member

Hey @MugiKo, I’m stepping in on behalf of @Tom Reem to help here.

I can see your original request (#2038166) has been merged into #2071984, so all the context and history from your case has carried over. Nothing's been lost in the process. #2071984 is now being prioritised, and someone from our team will be in touch with you directly as soon as they have an update.

I really appreciate you bearing with us while we get this resolved!

Hello, I’m very sorry to follow up again, but it has already been 12 days without any update, and I’m becoming very worried.

I’ve created a new account, which is the account I’m posting from now, and I’ve already subscribed to the Professional plan. If my original account cannot be restored yet, could you please help transfer my files to this account, or at least help me regain access to them?

I’m currently preparing for graduate school applications, and losing access to these files is seriously affecting my application. I really need your help.

Thank you very much for your time and understanding. I truly hope this issue can be resolved successfully.

Gayani_SAnswer

Community Support

Hey @MugiKo, I'm really sorry you're still without an update.

I've escalated #2071984 internally, and the team just followed up on your case. Please check the email tied to your original account.

I can't see account details or make changes from the forum, so I'm not able to confirm whether moving your files to the new account is possible. That's for the team reviewing your case to decide, but their follow-up should have more detail for you.

I'm sorry again for the wait!

MugiKoAuthor

New Member

Hey @MugiKo, I'm really sorry you're still without an update.

I've escalated #2071984 internally, and the team just followed up on your case. Please check the email tied to your original account.

I can't see account details or make changes from the forum, so I'm not able to confirm whether moving your files to the new account is possible. That's for the team reviewing your case to decide, but their follow-up should have more detail for you.

I'm sorry again for the wait!

Thank you so much for your help! The issue has now been resolved and I’m able to access my account again. I really appreciate you escalating my case and following up with me. Thank you again for your time and support!😭🌷

Sign up

Login with SSO

Login to the community

Login with SSO