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Request for Refund of Professional Plan

  • August 24, 2026
  • 1 reply
  • 19 views
fimafidra

Hi Figma Support Team,

I’d like to request a refund for my current Professional plan.

Figma account email: [email redacted by forum moderator to remove PII]

I’m requesting the refund because I would like to purchase a Professional seat on a different Figma account, which is the account where all of my projects are currently stored.

Could you please review my request and let me know whether the refund can be processed? I’d like to purchase the Professional seat on my other account as soon as possible, so I would really appreciate it if you could help review and process the refund at your earliest convenience.

Please let me know if you need any additional information from me to proceed.

Thank you for your help!

Best answer by Gayani_S

Hey ​@fimafidra, thanks for reaching out!

I can see you've already got a support ticket open (Ticket #2088544) for this. Since it touches your account and billing details, we’ll take it from there and follow up with you directly through the ticket (email).

In the meantime, if you want a general overview of how seats work across a Professional plan team, this guide on managing billing on the Professional plan is a good one to check out.

 

Thank you for your patience in the meantime! 

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • Answer
  • August 24, 2026

Hey ​@fimafidra, thanks for reaching out!

I can see you've already got a support ticket open (Ticket #2088544) for this. Since it touches your account and billing details, we’ll take it from there and follow up with you directly through the ticket (email).

In the meantime, if you want a general overview of how seats work across a Professional plan team, this guide on managing billing on the Professional plan is a good one to check out.

 

Thank you for your patience in the meantime! 

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