Figma Sites: Site publish was unsuccessful

Hey ​@Wentils Lentils - sorry for the publishing trouble! Can you recall an exact day/time that you started having update issues? Do you recall a specific or significant change you made that you suspect might be related?

First: can you take a look at your version history, and try to restore a version of the Sites file from around that time to see if you can successfully update one of those? I’d like to see if we can try and isolate what triggered the file to stop publishing correctly. If we can narrow down the possibilities, I can try to piece together what’s happening, and/or loop in one of our technical quality team members to review.

​@ksn 

Can you recall an exact day/time that you started having update issues?

It appears to have started on July 28.

Do you recall a specific or significant change you made that you suspect might be related?

I had been successful publishing the site originally: https://colinwendt.figma.site/ I think there might have been an update to Figma I installed the day publishing stopped working? That’s the only thing that comes to mind (I use the desktop client and have tried on two different computers).

can you take a look at your version history, and try to restore a version of the Sites file from around that time to see if you can successfully update one of those?

I tried restoring multiple version going back further in time with no luck. I also tried duplicating the file and publishing that which didn’t work either.

If you've already checked the videos, fonts, components, and critical issues, it may be a Figma Sites publishing issue rather than something in your file.

I'd try duplicating the site file and publishing the duplicate as a test. If the duplicate also fails, that would make a file-specific publishing problem less likely. You could then contact Figma Support and include the file URL, the exact error, and the browser/OS you're using so they can inspect the publishing logs.

I agree that the error message could be much more useful if it identified which element or resource is preventing publication.

​@peteerboro I did duplicate the file and published that one, which failed as well. How do I contact Figma support outside of these forums?

​@ksn Thank you! I have gone ahead and emailed that link to that address you provided. Let me know if there is anything else I should do.

Thank you! Just to clarify: you just need to share view-only access to the file with support-share@figma -- if you email that address, it will bounce back (this email is for support to only view the files).

Just wanted to update you on timing as well - our Technical Quality team is reviewing your ticket (2068103) right now and will be touching base once they’ve been able to dig up more information

Thank you for your patience again!

Thanks ​@ksn ! I realized that after I emailed that address and got a bounced email 😅 Once I reread your message, I understood what it was you were saying. I have since shared my file with that address.

As an update, I was doing more troubleshooting and determined something on my About page was preventing the site from being published/updated. I created a new Figma Sites file, copied each page over, then published each time until it didn’t work. I had some icons in my work experience section on the About page that wouldn’t display properly when I hit preview, so I suspect it might have something to do with some vector objects I imported.

I’ll eventually copy the About page back over piece by piece to determine what caused the issue in the first place and report back here.

I determined the issue preventing publish was a component I created for a résumé section. It utilizes slots (that pink box), which I know are a relatively new addition to Figma. Maybe that’s the issue?

My workaround: within the body of my site, I detached the instance from the component, then was able to publish.