I have been trying to cancel my subscription and transfer to a new email account but I cant cancel and I cant change the email.
The old one is no longer accessible, so i dont have access to the pro-plan despite paying for it.
I have emailed them and all i get is a robot reply. Wtf figma.
Horrible support.
Best answer by Tom Reem
Hey
I couldn't find a support request under the email tied to your Figma Forum account, so I opened a new case for you. Your new ticket number is: 2087570, and Customer Support will follow up directly to verify your account and look into the access issue. With the original account email no longer reachable, they'll also confirm the best address to contact you.
While the team works to get this sorted out, this article covers how email changes work: Manage email address or password.
Appreciate your patience as we follow up.
Hey
I couldn't find a support request under the email tied to your Figma Forum account, so I opened a new case for you. Your new ticket number is: 2087570, and Customer Support will follow up directly to verify your account and look into the access issue. With the original account email no longer reachable, they'll also confirm the best address to contact you.
While the team works to get this sorted out, this article covers how email changes work: Manage email address or password.
Appreciate your patience as we follow up.
Hey
I couldn't find a support request under the email tied to your Figma Forum account, so I opened a new case for you. Your new ticket number is: 2087570, and Customer Support will follow up directly to verify your account and look into the access issue. With the original account email no longer reachable, they'll also confirm the best address to contact you.
While the team works to get this sorted out, this article covers how email changes work: Manage email address or password.
Appreciate your patience as we follow up.
You cant find it under this account because the account I have the issue with is inaccessible.
I cant login to the account i have the problem with.
Got it — thanks for letting me know,
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