Urgent: All files and teams are

Hi. I logged into Figma yesterday to find that every single one of my files and projects are missing, my education status is not longer showing, and all of my teams are gone too. More than 5+ years of work, just gone. 

My account looks like it was reset, however the recents contain files which were public that I accessed months ago, but that it is. As in the screenshot, I am not a part of any team. I was on the Education plan too and I cannot see that team anymore, and I was not emailed about needing to re-verify either. 

1. Nothing is in the trash.
2. I have not deleted everything—that would genuinely be crazy and I did not do that.
3. No one else has access to my account.
4. I am logged into my only Figma account.
5. Partial names of files are not showing in the Search
6. I had a file open in a new tab that also reloaded and I do not have access to that, even though it exists (see screenshot) 

   

    

I can no longer do any work and I am completely at a loss. I have a support ticket open (#2081047) but I do not know how long it will take to get help. 

I’d appreciate any help please.