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Urgent: All files and teams are

  • August 20, 2026
  • 4 replies
  • 128 views
amitkparekh

Hi. I logged into Figma yesterday to find that every single one of my files and projects are missing, my education status is not longer showing, and all of my teams are gone too. More than 5+ years of work, just gone. 

My account looks like it was reset, however the recents contain files which were public that I accessed months ago, but that it is. As in the screenshot, I am not a part of any team. I was on the Education plan too and I cannot see that team anymore, and I was not emailed about needing to re-verify either. 

I am not part of any team, and this is all that is in my Recents.
  1. Nothing is in the trash.
  2. I have not deleted everything—that would genuinely be crazy and I did not do that.
  3. No one else has access to my account.
  4. I am logged into my only Figma account.
  5. Partial names of files are not showing in the Search
  6. I had a file open in a new tab that also reloaded and I do not have access to that, even though it exists (see screenshot) 
    This is my file and I made and I cannot access it. 

     

I can no longer do any work and I am completely at a loss. I have a support ticket open (#2081047) but I do not know how long it will take to get help. 

 

I’d appreciate any help please. 

 

Best answer by adamsmasher

Hi, ​@amitkparekh. Thanks for posting - I’m sure this is a jarring experience for you, and it looks like you’ve done a lot to try and figure out what happened. You should hear back soon on your ticket, but let’s see if we can figure out what happened in the meantime.

 

I know you stated you don’t have more than one account, but just to rule that out: did you use your school email address when originally setting up the Education plan? The account tied to your forum account doesn’t look to be a school-provided email address, so I thought it worth checking. 

4 replies

adamsmasher
Figmate
  • adamsmasher
  • Figmate
  • Answer
  • August 20, 2026

Hi, ​@amitkparekh. Thanks for posting - I’m sure this is a jarring experience for you, and it looks like you’ve done a lot to try and figure out what happened. You should hear back soon on your ticket, but let’s see if we can figure out what happened in the meantime.

 

I know you stated you don’t have more than one account, but just to rule that out: did you use your school email address when originally setting up the Education plan? The account tied to your forum account doesn’t look to be a school-provided email address, so I thought it worth checking. 

amitkparekh
  • amitkparekh
  • Author
  • New Member
  • August 20, 2026

Hi ​@adamsmasher, thanks for reaching out! You found the answer. I did not know that using Edu with Figma required me to make my school email address the primary one—I thought that I was signing in with my main one. I’m really sorry. 

Thank you so much.

    adamsmasher
    Figmate
    • adamsmasher
    • Figmate
    • August 20, 2026

    That’s great, ​@amitkparekh! It’s no trouble at all, and very happy to help and get you back to designing.

    Omar765
    • Omar765
    • New Member
    • August 25, 2026

    That sounds incredibly stressful, I'm really sorry this happened to you. Losing years of work is a nightmare scenario.

    A few things to check while you wait for support:

    1. Double-check you're on the right account. This is the most common cause – sometimes people have a personal and a work account without realizing it .

    2. Look in your Deleted files. Even if you didn't delete them, it's worth a check. If they're there, you can restore them .

    3. Education plan re-verification. Sometimes Figma requires education users to re-verify their status. If you missed that email, your access might have been temporarily restricted .

    For the support ticket: Figma support can take 1 to 3 business days to respond, especially for free/education plans . Make sure you've included the file URLs in your ticket, as that helps them investigate much faster .

    Hang in there – this is almost certainly a fixable glitch on their end, not a permanent loss.

     

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