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Jingchen Hu
Jingchen Hu
New Member
August 23, 2026
Solved

退款申请

您好！我刚刚意外购买了年费会员（[redacted by moderator to remove personal information]），我本意是购买月度会员。请帮我退款，然后我重新购买月度会员，十分感谢！

Tom Reem
Tom ReemSolution
Figmate
August 23, 2026

Hi ​@Jingchen Hu — welcome to Figma Forum! A quick note: Support here is isn’t available in the Chinese language, so I hope it’s okay I’m continuing forward in English. I've removed the number from your post to keep your account details private.

I understand you meant to buy a monthly membership but were charged for an annual one. Since I can't review billing from this public thread, I'm connecting you with Customer Support. You mentioned two options that would work — a refund so you can repurchase monthly, or switching to monthly with the difference refunded — and Customer Support can review both.

Your case number is: 2087388, and the team will follow up at the email tied to your Figma account. 🙏🏻

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2 replies

Jingchen Hu
Jingchen HuAuthor
New Member
August 23, 2026

帮我改为月度会员，并退还差价也是可以接受的，感谢。

Tom Reem
Figmate
Tom ReemSolution
Figmate
August 23, 2026

Hi ​@Jingchen Hu — welcome to Figma Forum! A quick note: Support here is isn’t available in the Chinese language, so I hope it’s okay I’m continuing forward in English. I've removed the number from your post to keep your account details private.

I understand you meant to buy a monthly membership but were charged for an annual one. Since I can't review billing from this public thread, I'm connecting you with Customer Support. You mentioned two options that would work — a refund so you can repurchase monthly, or switching to monthly with the difference refunded — and Customer Support can review both.

Your case number is: 2087388, and the team will follow up at the email tied to your Figma account. 🙏🏻

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