Skip to main content
Question

Unexpected Charge – Full Refund

  • August 24, 2026
  • 1 reply
  • 8 views
Alan Moino

Hello,

I am contacting you regarding an unexpected charge of $20.00 on my account on August 24, 2026.

I previously had the $20.00 Professional plan, but I downgraded my account to the View/Free plan on August 20, 2026. I did not authorize, nor did I intend to upgrade or generate this $20.00 charge.

Therefore, I would like to request:

  1. The immediate cancellation of any active paid plan.
  2. A full refund of the $20.00 amount.
  3. An explanation of why this charge was processed after my downgrade.

Please look into this as soon as possible, as this was an unexpected and unauthorized charge.

Thank you,

1 reply

Jaycee Lewis
Figmate
  • Jaycee Lewis
  • Figmate
  • August 24, 2026

Hi ​@Alan Moino 👋 Thanks for reaching out. Billing requests cannot be handled in the forum. I opened a support ticket for this. The ID 2089768 is and the email subject line is Unexpected Charge – Full Refund. Please keep an eye on your email (and spam folder if necessary) for the email and any replies from our team. Thank you — Jaycee

Terms & ConditionsAccessibility statement