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Dear Figma,We’re facing an issue where our developer can’t see the color codes in my design file. He used to be able to check them normally, but now they don’t show up.I tested it with my account — the color codes appear correctly in the desktop app, but not in the web browser. For his account, the color codes are missing in both the desktop app and the browser.I’ve attached two images for reference — one from the desktop app and one from the web browser (both from my account).Could you please help us check this issue? 

Hi, i am experiencing a condition where i try to make some changes in figma make, but the preview in the editor is not change, while when i open the full-screen view the changes appears. this case happened often times, anyone experiencing the same?i experiencing in many cases, here one of itthis is the view on the editor (see “kembali ke dashboard”), where i am stuck hereand here in full view, i can login and enter the dashboard 

I applied for Figma Education verification last Friday because I plan to use Figma for a student program starting this weekend. However, I haven’t received any confirmation yet, even though I submitted the application several times. Could you please let me know when I might expect a response, or if our school (Deungwon Middle School, https://deungwon.sen.ms.kr) is ineligible for verification? Thank you very much for your time and help. Best regards,

Hi all, I canceled my subscription last month but still got charged today. I’ve sent a form through but does anybody know if they do reply to those forms? Also does anybody know how long it would take for the money to come back? It’s $22 but I am still a low income student.😅

Hello, My Figma account has been locked and I can't use it anymore. The account status has to be verified by the bootcamp administrator which according to them is already been done.I am pursuing a UX/UI bootcamp from TripleTen.I request you to please get my account verified otherwise I won't be able to start back my projects. Hope to get this sorted as soon as possible so I can resume my studies.Also, please let me know if you need any other details from my side. Thank you!Kreeti

 I’m facing an urgent issue where an important project has disappeared from my Figma account. I’m on the educational plan. I have already checked: Drafts – nothing found Trash – nothing found Search bar – no results   here is the link for the project : https://www.figma.com/design/FVsxhGd00Ujk9m2X11MGen?node-id=223%3A2373&type=design&fuid=1033838389313272994#1241747969

I love the new “Make” feature, but I cannot get over how the “Download Code” button doesn’t download the code you’re provided.Download Code button in Make pageYou get a .zip file with the name of the tab and no contents. Is there something I’m missing? I understand it’s “AI Beta”, but if this feature doesn’t work - why have it on the screen?

 It shows font-weigh: 400 on Firefox 144.0 (view node) and doesn’t show variable name  But in the full mode and dev mode it shows font-weigh: 300 and still it doesn't show variable name Design mode 

There used to be a preview of variable details in Dev mode, opened directly from the Inspect panel - now it’s gone. To see this information, you have to open the file with variable definitions (we have components and foundations separately) from the Variable details panel, which means worse usability for developers. Has this change been implemented on purpose, or is it a bug?   

I’ve been using a Wacom tablet with Figma for a couple of years now. I use it as my default mouse that also helps me quickly sketch ideas with the Pencil tool. Since the release of the variable width stroke function I have been having some issues with the Pencil tool.I’m going to do my best to explain these issues below. If these should be split into different issues, please let me know if you want me to split these up. English is not my first language so I apologize for any errors.Summary of 3 issuesIssue 1: Selecting a different width profile while using the Pencil tool does not allow me to draw with it. It shows as if it is selected but does not change my actual width profile.Issue 2: Seemingly randomly Figma starts reflecting pen pressure and kind of creates its own width profile while drawing lines.Issue 3: Switching the width profile makes already drawn lines dissapear. Steps to reproduce

Hey everyone,I’m having an issue where frames nested inside a parent frame don’t respect their constraints when viewing a prototype on a mobile browser (tested on both iOS Safari and Android Chrome).In the Figma editor everything works perfectly, inner frames resize as expected when the parent frame changes size. But when I share the prototype link and open it on a phone: Child frames inside a parent frame don’t follow their top/bottom/left/right constraints. It seems like the mobile prototype viewer scales the parent frame as a flat image instead of actually resizing it, so the nested constraints never recalculate. The layout looks fine in the desktop viewer and the Mirror app, the issue only appears in mobile browsers.Here’s what I’ve already tried: Setting the parent frame to the exact device size (e.g., 390×844 for iPhone 13) Using Auto layout

This prompt appears every time I am pasting an image. I DONT NEED TO BOOST MY RESOLUTION EVERY TIMEPlease make it stop.

Bonjour j ai un probleme pour passer  d’un projet make a un projet file , malgrès differents essai, en changer le dossier dans lequel le projet est enregistré, en le duplicant, en renommant, important et autre reien y fait

When I export a frame or component at any scale factor (@2x, @3x, or custom), Figma sometimes adds an extra 1 pixel to both the width and height.For example: A 100×100 frame exported at 3x should result in 300×300, but instead, I get 301×301  or 300x301 or even 301x300. This does not always happen, but when it does, it's consistent across devices and files. Affects both PNG and JPG exports, regardless of pixel grid alignment or stroke presence. 🛠️ Workarounds I’ve Tried (with partial success): Creating a new frame, copying content into it, and exporting again — occasionally works. Manually scaling the frame by the desired factor (e.g., scale by 3x), then ex

Thanks for the reply ​@Junko3 . I have refreshed Figma a couple of times with no change, and the issue is across all files. I usually only use Figma in Chrome, but just downloaded the desktop app and the files seems to work fine there. Me, and whole my team experience the same issue. But for me, desktop app does not work either.

I’ve been using Figma Make to ideate, and sometimes I get frustrated and end up swearing at the AI. I know that’s silly, but when I did, it said I violated a policy and rejected my request. The issue is that even after I stopped swearing, I still get the same error message: “Please try a different input.”I tried waiting a few hours, but the problem didn’t go away. I even duplicated the file, but the duplicate has the same problem. I can’t use that Figma Make file at all anymore, even if I restore earlier versions and try working on them.What’s going on here? The AI already struggles with following instructions, and now I can’t even interact with it.

I’m still having all sorts of weird problems with Figma, not as bad as the AWS outtage yesterday, but still blocking work. What is happening to Figma?- Files not saving- Libraries not working- “Go to main component” not working  

There are still problems with FIGMA slides. The entire right side bar with all of the design tools just completely disappears when you click on any image to edit or change, in any presentation file. It doesnt happen in new blank presentation files, but it does when you copy and past older presentation files or images into it. Something is very wrong. The Slides too is completely useless without the design tools on the right side. [This post was moved from “What happened to Figma?” and split into a new topic, “Right sidebar missing when editing images in Figma Slides,” by a moderator on 21-Oct-2025.]

To who may help! I have included image of loading screen it. As well as inspect tool. I cleared all cache and history and nothing changed.  Thank you, John

Updated Figma this AM. In Figma Slides now when you open a document and click on any image, the entire right side bar tools all disappear. the entire panel. There is no way to get it back. So there is no way to manage any elements, colors, shapes, cropping.The left panel and the bottom center toolbar both seem to work.Figma is completely useless to us - AND FAST - if this isnt resolved in the next several hours.

Anyone having issues with z for zoom on the desktop app?And clicking to pan canvas not working?Just updated to Figma Desktop App version 125.9.10

I accidentally deleted my team account when I was just trying to delete my free account. I need my team account restored. Tova Sand[redacted PII - DJV 10/21/25]

Im using the desktop app and the home screen is not loading. I have tried updating, restarting the computer and checking for updates. Please help as I have an interview to prep for.   

We are currently subscribed to an annual plan, yet we are experiencing significant and unexpected volatility in our monthly billing. Our invoices contain various variable charges that cause the total amount to fluctuate wildly, despite maintaining a consistent user seat count.  Please someone can explain the source of this billing volatility.

I canceled my plan close to a year ago but am still getting charged $64.80 per month, which is $778 over a year. I can’t find any email address or account where I am still subscribed, so I don’t know how to cancel it. And I can’t find a billing contact unless I have a paid plan. Please help.