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Hi, I need to downgrade my account from the education plan back to the starter plan. I’m not sure how this works — do I just post here and will someone show up to create a ticket for this..? Help!

When I try to use the multi-text editing feature in Buzz, there is an error when pasting copied text, the font size changes. But if I edit directly, without pasting, everything works fine.

Okay so this was driving me crazy for a few days. I found the solution, so i thought I’d post it here in case anyone ran into the same thing. ALSO I still think it’s a bug (FYI Figma).I wanted a video to play from a certain timestamp when the user landed on a certain screen, but it wouldn’t work. I thought first it was a bug, then I thought I had to put the triggger on a different object, etc.Turns out it only works if the ‘play video’ interaction comes BEFORE the ‘set time’ interaction. You can stack them together as “simultaneous”, but ‘play’ has to be first in the list. This was not intuitive for me at all, since I wouldn’t want the video to start playing before the playhead was moved to the correct time.But there you go. I’m glad I found out how to make it work, but I still don’t see any reason why it shouldn’t work the other way around. IMO it’s a bug.

Title! Italicized text renders properly in Edit and Preview but loses style on published websiteFont is Jost Regular, not attached to a text style 

Hi, I’m facing the same issue. I’ve tried uploading multiple different .xlsx files for Bulk Create, but every time I get the error message “Failed to import file.” Steps I’ve already tried:Tested with one image only (to rule out file size). Downsized all images to ~500 KB at 2000px and 1000px width. Saved explicitly as Excel Workbook (.xlsx) (not CSV or older formats). Made sure my sheet has only one header column: main_image. Also tried placing images in cell instead of floating over cells. Despite all of this, I still get the same “Failed to import file” error, even on the simplest one-image test.Can you confirm if this is a known bug with Bulk Create right now, or if there’s an updated workaround? Thanks!

Hi!I want to report a really troubling issue:All changes I made yesterday in the morning are now missing. I was really confused when the file viewers contacted me stating I forgot a couple of todos. When I visited my file I saw that all the work I did yesterday is gone. I am the only person with editing rights in the file. I checked the history. There is only one entry for yesterday when I wrote the email claiming “I am done with all the changes”. But this version does not contain any of the changes I made to the file.How can this happen? How can I trust that this won’t happen again?I use Figma locally on my Mac and I did not have any internet issues.

This is a “normal” behavior of figma that makes no sense. It happens when a parent container that has scroll contains child items with shadow effects applied to them. Steps to reproduce:In design mode (img 1) I created an auto layout that is 24px in X coordinate. It stretches until the end of the device frame, has scroll set to horizontal and contains 3 squares with 36px blur shadows. Horizontal position and autolayout alignment is set to the left. In prototype mode (img 2), the start position is the same as the design mode. Unfortunately, if I scroll to the end and back again, the child containers are now 36px further from the left edge. Final consideration:Yes, I'm aware that I can apply the shadow to the parent container, but that's a workaround and not a fix - Its not everytime that I can do that, since this problem also happens when the whole frame is set to overflow.  

Up until recently, you were able to rename a layer then hit tab to rename the layer below it. This still works some times, but when you have a group of collapsed frames with child layers, hitting tab starts navigating around the window like keyboard-navigating around a website.Feels like a bug or some weird condition is making tab some times work and some times not… Edit: oh my god it depends on where your cursor is… please change this. Tab should move around the layers list while renaming until someone hits escape or enter to cancel or commit the current renaming. While the field is visible and active, tab should be reliable regardless of the cursor’s position. 

Just like iphone autofill, I found the autofill very annoying. It auto fill the wrong text that I did not want. I got to delete and re typing a lot. It should have a clearer way of signify Figma to fill in or not fill in, take devs' text suggestion for examples. And please provide me a way to turn it off.

Hey guys, stop trying to bill me on some strange payments, what is 31.45$ for?I’m only using 1 full seat last month so this should be only for 20$ and that’s it

Defining a font style including a definition of the font-color is one of the absolut basic design-tasks in webdesign. Please could you explain, why it is not longer possible to add a font color to a font-style. Sorry, but I don´t get it. What is the reason behind this change?

Hi,I wan’t to publish a private widget to my organization but I can’t find Organization name option, please refer to the attached screenshot. I’m using organization and enterprise plan. Thank you.

I linked the student plan to a different account. Is it possible to move this plan to the right account?

Hello, I’ve recently build out a website in Figma Sites.I’m facing an issue with the fixed navbar. When the navbar is overlayed on top of the FAQs section (which is interactive), it starts flickering as I interact with the FAQ components.Could someone help me fix it?This is the website → usequid.com

Hello, Yeah, I know it’s good to paste text as non styled text, etc. and I’ve seen the solutions for that. BUT there’s a Figma inconsistency here. I paste a text from external sources even or something - it takes over the styling of the place I put the text into but not 100%, it creates a strange mixture.But my main problem is when I work on theoretically monolitic project:I copy a colored, bold character from one place within the same file into a text area where there’s a non-bold, black text - the pasted element gets the pasted area’s styling! So is it copying or not copying styling? What’s the default here?I thought copying was the default and people wanted to copy clean-styled! INCONSISTENCIES all the time… OMGGGG

here is the border color in design mode, which is the blue main color and the gray color is effectively covered by the top blue main color (it is correct).however, when switching to the dev mode, the style CSS is not correct displayed. The border color should be the blue main color actually, and it confused the dev people to get the correct CSS code as well.      please check and fix it. 

On iOS Safari, the app/browser modal has two issues:The Browser option shows the Chrome logo instead of Safari. The preview image is massively stretched and looks broken. Steps to Reproduce:Open Safari on iOS. Go to figma.com. Open any file. Modal shows Chrome logo + stretched preview. Device/Environment:iPhone (iOS 17+) Safari 

Hello,We are currently using Jira with the address krafton.atlassian.net/jira, but a custom domain cloud.jira.krafton.com is applied in our environment.It seems that the Figma Jira plugin only accepts domains in the xxxx.atlassian.net format. As a result, the plugin incorrectly rejects cloud.jira.krafton.com as an invalid URL, preventing proper Jira issue insertion.Flow:Actions > Insert Jira > Import an issue or project > Paste a Jira project or issue link​​​​ Details: Environment: Figma + Jira plugin Actual Jira address: krafton.atlassian.net/jira Configured custom domain: cloud.jira.krafton.com Issue: The plugin does not recognize cloud.jira.krafton.com, so Jira issues cannot be inserted. Request:

I verified student status but still in starter plan, and cannot edit my class project.  

Hello, the while hovering button does not work. I made this component a week ago, the button worked. Now it does not. And when I delete previous slides/options and make it again, the same button is also not there. I tried to open it in the web version, it did not help.

Hello, I need a HELP!!  I’ve been using Figma for 2 years and recently lost an ability to move the layers. I’ve tried all possible solutions and also tested creating a new file. I can rename / delete / duplicate but simply, I don’t see the option to move the layer (I can’t grab ). So far, I ask my college to move the layers but need to fix this Asap.  

Hi team, I have a personal account with professional subscription where I maxed out my tokes/credits for figma make. But then I also have a Figma professional account on the business account - my work account. Which I have never used to prompt before or anything. When I tried today to use figma make on my work business account it said that I have also maxed my credits out - which I have NOT. I have never used it. So how is that possible? Just because I use the same system? But those are 2 different paid accounts with 2 different emails. 

Figma, whyyyyyyy did you remove the ability to “paste to replace” an image inside a component instance? This was one of the most handy features that existed. Now that it’s gone my workflow is significantly impaired and slowed.

Hello,We created a new style guide, published it and linked it to our files. We detached our old style guide from our files, but the old style guide is still showing up as “Used in this file” and all the components are using all the old styling. The new e.g. text styles show up though when I click on a text. One needs to manually apply each text style to the components instead of them automatically adopting the new text styles. Does anyone know why?Thank you!

Hello everyone,I’ve run into an issue in Figma prototypes: whenever a component has a Background Blur effect, Smart Animate stops working correctly. I’m looking for any known workarounds or explanations.  Scenario A Frame/Component includes: A semi-transparent fill (e.g. white at 20% opacity) Background Blur effect (Radius: 20px) I use Smart Animate to transition this component between different states (variants, interactive component states, or separate frames). Observed Behavior Without blur (same component with only an opaque fill and no blur), all Smart Animate transitions run smoothly.