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Hola esque tenía otra cuenta con otro correo, elimine la cuenta, y ahora quiero crear una misma con el mismo correo y no me deja me pueden ayudar porfa  

Hello, I am currently on a Figma Education plan. One of my classmates, who is also on the same Education plan, already has access to AI features like Remove background, Boost resolution, Edit image, and Make an image.As I Have Attached his and mine Screenshots, in one Screenshot he have the action button, and the other who have normal button is mine.However, I don’t see these features in my account. Could you please clarify if AI features are available for Education users, and if so, is it possible to enable them for my account? If there is a waitlist or any extra step needed, I would like to join. My account details: Name: [Dhruv Vadera] Email: (redacted by the moderator due to PII)] Thank you for your help!

Subject:Request to Prioritize Refund Ticket #1921030 for Incorrect Team PurchaseDescription:Hello,I previously reported an issue where a Figma team plan was accidentally purchased under the wrong team, and you have already helped me resolve the refund. Thank you for your support.Currently, another member of our team has encountered a similar issue. He accidentally purchased the Figma team plan under his own personal team and has already submitted a refund request ticket. However, he has not yet received an effective response.You previously mentioned multiple times that the email address did not match. We have since provided the correct email address:Please contact me, and I will provide it to you.The related ticket number is:Please contact me, and I will provide it to you.Could you please prioritize this refund request? We are waiting for the refund to be completed so that we can repurchase the plan under the correct team and continue our work.Thank you.

好的  麻烦再催促一下，我发现他们要求要再工单中确认，但是对方没有任何回复#1914644

I’m trying to publish a plugin.On the Step #2 - Choose some images - I populated everything and still see “Please fill out required fields and correct any errors”.Could you please suggest a solution? 

Hi everyone, I need help with my Figma Professional billing.I accidentally added another account/member to my team because I was trying to get access/AI credits for that account. I did not realize that it would add or upgrade the account to a paid seat. After adding it, my billing increased and now I’m seeing an extra $27.10 fee.I already tried fixing it by removing/downgrading the extra account and making sure the other account is not using a paid seat. But even after removing everything, the fee is still showing in my billing/upcoming invoice. My situation:I only wanted to keep my original paid seat/plan.I accidentally added an extra paid seat.I already removed or changed the extra account back.The extra $27.10 fee is still showing. I’m not sure if this will still be charged or if it can be removed before the invoice.Has anyone experienced this before?Is there a way to remove the accidental extra seat fee from the upcoming invoice, especially if the seat was removed right away and no

I have tried several times to verify my student account; however, each time it says that I have exceeded my limit for student plan. Old links say they are expired and I need to try again. I have contacted SheerID a few times but they just give me the same reply: “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”I have not been able to use figma properly for a while now because of this. Please help!

Hi Figma Support, I accidentally upgraded the wrong team to the Professional plan today and submitted a support request for a refund. This was a mistaken upgrade, and I do not intend to use the Professional plan under this team. I have already taken action to prevent future charges and I plan to subscribe again under the correct team once this issue is resolved. However, I have not received a confirmation email or ticket number, so I’m worried that my support request may not have been received successfully. Could someone from Figma Support please help check whether my request was received, or help escalate this billing issue? This is urgent because it involves an accidental paid subscription and I would like to resolve it as soon as possible before subscribing under the correct team. Thank you.-1

저번달에 플랜 취소를 했는데 이번달에 추가로 결제되었습니다. 환불 요청을 드렸지만 환불을 받을 수 없었습니다. 빠른 시일 내로 환불 처리 부탁드립니다. 

Hi,Everything works fine using grid, but when I close Figma and reopen it, it’s messed iup. The issue gets fixed if I simply duplicate the frame using autolayout grid, the new frame will look perfect, while the old identical one will be broken. The one on the left is broken, the one on the right is correct, it’s simply the duplicate (Alt drag) of the other one, no changes made to it whatsoever.Thanks 

I cancelled my subscription and a week or two after that I was still charged $15.00. I do not see any seats on the professional plan neither I can access the files that I’ve worked on, which means the plan is cancelled. I also cannot find where I can change my billing info not to be charged again.Why am I having these problems? The support team is not responsive. My ticket issue has been submitted almost a week ago.

Hi Good day,My team owner was trying to reactivate our professional plan and erroneously made the plan on the wrong team. I would need urgent help reverting this to the right account because that is where all our team files and folders have lived for the past few years.Please help. 

We had completed a purchase through our vendor and received the “Complete your signup” link via email. However, upon logging in we do not see any “organization admin” functionality and in fact the account type is listed as “Free”.

Estaba actualizando unos textos en mi proyecto de Figma Make y de la nada me eliminó absolutamente todo lo que ya había desarrollado, además no me deja volver a versiones anteriores, practicamente se perdió todo el desarrollo de 3 meses que estuve trabajando. 

Hi team, I received a speaker promo code for Config 2026 from a friend who is presenting at the conference, but I've been running into issues redeeming it for quite some time now. I keep running into blockers. Whenever I enter the code, I receive the following error: "You do not have access to this page. It seems we're having a hard time recognizing your registration code. Please reach out to your Figma contact for assistance."I'm not sure where else to turn at this point. I have already created a support ticket (#1915944) on the 21st but have not heard back from the events team. Now that it is past the 22nd, the deadline for ticket transfers, I'm worried this will cause additional headache. I'd really appreciate any guidance on next steps to get this code activated as soon as possible.Thank you so much for your time and help!

Title:OAuth app with valid client_id returns "doesn't exist" on figma.com/oauth endpoint — private app published to teamDescription:We created a private OAuth app via figma.com/developers/apps, published it to our team (Creative AdBundance), and configured a redirect URI. However, when we try to authorize using the standard OAuth URL:https://www.figma.com/oauth?client_id=8eKIYXCkESoJweas8kHFwX&redirect_uri=https://www.figma.com/oauth/mcp/callback&scope=file_content:read&state=n8n&response_type=codeWe get: "OAuth app with client id 8eKIYXCkESoJweas8kHFwX doesn't exist"The client_id is confirmed correct — it matches exactly what's shown in the OAuth credentials page of our developer dashboard. The app status shows as Private, published to Creative AdBundance.We've tried:Different redirect URIs (our own server + https://www.figma.com/oauth/mcp/callback) Different scope combinations Multiple browsers and incognito mode A second app created by the team Owner — same errorFigm

I have just started using Figma and currently having an issue. My website in Preview does not appear, after publishing, in the Browser as the same version. When I open the live site on a different browser, I see a completely different version of the website. How do I get the live page to remain updated after each publish?

Same issue as the others. Just getting bounced by email support, so figured it’d be worth to put here. Original ticket is #1921872, thanks.

To whom it may concern,I have a student account which I am trying to log into. I have forgot my password, whenever I click the button to email me a password reset link, nothing happens.I am writing this from a temporary account which will be deleted when the issue is solved. This needs to be solved ASAP as I need to produce some crucial designs.Best,Ionut

Figma on macOS; happens when switching from another app/window and directly selecting text inside a nested layer.  Focus another app, e.g. Claude/ChatGPT. Switch to Figma by using Command/Ctrl + double click direct selection to target text inside a nested layer/component. The text caret or text highlight appears in Figma. Start typing. Expected: Typing should edit the selected text in Figma immediately.Actual: Keystrokes go to the previously focused app instead of Figma, even though Figma visually indicates text-edit mode.Frequency: ALWAYS but reproducible only through the direct-select path, not always through normal double-click editing. Video attached.

Hi Figma Support,I'm experiencing an issue where the Figma desktop app fails to launch on my Windows machine. The app shows the Figma logo briefly then closes immediately.System info:OS: Windows 11 (Version 10.0.26200.8457) GPU: AMD Radeon 780M Graphics GPU Driver: 26.5.2 (released 12/05/2026) Figma version: 126.4.10Error from command line: The app crashes with repeated GPU process errors and the following fatal message: FATAL: GPU data manager – GPU process isn't usable. Goodbye.When opening a file, the app shows: "We can't open this file because we're having trouble with WebGL."Workaround I found: The app only launches when using these flags: --disable-gpu --disable-software-rasterizer --no-sandboxHowever, even with these flags, WebGL is unavailable and design files cannot be opened.This issue appeared suddenly — the app was working fine the day before without any changes on my end. I suspect a recent Figma update may have introduced a compatibility issue with AMD Radeon 780M drivers

I can’t find the publish or update website button on this site https://www.figma.com/make/pCqcy9dOBWlK8RdUccRzeD/Gems-Cafe---Bistro?p=f&t=a3c1f5Pf4bkKkNkc-0 this is urgent please help

I have a promblem that has been going on for a few weeks now where I use for example a button that has a while hovering interaction on it. The button comes from a component set where I have different types and sizes of my buttons.I preview the buttons starts acting up and when looking at the prototype tab interactions has been added to the button that was not there before. Example: I add the default button that only has while hovering as interaction. I change the size to medium and the type to outline. When looking at the prototype tab interactions has been stacked and the button is trying to go between the large and medium hover state at the same time.This is super annoying since I can’t trust my preview and needs to explain to customers that it’s bug within figma that causes my design to look crazy. This dosn’t happen all the time but there is something wrong with the interactions and states for me. In the uploaded video you can see that when I do a copy of a component and add it to

Minha conta foi excluída e meus projetos foram juntos mesmo após eu ter passado a propriedade para a conta que deveria ficar com os projetos, conta essa com endereço: [removed PII - DJV 5/22/26]Conta com os projetos que foram excluídos:[removed PII - DJV 5/22/26]

Hi there,I am trying to create webhooks to receive requests when a file is updated but when I send the request, it hangs for 2min and then I see the error:```<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><HTML><HEAD>    <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=UTF-8">    <TITLE>ERROR: The request could not be satisfied</TITLE></HEAD><BODY>    <H1>504 Gateway Timeout ERROR</H1>    <H2>The request could not be satisfied.</H2>    <HR noshade size="1px">    We can't connect to the server for this app or website at this time. There might be too much traffic or a    configuration error. Try again later, or contact the app or website owner.    <BR clear="all">If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.    <BR clear="a