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Hello,I’ve been working on files for years; everything has disappeared except for my last file?

Hi Figma Support,I purchased 1 Professional Collab seat using the $5 first-month promotion.My workspace currently has:1 Collab seat (myself) 0 Dev seats 1 Full seat availableHowever, my upcoming invoice shows a $18.87 Billing Adjustment (Seat updates).I don't remember upgrading to a Full seat or purchasing one.Could you please review my account and explain why this happened? If this is a billing or seat assignment error, could you please help resolve it and correct the upcoming invoice?Thank you.

Hi,this is a shocking situation for me, as I have been using Figma Make and during prompting, the whole Figma Make file just suddenly reloaded and completely resetted with a blank page and chat. When I tried to ask the chat, what happened to my previous prototype in the same file, it just did not know anything as if it was a completely new chat… I cannot find any history of what I have been working on... I have spent already around 2700 credits, which were not even refunded but the time spent on this for nothing might be even worse. I’m so frustrated...Does anyone know how to get the file back or any other suggestions please?  Thank you.

Hi all,I'm on the Professional plan and noticed an extra seat had been added to my team that I hadn't intentionally added myself. It was added when many people wanted access to the current project and I removed it the same day I noticed – it was never assigned to anyone or used at all.Despite reverting it immediately, my upcoming invoice (due August 15) still shows a $20.00 "Billing adjustments – Seat updates" charge tied to that change, on top of my normal $20.00 monthly cost for my one active seat.Has anyone dealt with this before, or knows how a seat can get added without direct action?I've seen a few similar threads here where support ended up voiding the adjustment once they reviewed the account, since the seat was never actually used. Would appreciate any guidance on the best way to get this looked at, or if a member of the Figma team can help directly.I tried several times to reach the support team through figma form but got “Failed to fetch (forms.figma.com)”Thanks!

After the new updates in Figma, I cannot select an element within other frames or components by clicking and multiple clicking on it. Another problem is that I cannot edit a text by multiple clicking on it to select the whole text.I test it on both application and web app (using chrome browser) Is it just my problem or other experience it as well?

Figma recently rolled out new updates; however, I have noticed that certain changes have negatively impacted the daily user experience.1 - The left sidebar can no longer be hidden or collapsed. This occupies unnecessary screen space, which significantly hinders the workflow.2 - The click-and-drag shortcut to hide multiple layers sequentially is no longer functioning. Previously, users could hide a layer, hold the click, and drag upwards to hide subsequent layers automatically. This feature appears to have been removed, forcing users to toggle visibility manually, layer by layer.Ultimately, these changes seem counterintuitive to a seamless user experience. Furthermore, community posts indicate that these updates have introduced additional widespread issues.

When I use the AI “Replace Text” feature in Figma, the generated content replaces my text correctly, but it causes serious issues in my components and prototypes. Design is normalPrototype is damageWhat happens:Text, icons, and overall component layout become distorted Elements appear misaligned and “fragmented” (almost pixelated or broken into uneven spacing) The entire component loses its visual consistency The issue persists and cannot be easily fixed manually:This significantly degrades the quality of my prototypes and makes them look visually broken and unprofessional.This might be related to RTL languages (Persian/Arabic), although I’m not 100% sure I’ve encountered this issue multiple times It seems to affect both text rendering and auto-layout behaviorSteps to reproduce:Create a component with text and icons (using Auto Layout) Use AI “Replace Text” on a text layer Apply the suggested/generated content Observe layout and rendering issues in the component and prototypeExpected b

Hi, I was shocked when I was trying to check monthly subscription bill which always comes with reminder before the due with extra charge 12.10$ for “BILLING ADJUSTMENTS”? which I don’t know how it comes like this, and it is the first time Figma charge me extra for me like doing nothing! Since I have been actively designing for the last 10 days, and 20 days left I did not use my figma, and with their new AI feature is useless when i try to use remove background image it came with error code or something! I send you the images, there is red symbol that ai did not response and the error code “something went wrong ID:” Please help to solve this because my due pay is on 5th, or either i need to cancel the payment. 

Hi everyone,I’m testing the new Figma Motion feature and everything feels very intuitive so far, but I’m running into an issue with video playback.The Motion animation itself works correctly, but any video used inside the animated frame stays frozen on its first frame. This happens both in the Motion preview and in the exported MP4.At first, I thought the issue might be related to using the video as a background fill. However, I also tried placing the video as its own separate layer/object inside the frame, and the result is the same: the video still does not play. It remains frozen on the first frame.So the issue does not seem to be related to the video being used as a background. It seems more like Figma Motion is treating video fills/video layers as static images.What I have checked so far:The video is inside the animated frame. The video was tested both as a background fill and as a separate layer/object. The Motion keyframes work correctly. The issue happens both in the Motion pre

Olá, minha execução do Figma AI consumiu meus créditos, mas as alterações solicitadas não foram aplicadas no arquivo. A mensagem exibida foi: “ambos os agentes foram retomados em paralelo avisarei quando cada um conclui as modificações”. Apareceu uma alteração relacionada ao App.tsx e “Implement platform improvements – Versão 12”, porém nenhuma modificação ficou disponível no projeto. Gostaria de solicitar uma verificação da execução e, se possível, a recuperação dos créditos consumidos, já que o resultado não foi entregue.

사용할 의사가 없었음에도 구독이 유지되어 결제가 이루어졌습니다.결제 이후 전혀 사용하지 않았으며, 이에 환불 요청드립니다. 

안녕하세요, Figma 지원팀.최근 결제된 **8월 구독료($48.40)**에 대해 환불을 요청드리고자 합니다.저는 6월과 7월 동안만 일시적으로 Figma를 사용할 계획이었으며, 해당 기간의 결제는 모두 정상적으로 이용한 비용이기 때문에 이의가 없습니다.6월: $22.00 7월: $66.88하지만 8월에는 Figma를 사용할 계획이 없었고, 실제로 결제 이후 서비스를 전혀 이용하지 않았음에도 $48.40가 자동 결제되었습니다.또한 구독을 해지하려고 했지만, 구독 취소 메뉴를 찾는 과정이 매우 어렵고 직관적이지 않아 해지를 제때 하지 못했습니다. 예상하지 못한 자동 결제로 적지 않은 금액이 청구되어 당황스러웠습니다.저는 이미 6월과 7월 사용에 대한 비용은 모두 정상적으로 지불했으며, 8월 결제분은 전혀 사용하지 않은 상태입니다.따라서 이번 한 번만 예외적으로 8월 구독료($48.40)에 대한 환불을 검토해 주시면 정말 감사하겠습니다.현재는 동일한 상황이 발생하지 않도록 구독도 취소한 상태입니다.바쁘시겠지만 긍정적으로 검토해 주시면 진심으로 감사드리겠습니다.

Subject: Refund request for accidental extra seats (Invoice RTRXNLFG-0006)Message: Hi Figma Support,I recently received a charge of $77.72 USD ($1,355.66 MXN) on my bank account on July 31, 2026, for the invoice RTRXNLFG-0006 (issued on July 14, 2026).I just realized I was being charged for 2 Full seats and prorated upgrades. This was completely accidental; I did not intend to add extra paid seats or upgrade my team, as I only meant to use the Free/Starter plan. We haven't used the paid features.Could you please help me process a full refund for this invoice and downgrade my workspace to the Free plan?Account & Invoice Details: Figma Account Email: [Redacted by moderator - 2026/08.02] Bank Charge Date: July 31, 2026 Invoice Number: RTRXNLFG-0006 Total: $77.72 USD I have attached screenshots of the invoice and the bank charge. Thank you very much for your understanding and help!

Hi, I'm having a problem with my Figma files—I keep getting a memory error. I even created a new file to split the content up, but when I start working on it, I still get the same error, even though the file itself is empty. What's going on? 

자동결제 건이 있습니다 사용하지도 않았고 앞으로 사용하지 않습니다 자동결제 취소 해주고 결제 된건을 환불해주세요 

I rely heavily on shortcuts for everything in Figma, but I’ve noticed a recurring issue. When I accidentally press Cmd + B（or cmd + I, cmd + U） while a Frame or Section is selected, it triggers bulk-formatting that turns all nested text bold.Unfortunately, this can't be reversed by pressing the shortcut again (except for cmd + U). If the mistake isn't caught immediately, undoing it with Cmd + Z becomes difficult after further edits.  Is it a bug? or some logic behind it that I don’t know.

i need a refund,because this purchase cannot satisfied me，i am using codex with figma plugin,but the mcp server is so unstable。thanks

I deleted a section on a Figma board and the version history isn’t working!!!

I’m having a bit of trouble with the ‘Manage libraries’ modal since I updated to Tahoe on Mac, and the latest Figma update. What used to happen: On the ‘Manage libraries’ modal there’s a list of components that can be updated. You would click on one of the rows and the modal content would change to ‘Review updates’ for that component. The back button would change the modal content back to ‘Manage libraries’.What happens now: When you click on one of the rows on the ‘Manage libraries’ modal, the ‘Review updates’ opens in a modal behind it. This seems like a bug as it is hidden by the ‘Manage libraries’ modal which stays open. If you click a different component to update, another ‘Review updates’ modal opens. The result is multiple ‘Manage libraries’ and ‘Review updates’ windows, it feels like a bit of a mess. Anyone else have this issue?

EnvironmentFigma Desktop App version 126.6.14 macOS Tahoe 26.5.2 (25F84)SummaryWhen a text layer uses two colour variables (one bound to the text fill, one bound to the underline colour via Type Settings), clicking the underline colour in the Selection colors panel opens the variable picker with an incomplete list. Variables that should be valid options are missing. The same underline colour can be swapped correctly when accessed directly through Type Settings, so the problem appears to be in how Selection colors resolves the list of swappable variables for an underline binding.Steps to reproduceCreate two colour variables that are scoped to allow use on text. Create a text layer and bind the text fill to the first variable. In Type Settings, apply an underline and bind the underline colour to the second variable. Select the text layer. Both variables appear in the Selection colors section at the bottom of the right panel. Click the underline colour variable in Selection colors to swap

Hi, I don't know why, but I can't use the "Fixed (stay in place)" option. It doesn't work with anything, whether it's components, images, frames, or text. I've tried looking for a solution, but I couldn't find anything. In the tutorials I've watched on how to use this option, it was always available. I don't know what I might be doing wrong, so I came here to ask for help. Does anyone know what I can do? 

EnvironmentFigma Desktop App version 126.7.10 macOS 26.5.2 (25F84)SummaryWhen a component set has multiple variants whose text layers reference the same component TEXT property ("content data point"), applying a different text style to the text layer in one variant also changes the text style of the text layer in other variants that reference the same property — even when those variants previously had different, independently-set text styles. This was first observed after the file had been edited via the Figma MCP (plugin API); the affected variants had not previously shown this behaviour. On a previous occasion, the issue was no longer present the following day without any deliberate fix being applied.Steps to reproduceCreate a component set with at least two variants. In each variant, add a text layer and connect it to the same component TEXT property (so all variants share one editable content field). Using the Figma MCP, update variable bindings (e.g. colour variables) on the compo

Hi, I’ve been trying to solve an issue with a font for a few days now and I’m out of ideas to try...In our company design system we use a custom variable font (Aspekta, loaded as "Aspekta Variable") previously worked correctly on my machine — I used it directly while building out our design system's typography, with full access to its weight axis. It has since stopped working with no changes on my end: Figma now shows only a single static "Regular" instance for it, with no weight axis slider or numeric control. Binding a numeric value to fontWeight via a Figma Variable is accepted without error, but has no visible effect on rendering.EnvironmentFigma desktop, latest version (confirmed same version as coworkers who don't see this issue) Also reproduced in browser (Chrome) — same result macOS Tahoe v26.3.1Steps to reproduceInstall AspektaVF.ttf (a variable font with a working weight axis, 300–900) locally Open a Figma file with text set to "Aspekta Variable" Open the Typography panel for

While I was working suddenly frames disappeared,when I try to reach certain restore point before that they are there,but when you restore to that point,frames are not visible and it doesnt recognize that I rolled back anything.

We have an image container component that we use on many pages, which utilizes a slot. It had been functioning perfectly for a while but recently team members have noticed that the contents of the slots reposition themselves outside of the frame of the component at random. Today I observed this happening when I clicked the lock icon to lock the slot layer- no other actions were taken and the contents of the slot moved themselves to the upper left of the frame, outside of view and the actual component frame. The ‘undo’ action does not undo the repositioning.  This is severely impacting our workflow as the images will reset themselves multiple times a day.