Charged despite being on the FREE plan — no cancellation option available. Stop recurring billing.

Figma Support,

I need a concrete resolution to this billing issue, not another link to the standard cancellation instructions.

I previously paid for Figma and switched back to the free plan. I am using Figma as an individual, do not have a paid team, and my current plan is explicitly shown as FREE / Starter.

Despite this, on September 3, 2026, I received a card authorization notification for USD 15.96 from FIGMA.

I have already followed Figma’s published cancellation instructions. They do not resolve the problem: the interface shows that I am a free user, and there is NO “Cancel plan” button or active paid subscription available for me to cancel.

How am I supposed to stop recurring billing when Figma shows me a free plan and provides no cancellation control?

This is unacceptable. Users should not have to search through inaccessible or nonexistent billing menus to stop charges.

I am not requesting a refund for this particular amount. I am explicitly requesting that Figma:

1. Investigate and identify the exact account, team, subscription, and billing period associated with this charge.

2. Cancel any remaining paid subscriptions billed to me and disable their automatic renewal.

3. Confirm in writing that recurring billing has stopped, and disclose any outstanding charges that may still be collected.

Please do not simply repeat the instructions to select a Professional team and click “Cancel plan.” I have already attempted that process, and no such paid team or cancellation option is available to me.

Please escalate this to a billing support representative who can investigate the actual payment and resolve the issue. Provide a private support channel where I can securely supply the necessary account and transaction details.