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黃玉婷
黃玉婷
New Member
September 3, 2026
Solved

Cancel my subscription for this month

"I forgot to cancel before the renewal date. Could you please make an exception and process a refund for this month?"

Celine_
Celine_Solution
Community Support
September 3, 2026

Hi ​@黃玉婷 , thanks for reaching out in the Figma Forum! I can see you already have a support case open, I've added a follow-up note so the team has the full context of your request. For reference, your support case is 2110996.

Regarding refunds, payments are generally non-refundable under Figma's Terms of Service, but our Support team can review the specific circumstances of your case and let you know what options may be available.

Please continue the conversation directly through your existing support case and the team will follow up with you there as soon as possible. 🙏

Update: The support team has replied to you, please check your inbox when you can, thank you! I’ll go ahead and close the topic here.

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1 reply

Celine_
Figmate
Celine_Solution
Community Support
September 3, 2026

Hi ​@黃玉婷 , thanks for reaching out in the Figma Forum! I can see you already have a support case open, I've added a follow-up note so the team has the full context of your request. For reference, your support case is 2110996.

Regarding refunds, payments are generally non-refundable under Figma's Terms of Service, but our Support team can review the specific circumstances of your case and let you know what options may be available.

Please continue the conversation directly through your existing support case and the team will follow up with you there as soon as possible. 🙏

Update: The support team has replied to you, please check your inbox when you can, thank you! I’ll go ahead and close the topic here.

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