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Sol Delgado1
Sol Delgado1
New Member
September 3, 2026
Solved

Suspended account, Help Needed

  • September 3, 2026
  • 1 reply
  • 56 views

Hello,

I’m following up regarding our account, which has been suspended due to a billing issue. We have already contacted Support but unfortunately haven’t received a response yet.

This is quite urgent for us, as we have several client files and projects that we need to access and work on as soon as possible. We would really appreciate your help in resolving this issue, and we are happy to make any necessary payment immediately.

Could you please let us know how we can proceed, or help us get the account reactivated as soon as possible?

This topic has been closed for replies.
Best answer by Celine_

Hey ​@Sol Delgado1 , Celine from the Figma Community Support team here, thank you for reaching out to the Figma Forum! I am glad to see in the backend that you’re able to access everything again. 🙌🏻
I’ll go ahead and close the topic here, thank you!

1 reply

Celine_
Figmate
Celine_Answer
Community Support
September 3, 2026

Hey ​@Sol Delgado1 , Celine from the Figma Community Support team here, thank you for reaching out to the Figma Forum! I am glad to see in the backend that you’re able to access everything again. 🙌🏻
I’ll go ahead and close the topic here, thank you!

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