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James Rampton
James Rampton
New Member
September 2, 2026
Question

SheerID Verification Issue...Instructor's Perspective

Hey Figma Team, First off thank you for making this software available for students at universities around the world. I am reaching out because I am noticing an alarming trend with my students at the University of Michigan here in Ann Arbor. I teach multiple classes both at the undergraduate and graduate level and about ¼ of all of my students who are signing up for the first time are experiencing issues with SheerID’s verification process. They get caught in a loop. It’s the same problem and I can confirm that students are using their umich email address. Is this a new vendor? I don’t remember seeing this many issues when I have taught UX and AI classes in the past. This has affected 150+ students out of the 1000+ who study UX, CS, and AI design here on campus in Ann Arbor. I wish your team the best. We have found a few work arounds with the demo/free version, but I would love to continue to preach the wonders of Figma and give students full access. Cheers, Jim

1 reply

ksn
Figmate
ksn
Community Support
September 2, 2026

Hi ​@James Rampton  — thank you so much for taking the time to write to us. Feedback like this, from someone so invested in their students' experience, genuinely means a lot.

I've shared your message with our education team, and they'd love to have a broader conversation with you (and your students) about this. Making sure you and your students have the easiest possible experience in accessing what we offer is really important to us. A few folks from Figma will be reaching out soon to kick off that conversation.

Thank you again -- we're so glad to have educators like yourself advocating for students ❤

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