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James Rampton
James Rampton
New Member
September 2, 2026
Question

SheerID Verification Issue...Instructor's Perspective

  • September 2, 2026
  • 1 reply
  • 47 views

Hey Figma Team, First off thank you for making this software available for students at universities around the world. I am reaching out because I am noticing an alarming trend with my students at the University of Michigan here in Ann Arbor. I teach multiple classes both at the undergraduate and graduate level and about ¼ of all of my students who are signing up for the first time are experiencing issues with SheerID’s verification process. They get caught in a loop. It’s the same problem and I can confirm that students are using their umich email address. Is this a new vendor? I don’t remember seeing this many issues when I have taught UX and AI classes in the past. This has affected 150+ students out of the 1000+ who study UX, CS, and AI design here on campus in Ann Arbor. I wish your team the best. We have found a few work arounds with the demo/free version, but I would love to continue to preach the wonders of Figma and give students full access. Cheers, Jim

1 reply

ksn
Figmate
ksn
Community Support
September 2, 2026

Hi ​@James Rampton  — thank you so much for taking the time to write to us. Feedback like this, from someone so invested in their students' experience, genuinely means a lot.

I've shared your message with our education team, and they'd love to have a broader conversation with you (and your students) about this. Making sure you and your students have the easiest possible experience in accessing what we offer is really important to us. A few folks from Figma will be reaching out soon to kick off that conversation.

Thank you again -- we're so glad to have educators like yourself advocating for students ❤

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