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tracylicbc
tracylicbc
New Member
September 2, 2026
Question

Reversal Request for Accidental Figma Subscription Charge using Wrong Credit Card

  • September 2, 2026
  • 1 reply
  • 22 views

Hi Figma Team,

We would like to request a reversal of the payment that was accidentally charged for the renewal.

We intend to use a new credit card for the renewal payment, so we kindly ask that the previous charge be reversed.

Please see the attached receipt for your reference.

Thank you for your assistance.

 

 

1 reply

Celine_
Figmate
Celine_
Community Support
September 2, 2026

Hi ​@tracylicbc , thanks for reaching out in the Figma Forum! Since this involves account-specific billing details, we're not able to process or review this here in the Forum.

I can see you already have a support case open, I've escalated it internally and added a follow-up note so the team can look into this for you. Our support team can review the specific circumstances of your request.

Please continue the conversation directly through your existing support case, they'll follow up with you there as soon as possible. Thank you!


Update: the support agent is waiting for your response to investigate further your case, please check your inbox and continue directly the conversation there directly when you can, thank you!

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