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Dear Figma Support Team,I am writing to report several issues I’ve encountered while working with multiple Figma accounts simultaneously. These problems started recently (possibly after a recent update) and are significantly impacting my workflow. My colleagues are also experiencing the same issues, suggesting this is not an isolated case.Issue 1: Authentication Failure via App-to-Web RedirectWhen I click on an account in the Figma desktop app to log in, it redirects me to the web browser as usual. However, even after completing the login process in the browser, the app often fails to register the login. I have to repeat this process 2–3 times before the account successfully logs in.Issue 2: Loss of Seamless Session Recovery for Multiple AccountsPreviously, if I had multiple files open from both Account A and Account B and my computer went into standby, I could simply re-log into both accounts upon waking the device to continue working. Now, even after logging into both accounts, the o

Figma Desktop App version 126.5.6Apple Silicon 

Issues Now a days i am facing are:Connecting prototype Links  Not able to connect interaction by doing just small drag and drop. I have to go to prototye section there i have select interaction first and the again come back to button component to link with another screen.   Copy Paste Issue:  While Copy pasting 1 component from 1 project to another project page all assest are getting invisible.  See attached Screen All this are happening from last 2-3 updates.  

It is so frustrating to be able to bring a video into figma to work and then realize that you cannot pause a video to then click somewhere else without the video restarting. I guess that works if you are pulling a video into a prototype but it does not help when you want to use it as a reference as you work.

Hello,My annual subscription was renewed today by mistake.I noticed the charge immediately and would like to request a full refund.I have not used the subscription after the renewal.Could you please review my case and process a refund?Thank you. [invoice redacted by forum moderator to remove PII]

개인 스페이스 결제를 해야하는데 팀 스페이스 결제를 해버려서, 당일에 바로 착오로 인한 결제 취소를 요청했습니다. 일주일이 지났는데 해당 취소건에 대해서 어떤 이메일도 오지 않았고(스팸함에도 없음), 다시 티켓을 제출했는데도 아무런 이메일이 없습니다. 다시 제출한 티켓번호는 #1956375고, 이전에 제출한거는 헬프센터랑 대화한 이력을 볼 수 없어서 티켓번호도 알 수 없습니다. 그리고 두번 모두 내 요청 목록에 생성도 되어있지 않고 그래서 요청 자체가 접수가 된건지 만건지 알 수가 없고 진행상황도 알 수가 없습니다. 이거 해결 안되면 팀스페이스 오너는 다른 기능을 사용하지도 않았는데 몇십만원을 추가로 내야하는 상황이니, 빨리 환불 부탁드립니다.인보이스 아이디 : in_1TfFnZIvcqWR3dFDyhIhYA0r

Payment was made using a personal card. Please cancel the payment. Invoice ID: in_1ThKRwIvcqWR3dFD39m88LUGStart: Jun 11, 2026End: Jun 11, 2027Total: $1,344.00 USD Also, it seems that a card ending in 5879 is registered. Please delete the entry.

Hello,I was charged €142.64 on June 4, 2026 (Invoice ID: in_1TebCBIvcqWR3dFDRDSotwBA) for a Professional team subscription with multiple Full seats that were added unintentionally.I am a student and did not intentionally upgrade. I have already downgraded all members to Viewer seats immediately after discovering the charge.I contacted support via email on June 4th, provided all requested account information, but have received no response for over a week.- Team: nattananboonjaroen's team- I am the owner/admin of the account- Invoice date: June 4, 2026 — €142.64Could someone from the support team please look into this? Thank you.

Got this error but don’t know what does it mean.

Hello,  I need to talk to Figma support, I have unrecognized charge on our corporate Credit Card. I also have the $7 monthly fee we paid, but we got charge not reflected on the billing history for $264.50 (CAD) . I cancelled my current subscription because I’m not sure what is happening. Could some of your supper team contact me to resolve this issue?

Having tried all the work arounds found in other conversations here … to no avail… I eventually found a solution to my problem. In Adobe Illustrator you need to ensure your Width Profile is ‘Uniform’ and your Brush Definition is ‘Basic’ and then copy and pasting strokes works AOK! (You also need to ensure your Clipboard Handling is set to SVG though!)Hope this helps some people...

Hi, I am reaching out regarding a research study I participated in that was facilitated through Figma. The study was conducted by Figma, and upon completion I was sent a $150 digital reward via BHN Rewards (Rybbon) on May 29, 2026. Unfortunately, I have been completely unable to claim my reward due to the following: 1. When I clicked the "Get Reward" button in my reward email, I was redirected to BHN Rewards but immediately blocked with the error: "We detected unusual activity from your device or network" and "Access is temporarily restricted." 2. I contacted BHN Rewards Customer Care directly to investigate. They confirmed the following in their response dated June 1, 2026: "We checked our system and see that you received a $150.00 Reward on 2026-05-29. We regret to inform you that Nigeria falls under the list of embargoed countries, and therefore, you will not be able to access the reward. As you have not yet claimed your reward, we request that you contact the Reward Sender and ask

Hi. I just purchased a Professional plan and have AI credits available. However, Image Editing always returns "Something went wrong. Please try again". The same browser, computer and network work correctly on another Figma account. This appears to be account-specific. Could you please check whether AI Image Editing is properly enabled for my account?

I forgot to cancel my subscription, and now I've been charged. I want to cancel because I'm not using it.

Hi Figma Community Support,I’m posting here because I have not received a clear response or follow-up from Figma Support regarding my billing/refund request. My original request was #1952977, and the follow-up ticket appears to be #1955884. However, the follow-up ticket has been marked as “Solved” even though I have not received any email response, refund decision, or explanation from the support team. The billing issue was caused by an accidental purchase on the wrong account. I already had Education access on another Figma account, but I accidentally logged into a different Free account and mistakenly thought that my Education access had ended. Because of this misunderstanding, I purchased the Professional plan on the wrong account.After the payment, I realized that my Education access was actually under a different account. The Professional plan on this account was not intended to be purchased, and it has not been used at all after the payment. No files were created, edited, shared,

Hello Figma Support, I recently received a charge of $180.97 for multiple Professional Full Seats on my Figma team. I am a university student and was using Figma for a class team project. I invited my teammates so that we could collaborate on the project and edit files together. However, I did not realize that granting edit access would automatically create paid Professional Full Seats and result in additional charges. I did not intentionally purchase 5 Professional Full Seats, nor was I aware that inviting team members for collaboration would generate this level of billing. The team was only created for a temporary school project, and the charge came as a surprise. As soon as I became aware of the issue, I reviewed the team settings and removed the unnecessary paid seats. Would it be possible to review this charge and consider a refund or billing adjustment as a one-time exception? I would greatly appreciate your consideration. Thank you for your time and assistance. Best regards,Dahy

자동결제된 것 환불 부탁드려요한달정도 전까지 사용하다 이번결제 이후론 한번도 안썼어요  

Our group can no longer afford to send anyone to Config so I have to get a refund. Are you able to help me with that? Thank you so much :) 

Hi, my prototype stopped loading correctly. Before that, everything worked, and now the laptop literally overworks to play the functions on the prototype and still nothing works at all. The whole prototype just stands still. I'm sending the link below. https://www.figma.com/proto/qZxk8AlvO0lLCV1sE9W65J/%D0%90%D0%9D%D0%93%D0%9B?node-id=276-216&viewport=275%2C85%2C0.06&t=EMoVW3T2Hmp9LZ9t-1&scaling=scale-down-width&content-scaling=fixed&page-id=271%3A307

Hi. I have tried to create a new project folder and every time I do it forces me to add someone to the project but then no matter how I format it they won’t let me add anyone and move on to the next step. I called someone at Figma earlier this year and eventually gave up bc he didn’t know either. I work alone so I don’t want to add anyone to my project and don’t understand why you wouldn’t be able to have your own project folder without adding people? But I tried to add people regardless just to see if that would let me make the folder. Ok so, The input field tells you to to add emails, names or user groups. I have tried: Entering my own email (error message = you can’t add yourself to a project) Adding someone who I am connected with on Figma to see if the person has to have figma in order to. be invited (error message = you can’t use special characters (??)...even though it’s just a name I have selected from a list and there are no special characters) Adding my sisters email (error m

I was redirected from Calude co work to authorize the Figma MCP, after clicking “Agree and Allow Access” then it redirect me to localhost  

J’ai un problème de mémoire qui rend le fichier “corrompu” ou inexploitable. Impossible à ouvrir.Une personne de mon équipe m’alerte, fichier inaccessible. Ne peut pas l’ouvrir. J’’ai le fichier ouvert. Je copie et colle la moitié de mes fichier, soit 50% en se basant sur les informations à l’écran. Et je continu à travailler. Rapidement tout fini par planter. Depuis fichiers inaccessible. Solution ?

I recently subscribed to a Figma plan and was charged USD 3,348.48 as expected.However, just one day later, an additional charge of USD 1,308 was processed on my card despite me not making any changes to my subscription, authorizing any additional purchase, or receiving any prior notification regarding this charge.Since noticing the charge, I have made multiple attempts to contact Figma Support to seek clarification and request a reversal, but I have yet to receive any response. Given that this concerns a substantial unauthorized charge, the lack of timely support is concerning.I am also concerned that personal account users do not appear to have the ability to remove their stored payment card details from the platform. This raises legitimate privacy and security concerns, particularly while an unresolved billing dispute is ongoing.I would appreciate an official response from the Figma team regarding the following: A full refund or reversal of the USD 1,308 charge if it was processed i

The user is a Config Makeathon participant who redeemed the CONFIG-MAKEATHON-PRE-HACKATHON promo code to upgrade to a Professional team, but their AI balance only shows 336 credits instead of the expected 10,000 bonus credits for participants. The user confirms they have only one team, which is on the Professional plan, and the promo code was already used. The user is requesting assistance to resolve the missing credits before the contest deadline on June 11.