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I’m having an issue with file attachments in Figma Make.Files appear to upload successfully through Add context → Add images and files, and Make can see/reference the filename, but it cannot access the actual contents of the attachment.I’ve tested this with both PNG images and PDF files, all within the supported file-size limits.For example, when I upload a PNG logo, Make responds with messages such as:“I cannot access the attachment. The file is not reaching the project filesystem — src/imports/ does not exist and no PNG with that name is anywhere in the workspace.”It then tells me to manually place the image into public/, which isn’t something I can do through the normal Figma Make interface.The same issue occurs with PDFs: Make recognises that a PDF was referenced/attached but says it cannot find or read it.I’ve also tried re-uploading the files and trying new make files, but the behaviour is unchanged.It seems like the attachment is being registered in the chat, but the actual file

Hi everyone,I’m running into an issue when designing interactive flows across frames and I’m not sure if it’s a setting or a bug.The problem: I place a component instance (e.g., a status tag) inside a completed frame. I duplicate the entire frame to show a second screen state in the flow. When I modify the instance in the new frame (e.g., changing the status tag’s text, color, or adding a new tag, these are all variants), the changes sync back to the first frame, making both frames identical. I need each frame to represent a distinct state in the flow. Right now, the only workaround I've found is detaching instances, which ruins component maintainability.Has anyone experienced this, and how can I edit component instances in duplicated frames independently without detaching them?

I used the AI to generate changes and then the changes claim to have been made but reset after a while which didn't use to happen before, now I have 300 AI credits left. And That’s not fair at all

Hello there, I’m facing an issue where when i publish my library and try to export it to Figma Make. The option of “ Export to Figma Make” does not seems to appear.I’m on an education plan and I have double checked all the files. They are i the same education plan project.Thanks!

Hello,  I accidentally activated a Dev seat on my Professional plan and would like to request a refund or invoice adjustment.  Details:  - Account email: [redacted by forum admin/moderator to remove PII]  - Charge amount: $8.5 (prorated Dev seat charge - maybe -)  - Reason: I accidentally clicked and activated a Dev seat that I don't need and haven't used (assigned less than 30 minute and never used)  Could you please cancel this charge from my upcoming invoice?  Thank you for your assistance.

Hi--I was on an Education plan and suddenly lost access to custom domains. I run a site for a medical practice who needs this site back asap.  I upgraded to a Professional Full Seat, but I still do not have access to this feature. Urgent help needed to fix.

Hi I can’t find this file https://www.figma.com/file/FNqEy38FcXDhCLaN21NmWx?node-id=0:1&comments-enabled=1&viewer=1&locale=en it seems to have disappeared from my account. please help

Hi , I’ve added a formatted comment and save it, but it has lost most of it after saving. Seems like a bug in the comments. Please check. Thanks  

Hi Figma Support,I subscribed to the Figma Professional plan today and tried the Professional features briefly. Unfortunately, I quickly realized that the plan does not meet my needs or expectations.I have already canceled the subscription and do not intend to continue using the Professional plan. Since the subscription was purchased only a very short time ago and I contacted support immediately after realizing this, I would like to request a full refund of the subscription charge.I would really appreciate it if you could make an exception and refund the payment to my original payment method.Thank you for your help.

Hi Figma Support Team,I only need a Dev seat for my account.Last month, I was properly billed for a Dev seat. However, I noticed that I was charged for a Full seat this month. Upon checking my account settings, my seat type had somehow been changed to a Full seat.To fix this, I went to Admin > People > [My Account] > Change (seat type) and switched it back to Dev Mode. However, this converted the Full seat into an "Available Full seat," which is now scheduled to be billed as an extra charge on my upcoming invoice.To clarify, I do not need any Full/Design seats on this plan. Could you please release/remove the unused Full seat completely and adjust my upcoming billing so that I am not charged for it?Thank you for your help.Best regards, 

Hi there,I've been exploring the new Slots feature, but I noticed that slots currently do not pass through the properties of the inner components (instances) placed inside them.Are there plans to make internal component properties available within slots in upcoming versions? This would greatly improve the flexibility of the new workflow.Thanks!

I have been transfer projects from a free account to a organisation account although the process was a bit complicated I managed to do all except one for some reason.I used the sam method select the  - Project >  Settings >  Transfer > Next > add a link (paste the URL to from project folder I want to transfer to and Figma verified it.) fill in email and hit enter.Then the error message “You cannot transfer to this organization at this moment. Please contact support for more details.” pops up. What could be the issue here?  

Creating a new topic since this other one is closed for replies: Sometimes I inadvertently turn an image into a background fill on a frame, instead of including the image as an object inside the frame. (Not sure how, but this happens.) Currently there seems to be no way to fix this. You can’t select the image in the frame. If you ungroup the frame, the frame is gone and so is the background image.There is supposed to be a way to copy the image from the Fill properties, but it’s not working for me.Command + C doesn’t copy the image, and there is no context menu if I right click on the thumbnail.Using Figma Desktop App version 126.7.10 on a Silicon Mac running macOS Tahoe 26.5.2

Hi, following up again on ticket #2041926.It’s now been three weeks since I opened this ticket and two weeks since the last response. At this point, the lack of progress or even a status update is becoming pretty frustrating, especially given the amount of work affected by the issue.Can this please be escalated, or can someone provide a concrete update on where the investigation currently stands and what the next step is?I’d appreciate some clarity rather than continuing to leave the ticket open without an update.

This is absolutely unacceptable.I just lost 4 hours of intense client work due to a massive, game-breaking glitch in Figma.I was working inside an Auto-Layout group when – without any action on my part – the entire design on the canvas completely vanished into a blank frame. This is NOT a local issue, as the exact same corruption appears both in the macOS Desktop App and via Web Browser.Here is proof that this is a critical backend/cloud corruption and not user error: Broken UI Elements: As seen in my screenshot, the entire layers panel is completely glitched. All the icons next to the layers have turned into blank square boxes. Layers have randomly lost or changed their names. Total Fail of Version History: The "Show Version History" feature is completely broken for this file. It fails to render any previous states and only shows blank previews. I cannot restore ANY previous work. Cross-Platform Issue: The bug persists everywhere. I tried checking the file on the macOS app and via

Every time i try to open a Community Figma file I get an error. I’ve tried completing resetting the app and I also tried opening from web and the app with the same error.  

I am being billed for a full seat ($20 per month). However when I open Figma, it shows that I’m on a free plan. How do I fix this? How do I get compensated for the past two months where I was billed incorrectly?

I’m testing out Figma Motion to make a glorified presentation (I know, very original). But when I play the prototype, every time a frame that has motion on it appears next, its normal appearance shows first, then fades in with the motion I added, as intended. This is creating a flickering effect while trying to present. This flickering doesn’t happen while in Motion mode, so I’m assuming it has something to do with the way motion frames and layers show up in prototype mode. I’d appreciate tips and/or a fix on this, Figma!Is this flickering with presentation mode with Figma Motion happening for anyone else?Secondly, I want to request that frames with Motion can be turned off in presentation mode. This would be a great option for when I am just testing things out and don’t want to present just yet. Or when I want to make sure storyboards and frames flow well before getting distracted by the motion. Would others appreciate a toggle to turn Motion on and off in Present mode?(That second re

The notification panel is not showing View access requests from other users. Even mails from access requests are inconsistent which lead to to and fro on other channels for requests

Hello Figma Support,I’m reaching out regarding an unexpected overdue invoice on my Figma Professional plan.I was previously using Figma through an educational account. After graduating, my educational access was deactivated, so I upgraded to the Professional plan because I needed continued access to my Figma files.I intended to use the Professional plan on a monthly basis for one month at a time. My previous payment was made on July 4, 2026, for the Professional subscription. I did not intend to continue the subscription into another billing period.However, I can now see an invoice in my Billing > Invoices section with the following details:Previous payment: July 4, 2026 New invoice due date: August 1, 2026 Invoice amount: $23.60 Status: Overdue Current status: My team is locked because of the overdue invoiceI did not renew or set it to automatic renewal for the Professional subscription for August, and I also did not use the Professional plan during this period. I have now cancelle

I started using Figma Make 1 week ago and subscribed to the Professional plan(full seat).The design copy feature was working fine at first, but when I checked again today, it seems to be disabled and I can no longer use it.

Hello Figma Team,We have had no updates regarding Ticket #2039301 for 20 days, and this is severely blocking our upcoming product release for waiting enterprise customers!Could a support specialist please look into Ticket #2039301 and help us unblock the publishing process?Thank you in advance for your assistance in escalating this!

Hi, We have been working towards using Figma Sites to publish, for the first time in our company, an external-facing website. It is to support our advertising proposition and can be found at ads.justeattakeaway.com. However at that url we are seeing a Cloudflare Error 1000 error message. Our internal technical teams are telling us that the Cloudflare issue isn't on our side because we have already set our proxy status for this domain to DNS Only (grey cloud). Cloudflare's official documentation (at this page https://developers.cloudflare.com/support/troubleshooting/http-status-codes/cloudflare-1xxx-errors/error-1000/) says, of the error message we're getting, "Your DNS record points to a SaaS provider that uses Cloudflare for SaaS with BYOIP (Bring Your Own IP). Because the provider's IP addresses are advertised through Cloudflare's network, requests resolve to Cloudflare infrastructure. If the provider has not configured a custom hostname for your domain, this error is returned."And t

Hi! I’m experiencing an issue with Figma Motion Animated SVG export.My Motion animation is set to play once, and it behaves correctly inside Figma. However, after exporting it as an Animated SVG and opening the SVG in a browser, the animation loops indefinitely.I need the exported SVG to respect the Motion timeline setting: play once and stop on the final state.The animation itself exports and plays correctly — the only issue is the unwanted infinite loop.Is this a known issue with the current Figma Motion Animated SVG exporter, and is there currently a way to export the SVG without looping?

The alert "Component removed from library" appears in some files for components that weren’t removed (and some parts of such components are not shown, such as text in the button). Or some conflicting things in files, but in the component in main library everything is correct and no such conflicts. Also some components inside other components just disappear. Why it happens?