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rayhanraju
September 13, 2026
Solved

Request to Recover Permanently Deleted “Launch Next” File

  • September 13, 2026
  • 3 replies
  • 34 views

Hello Figma Support Team,

I’m reaching out to request your help recovering a Figma file named “Launch Next.”

This was an official project file that I worked on using my Figma account. Unfortunately, the file was deleted from the original owner’s account, and I no longer have access to the owner account.

I still have access to the Figma account that I used while working on the file, but the file is no longer available to me. This file is very important to me because it contains work from an official project that I was involved in.

I understand that the file may have been permanently deleted. However, I’ve seen cases where Figma Support was able to help recover files even after permanent deletion, so I wanted to kindly ask if there is any possibility of recovering or restoring this file from Figma’s systems or backups.

If possible, I would be extremely grateful if you could restore the original file or provide me with a recoverable copy.

File name: Launch Next
Account I used to work on the file: [Redacted by moderator - 2026/09/13]

I would really appreciate your help with this, as recovering this file would be very valuable to me.

Thank you for taking the time to look into this request. I’m happy to provide any additional information needed to verify the file or my previous access.

Best regards,
Rayhan

Best answer by adamsmasher

Hi, ​@rayhanraju. Thanks for your post, and totally understand needing assistance to restore an important file. And you are correct that in certain circumstances, our support team was able to restore a file if it was recently deleted.

 

Was the owner account one that you controlled or someone you worked with? If it’s the latter, are you still in touch with them so they could submit a ticket? I do see that you’ve submitted one yourself, too, and it looks like we’re request the URL of the file - can you reply to the email and provide a link? That’ll help your ticket progress to the next step.

3 replies

adamsmasher
Figmate
adamsmasherAnswer
Figmate
September 13, 2026

Hi, ​@rayhanraju. Thanks for your post, and totally understand needing assistance to restore an important file. And you are correct that in certain circumstances, our support team was able to restore a file if it was recently deleted.

 

Was the owner account one that you controlled or someone you worked with? If it’s the latter, are you still in touch with them so they could submit a ticket? I do see that you’ve submitted one yourself, too, and it looks like we’re request the URL of the file - can you reply to the email and provide a link? That’ll help your ticket progress to the next step.

    rayhanrajuAuthor
    September 14, 2026

    Hi, thank you for your response.

    I was able to find the URL for the “Launch Next” file, and I have sent the file URL by replying to the support email/ticket.

    Could you please check it and let me know if there is anything else I need to provide or do from my side?

    I would really appreciate it if your team could recover or restore the file, if it is still possible. This file is very important to me, and getting it back would mean a lot.

    Thank you so much for your help and support. 🙏

    Celyn_L
    Figmate
    Celyn_L
    Figmate
    September 15, 2026

    Hi ​@rayhanraju, Celyn here, stepping in for ​@adamsmasher. 

    I’ve taken a look at your ticket #2128012, and can confirm that the URL was received successfully. I’ve also added an internal note to help increase the ticket’s visibility.

    The team will review the details and follow up with you directly if they need any additional information.

    Thank you for your patience, and we hope the team will be able to help you restore your file!

     

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