Skip to main content
Sunakshi Yadav
New Member
September 19, 2026
Question

Page Refresh and AI Credits Get Wasted

Every time I tell the AI to change something in my app, the page refreshes without completing the changes. My credits get taken but nothing changes in my app. I have tried doing all the steps in the support forum but it still does the same issue.

How do I fix this?

3 replies

adamsmasher
Figmate
Figmate
September 19, 2026

Hi, ​@Sunakshi Yadav. Thanks for posting - I’m sure this is frustrating for you, and the agent should not be using credits unless it’s actually performing work.

 

Are you using a web browser or the desktop app? Our team is investigating a similar report, so I’ve alerted them to the ticket you submitted. Can you reply to the email you received for that and share a link to your Make file with support-share@figma.com (with Edit access - this won’t affect your billing)? It will be helpful for the team to look at the file itself.

Sunakshi Yadav
New Member
September 20, 2026

I am using a web browser. I have given edit access to support-share@figma.com

Here is the link to my app. 

 

adamsmasher
Figmate
Figmate
September 20, 2026

Thanks for sharing that, ​@Sunakshi Yadav! I see that you also shared that with the Technical Quality team via your ticket, and they have started working with you to determine what happened. I recommend checking your email for their most recent reply if you haven’t done so yet.