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vdtankushin
vdtankushin
New Member
September 20, 2026
Solved

lost access to email, need to recover account

Problem:

I’ve lost access to the email address that was used to create and log in to my Figma account, and I’m hoping to recover my account or the content associated with it.

Account info:
I’ve changed my phone number, so I can’t log in to my previous account anymore

I can provide alternative proof of ownership and identity, including:

  • A detailed description of the projects and their contents

  • Context on how and when the projects were created

  • External links and associated files (like pictures) showing my authorship

  • Any other form of proof you consider acceptable

I’m very willing to cooperate fully and follow whatever verification process you recommend.


What I need help with:

If possible, I would be very grateful for help with:

  • Recovering the account, or

  • Transferring the account/content to a new personal email

 

Tom Reem
Tom ReemSolution
Figmate
September 20, 2026

👋🏻 Hi ​@vdtankushin, welcome to Figma Forum.

Recovering an account tied to an email you can no longer access has to go through our Customer Support team — it involves verifying ownership and making changes on the account itself, which isn't something the Community team can do here. I've connected you with them so they can help, whether that's recovering the account or moving your content to a new email.

They'll be in touch over email with the process and next steps. Please check the email inbox that’s tied to your Figma Forum account for a message from me with more details. Here is your case number for reference: 2142754. 📥

Appreciate your patience as we follow up on this.

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1 reply

Tom Reem
Figmate
Tom ReemSolution
Figmate
September 20, 2026

👋🏻 Hi ​@vdtankushin, welcome to Figma Forum.

Recovering an account tied to an email you can no longer access has to go through our Customer Support team — it involves verifying ownership and making changes on the account itself, which isn't something the Community team can do here. I've connected you with them so they can help, whether that's recovering the account or moving your content to a new email.

They'll be in touch over email with the process and next steps. Please check the email inbox that’s tied to your Figma Forum account for a message from me with more details. Here is your case number for reference: 2142754. 📥

Appreciate your patience as we follow up on this.

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