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tranthingoctram0162
tranthingoctram0162
New Member
September 21, 2026
Solved

Request for a Refund for Professional Figma Plan

  • September 21, 2026
  • 1 reply
  • 52 views

Hello Figma Team,

I noticed that recurring subscription fees have been charged for the plan I made on 21 August 2026 on this account by mistake, the plan upgraded from Collab to Full Professional Plan. Therefore, I accidentally paid a plan and have not intentionally used the paid features during this period.
My email is: [redacted by forum moderator to remove PII]

Please review the payment history associated and help me process a refund for the unintended charges.

Thank you for your support.

Best answer by Gayani_S

Hey ​@tranthingoctram0162, thanks for reaching out! 

On the Professional plan, moving from a Collab seat to a Full seat is a seat type change, and changes like that get billed once they take effect. First as a prorated charge for the rest of your current billing period, then folded into your regular billing going forward. 

Manage billing on the Professional plan walks through how this works in more detail.

Figma's general policy is that subscription and seat charges are non-refundable. That said, our customer support team does look into individual cases. Reviewing your specific account and payment history isn't something I am able to do here on the forum. If you'd like someone to take a closer look at this charge, you're welcome to submit a request through our Support Hub. Our team will follow up with you directly by email.

 

While you wait, it's worth checking your seat type under Admin > People tab to make sure it still matches what you actually need going forward.

 

Hope this clears things up! 

1 reply

Gayani_S
Figmate
Gayani_SAnswer
Community Support
September 21, 2026

Hey ​@tranthingoctram0162, thanks for reaching out! 

On the Professional plan, moving from a Collab seat to a Full seat is a seat type change, and changes like that get billed once they take effect. First as a prorated charge for the rest of your current billing period, then folded into your regular billing going forward. 

Manage billing on the Professional plan walks through how this works in more detail.

Figma's general policy is that subscription and seat charges are non-refundable. That said, our customer support team does look into individual cases. Reviewing your specific account and payment history isn't something I am able to do here on the forum. If you'd like someone to take a closer look at this charge, you're welcome to submit a request through our Support Hub. Our team will follow up with you directly by email.

 

While you wait, it's worth checking your seat type under Admin > People tab to make sure it still matches what you actually need going forward.

 

Hope this clears things up! 

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