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Andre.a
Andre.a
New Member
September 18, 2026
Question

Case #2139382 — Figma account access issue

 

My Google account associated with my PAID PRO Figma account was disabled, so I’m currently unable to access my Figma account through Google SSO.

I’ve already opened case #2139382 with Product Support and am awaiting assistance. I have an active project deadline and need access to the files urgently.

Could someone please help me with the account recovery/access issue or direct me to the appropriate team?

    3 replies

    Andre.a
    Andre.aAuthor
    New Member
    September 18, 2026

    KINDLY FIGMA ! Time is the issue otherwise I would have waited till I resolve with google.

    Jaycee Lewis
    Figmate
    Jaycee Lewis
    Figmate
    September 18, 2026

    Hi ​@Andre.a 👋 Thanks for opening your support ticket. That was the best next step. Our team has your case and I flagged this post and the ticket internally. Thank you. — Jaycee

      Andre.a
      Andre.aAuthor
      New Member
      September 18, 2026

      Thank you ​@Jaycee Lewis, kindly as I wait to be communicated to I’m I going to get a solution  and get into my account and will it be possible today. Kindly let me know.

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