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The installer suddenly stopped working for the browser. I have already tried uninstalling and installing the latest version (125.8.8), but the issue persists.

How to reproduceCreate ellipse layer in circle shape  fetch getCSSAsyncWhat happensellipse with plain fill, border or shadow do not have any border radius ellipse with image background or opacity get correct border radius

I’m having issues with typing out text on the file canvas for the chrome desktop and browser app. Guessing it’s not a font issue since it’s inter.  Not a bounding or frame issue since I’m typing it straight onto the file canvas. No issues when I type it into an art board, within another layer/frame or have a background behind it. It’s like the file canvas has “hidden” frames that the text hides behind (see image). If you zoom in and out you can find a level where it is visible like normal, but if I were to adjust the zoom just a little bit it turns invisible again. I can’t see the text written when I select the area either.  I’ve tried restarting the desktop app without any success. Not sure if it’s an issue with the Asus model I’m using since it seems to work fine on my stationary chromebook at work. 

I worked on a figma project named “Lovely Mind”, the last time I worked on it was in April/2025, I turned on Figma and checked on it once in a while, I’ve never turn off the working tab. On 5th/Oct/2025I found it completely vanished from my account.There’s nothing in trash It’s not found in recent It’s a personal project, with zero possibility of someone tampering with itMy account details: [redacted by moderator to remove personal information]Is there any chance I can restore it?  

I am facing the issue, please have a look into it as I have multiple projects going on my ID as the education plan is expiring on 29th September 2025. Please do the needful.

Im having issues publishing my library. I reloaded the page and tried publishing it again and had no luck, but I see that there is no issues on the figma status, what could be happening.  

Anyone experience same thing and help me?so the mirror feature on figma app android stuck on "you're offline" but my internet connection is normal. I already try all of tips, trick and sugesstion on Gemini AI but it still can't load the mirror. Thanks  

Dear support Figma team.I have noticed that after last update my Figma app made my draft file is missing. I know the name of the file and remember even the names of some pages inside, but I couldn’t find it at all. I have only one account and I have checked deleted files. It is not appearing anywhere. I definitely created in my drafts, and it has no teammates to delete it. Please help, how could I restore it or find it?

I’m creating a presentation within a Figma working file (not slides) where I am creating links to other pages and frames within the file. There are about a dozen links I’ve pasted into the file to take me to other places in the same file.  Every now and then when I click on one of the links, the entire Figma file reloads before taking me to the next page or frame. This is annoying because I want to smoothly walk through this file in a presentation.  it’s a fairly large file containing design explorations across many pages. Is there a way to prevent the reloading? It’s happening at random. 

HI,  Yesterday all of a sudden I couldn’t copy and paste vector shapes from Adobe illustrator to Figma anymore… When is copy from Illustrator the shape now changes to an image file instead of an SVG. I have restarted my Macbook restarted Figma and illustrator, run the latest update of Figma but nothing works. This really slows down my proces because I now have to export each vector and import it manually in Figma.Can someone please help me with this problem.

I’m on the annual plan, but I noticed several unexpected Collab seats being used. It seems someone invited others without my knowledge. Although I removed the seats as soon as I found out, I was still charged for them. To clarify the situation and prevent this from happening again, I’d like to know who added the seats and which accounts were using them. Is there any way to check this?

When present mode, glass effect appears and is visible, but when prototype mode, glass effect disappears and only drop shadow is visible.Header glass effect in present modeDetail in present modeJust Drop Shadow in prototype mode 

Hi,This is worrying to say the least. Components started vanshing while I was working. So all the items inside the component are gone, the main component doesn’t exist any more, and when I click the instance of the non-existing component, it doesn’t have a name. I tried bringing it back from previous versions, it’s gone in there as well.  

After pressing the copy command (on my iOS, e.g. cmd + c, having Figma open in Firefox) while having marked some specific part in the code view css text box, the clipboard remains empty or rather *is emptied*, if before there was something in it. The quick-copy buttons work as expected, but not always do I want to copy the whole code, but only certain values or texts. e.g. I would only mark “var(--Typography-Bold, 600)” in the following text and press CMD + C, but it won’t copy. I always have to use the quick-copy buttons and paste it somewhere, then cut out the not needed rest.overflow: hidden;color: var(--Font, #ffffff);text-overflow: ellipsis;font-style: normal;font-weight: var(--Typography-Bold, 600);line-height: var(--Typography-Line-Height, 16px); 

Hello Figma Support,I am reaching out regarding my student verification. I had previously been approved for the Figma Education plan, but I accidentally deleted my account. After restoring it, I am now being asked to verify again, even though my verification is still valid.Here are the details provided by SheerID:• Verified email: [redacted by moderator to remove personal information]• Verification ID: [redacted by moderator to remove personal information]• Date Verified: [redacted by moderator to remove personal information]Since SheerID confirmed that my verification is valid, could you please help manually re-apply my student verification to my restored account?Thank you so much for your help!Best regards,[redacted by moderator to remove personal information]

I had figma free education plan which i applied for now they emailed me to re-verify by september 29 or I'll lose those pro features now I joined figma recently a month back i have re-applied for verification but they say i have exceeded limit for verification or availed this offer. I have no clue how to solve this i have contacted Sheer Id support team too.send mail shared id, but not return.+ verificate my figma edu paln , so i upload my university official Certificate doc, student id card, and timespread.but my file is not pass. again,again. than, over verification limit. i so tired.please check my Student Verification step. and limit overmy university Certificate is official, now. sep.22i dont understand why my  Certificate, student id card, timespread not passplease check.  [redacted by moderator to remove personal information]

I can’t see the interface. I tried refreshing, a private window, etc. MacBook Pro, Safari Version 26.0.1 (21622.1.22.11.15) 

There is a bug on the contrast checker and I'll try to describe the bug here with some visuals.Imagine you have a fixed frame with a list of items that overflows that fixed frame, and those list items are for example a rectangular frame with a text inside it. The hierarchy would look like this:The first two items correctly show the white foreground color within the contrast checker and also the correct background color (red)but on the third item only the foreground color (white text) is correctly shown, the background color is shown as my canvas background color (303030), which is technically a background, but the wrong one. It should still be the red background of the frameThe color contrast checker should default back to the nearest hierarchy and take that element as the background. Right now it feels like it’s checking within the canvas what the background is and not within the hierarchy.

I’m reaching out because an important file has suddenly disappeared from my account. I’m the owner of the file, but when I click on its link, I get the following message:“This design file may be deleted, moved or made unavailable. Try reaching out to the file owner.”The problem is that I am the owner of this file, and it doesn’t appear anywhere. Not in “Drafts to Move”, not in “Trash”, and not in any of my team projects. I’ve also confirmed that I’m logged into the correct account.This file is extremely important for my work, and I need to recover it urgently. Could you please help me restore or locate it?[redacted by moderator to remove personal information]

I have deactivated my domain with address assigned to my Figma account account and I haven't changed it to a new one. Now I need to assign a new email so I can access my Figma account. How can I do that? I am not longer able to access my old domain. I paid for upgraded version of Figma and I have bank account receipts to prove I am the owner.Can you help me please?

I canceled my Figma subscription a week ago, and my account is currently showing as on the free Starter plan. Despite this, I was charged for the Professional team subscription for the period from September 3 to October 3, 2025.This situation raises serious concerns about potential system failures or even misleading practices. I expected my cancellation to be processed correctly, yet I find myself facing an unexpected charge. Has anyone else encountered this issue? It's crucial to resolve this matter quickly, as it feels like a breach of trust. Any advice on how to escalate this situation would be greatly appreciated!

Hello Figma Support Team,I am the owner of a Figma team that was previously deleted and then restored. After the recovery, one of my admins [redacted] reported that some of their draft files are missing. These files are not visible in their Drafts or in the Trash.Details: I am the team owner. Admin account: [redacted] The team was deleted and then restored. After recovery, several important draft files belonging to this admin are missing. Could you please help us check if these missing draft files can be restored from your server backups? These files are very important to our ongoing work.Thank you for your assistance.

I’m working on a presentation that contains several prototypes. I’ve set specific widths and heights for the prototypes so that I can scroll inside them.However, when I click on a prototype in the editor, the specified height is randomly removed, and the prototype expands to its full height. This happens even if the aspect ratio is locked.I’ve tried closing and reopening the files, but the bug persists

I am experiencing an issue with verifying my student account on Figma. Unfortunately, I have reached the verification attempt limit, and I am unable to proceed further.I contacted education@figma.com regarding this matter 7 days ago, but I have not received any response. I have also mailed sheer ID support but no response from their side either.Could someone from the Figma team please assist me in resolving this issue or advise on the next steps?

Problem description:Hi Figma team,Since the last update, I can no longer see the distance between elements when I select one and hold down the Option key (on Mac) while hovering over another. I’ve tried everything suggested:Using Option or Alt + hover over another element. Switching from Draw to Design mode in the bottom right of the interface. Restarting Figma, opening new files, updating the app, clearing the cache, trying the web version, and even disabling plugins.Nothing has worked and the problem persists, even though I used to see the measurements with no problem before.I would really appreciate some help, since this tool is essential in my workflow and it’s causing me a lot of issues.Thank you!