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Hi Figma Support Team, I am writing because I am encountering an issue when trying to publish my new Figma plugin to the Community. I receive the following message: "We detected a change to your account details. Please contact support@figma.com to proceed." I am getting in touch to understand what steps I need to take now to resolve this issue and successfully publish my plugin. Best,K

Hi, Our company previously worked with a design agency that used Figma to create design files and shared access with us via a Figma link. Everything was fine until recently, when we discovered that the file has been publicly shared with anyone who has the link. We would now like to restrict access to this file. Ideally, we want to: Obtain a copy of the file in our own Figma account, and Remove or disable the original file hosted in the design agency’s account.   We contacted the design agency, but they informed us that they no longer have access to the file in their account. Our questions are: Can Figma Support confirm who the current owner of the Figma file is? Can you verify whether the owner account is still active?  If this is something only Figma Support can assist with, we are happy to share the Figma link privately for further investigation. Thank you for your help.

Hi,I had a free login to [redacted by forum moderator to remove PII]but then I was invited to my albatross team managed by [redacted by forum moderator to remove PII]and I accepted the invitation but still seeing the free account … i deleted the free account team but it did not helped … it deleted some projects I have but I am still on the free version … why is that ??Shay

It was an accident that my nephew click to subs, at first I think its not a problem. But in the end this subscription did not give me any benefit at all

I’ve encountered a following problem: I’ve created a basic prototype and then began to stack up more functionality on top of it. After a while I’ve noticed that every time I enter that figma make prototype document, I see this out of memory screen..  I tried to roll back to the old version, but when I click on the “Open in Recovery Mode” button in order to access the recovery panel (that is inside of the figma make file), I see that out of memory screen again. I’ve also tried to “Open with preview disabled” - but still same thing... Any tips on what to do? I can no longer open the file and a bit unsure how to recover it at this point.. Thanks

I have been using a specific Figma design board regularly, but today the desktop app threw a permission error, even though I am the owner and logged into the correct personal account. Once I closed the error, the board vanished from my home page and is not appearing in the trash. I need to recover this immediately as it contains my cumulative semester work due in a few weeks. Please help me out with this, as I have my juries and submission soon and I am going crazy over here. It is just not possible for me to redo everything.

Hello Support Team,I am facing an issue accessing a very important Figma design file that is critical for our organization’s reference.I am logged in using my official account developer@unlimits.ai, but I am unable to open or view the file using the link below:https://www.figma.com/design/1FYboHCM5GvxoZBluYX5s5/Final-Design-System_Unlimits-NK?node-id=1-229&p=f&t=uNX3OX6uieaslotG-0Previously, this file was accessible, but it is no longer visible to me. I would like to understand: Who is the current owner of this Figma file Whether the file has been deleted, moved, or had its permissions changed Why access is no longer available to my account This file is extremely important for our organization, and we need it urgently for reference and ongoing work.Please help me restore access or guide me on the next steps to retrieve this file.Thank you for your support.

Good evening,I tried to install the program on my PC, but as soon as I run the setup, it gives me error: -138.I waited several days, but the same problem occurs.can you help me?

Awaiting SSL certificateYour DNS records were validated. Once Figma issues your SSL certificate, your domain will be securelyactivated. Please check back later.

Hi, I was able to make the connection with Figma MCP, but no tools are showing up. I double-check everything. It was working a few weeks back. I am uncertain whether I overlooked any updates or if there have been any changes in the Figma MCP system.I would greatly appreciate your guidance.Regards,Anand 

Subject: Refund Request for Subscription ChargeHello,I am writing to request a cancellation and a full refund for a recent subscription charge.Payment Details: Transaction Date: December 9, 2025 Payment Method: Shinhan Card Account Email: [redacted by forum admin/moderator to remove PII] I did not intend to renew this subscription and would appreciate it if you could process a refund and cancel any further charges. Please let me know if you need any additional information.Thank you for your assistance.Best regards, Do-Yung Yoo

there is a senerio where enter Key stopped working.CTRL + / (Open actions) → Tab (it does not do any thing) → press enter key 🔥Highlighted topic or option does not get activate. 

Hello Figma Community,I've suddenly lost access to several critical design files in my workspace. When attempting to open these files, I receive the following error message:"Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner."Issue Details:The files were accessible previously and have not been intentionally deleted or moved I am the file owner/creator Multiple files are affected simultaneously Error occurs across different browsers/devices Receiving 404 error when accessing the file URLsAffected Files:Лепская А. Модуль 9. Урок 1.https://www.figma.com/design/JwJi1BqelIq7hwJEbUfHKg/%D0%9B%D0%B5%D0%BF%D1%81%D0%BA%D0%B0%D1%8F-%D0%90.-%D0%9C%D0%BE%D0%B4%D1%83%D0%BB%D1%8C-9.-%D0%A3%D1%80%D0%BE%D0%BA-1.?node-id=0-1&t=vAbFWdZv8DK1L4Zy-1 Лепская А. Модуль 9. Урок 2.https://www.figma.com/design/bBD3AeQq3x8JgbrEaRA8qR/%D0%9B%D0%B5%D0%BF%D1%81%D0%BA%D0%B0%D1%8F-%D0%90.-%D0%9C%D0%BE%D0%B4%D1%83%D0%BB%D1%8C-9.-%D

Issue Summary:Figma Make has been completely broken in one specific file for 48+ hours. Every prompt returns "Something went wrong" error. The issue is NOT related to AI credit limits - I have 3,000 credits available.File Details: File: Design System for Academy (Copy) Current version: Version 5 Account type: Paid plan with full seat Error Details: Error message: "Something went wrong. Try again" Request IDs: a216f838-6ece-460d-8f17-95963978a108 c7b07ae6-1ce5-4ec4-84f0-8217037ff1b1 Duration: 48+ hours AI Credits available: 3,000 (clearly visible in UI) What I've Already Tried: Refreshing the page multiple times Waiting between attempts (1-2 minutes, up to several hours) Different types of prompts (simple and complex) Checking internet connection and VPN Restoring previous versions (tried Version 4) Important Discovery:Make works perfectly in: FREE accounts (same prompts, same network) NEW Make files in my paid account This suggests the issue is file-specifi

hello , i actually wanted figma for only making my one time project on November 28 and i didnot know that it will auto renew , it took from me about 77 usd , in egp it is 3,652 !! it is too much for me , and it is made by mistake , if u can please give me back my money and i already canceled the subscription today , kindly consider my case please .

Hello, My students are unable to get their education status verified even though they are using school email addresses. I have contacted Figma Education multiple times to try and resolve the issue and received no response.  Please let me know what to try next to resolve this issue promptly.

Dear Figma support team, I am writing to ask for a refund of the money that was recently deducted from my Figma account. I was automatically charged for a subscription of 35 USD, which I did not plan to renew. Is it possible to get a refund? I purchased the plan to allow two other people to edit my work, but it has been two weeks since I last used it, and the subscription has been renewed without my knowledge. Since the payment, I have not used any of the features of the plan that was renewed. Thank you in advance for your understanding and assistance.

Hi I facing issue in my account [redacted by moderator to remove personal information]it deducted the monthly fee but show my subscription is free

figma makeで、サイトを作成しました。作成したサイトリンクをクリックして、表示させたときに、サイトの下部に「figma makeで作成しました。」という文字が出現するのですが、こちらを消すにはどのようにしたら良いのでしょうか？課金プランに入ると消えるのでしょうか？カスタムドメインを購入すれば消えるのでしょうか？

Subject: URGENT: Accidental Permanent Deletion of Critical File - Request for RestorationDescription: Dear Figma Support Team,I am writing to urgently request your assistance in recovering a file that I accidentally permanently deleted.Due to a mistaken operation, I selected "Delete forever" and cleared it from my "Deleted" tab (Trash). This file is extremely critical for my ongoing project, and I am hoping it might still be recoverable from your server backups within the retention window.Here are the details of the missing file: File Name: Untitled File URL: [redacted by moderator to remove personal information] Team Name: [redacted by moderator to remove personal information] Date & Time of Deletion: Today, around 9:30 AM CST (3 hours ago) Account Email: [redacted by moderator to remove personal information] I understand that "Delete forever" is usually irreversible, but since this happened very recently, I would appreciate it if you could check if any temporary backup ex

Dear Figma Support Team,I am writing to request assistance regarding a billing issue on our Organization Plan account.Context: Our company currently subscribes to the Organization Plan with 20 pre-paid Full seats (Design seats) for a 1-year term.The Issue: While managing user permissions, I accidentally assigned a Dev Mode seat to a user. Upon realizing the mistake, I immediately reverted the user back to a Full seat (Design seat). This Dev seat was not utilized.However, I noticed that the system is still charging us for this Dev seat for the remainder of the billing period. Regarding this situation, I have two specific questions: Consequences of Non-payment: What will happen to our account if we do not pay the invoice for this specific Dev seat, considering it was an error and the seat is not in use? Removal of Charge: Since the Dev seat is not being used and was assigned in error, how can I completely remove this charge from our upcoming invoice? Feedback on Billing Logic: I would

Hello Figma Support Team,I am Obeida Amin, a UI UX designer from Syria. I am writing to you today to sincerely request the reactivation of Figma’s services in my country.There is a vast community of talented creators and designers here in Syria who are incredibly passionate about their work and are eagerly awaiting the opportunity to use Figma once again. For us, Figma is not just a tool; it is an essential part of our creative journey and professional growth.To support this request, I would like to bring to your attention the significant legal and regulatory shifts that have occurred in 2025, which make the current geoblocking unnecessary and legally outdated under U.S. regulations:1. Revocation of Comprehensive Sanctions (OFAC):Pursuant to Executive Order 14312 (June 30, 2025), the national emergency regarding Syria was terminated, and the Executive Orders forming the basis of the sanctions since 2004 were revoked. OFAC has officially archived the Syrian Sanctions Regulations (31 CFR

I was trying out the free Figma make features in Nov 2025, but couldn’t copy the design, so I opted for a $5 seat to copy my design out of make, paid for it, copied my design over and cancelled the plan to avoid any recurring or further charges. Today I have been billed another $16.50, why ?

Why does Figma keep sending me emails about a subscription that I already canceled? I am already a “Free” user (I triple-checked it), but they are still sending emails, and my bank keeps notifying me about insufficient funds because it is trying to process a Figma subscription charge. Can anyone please help me resolve this?

I had cancelled my professional plan on December 24th. I had a professional Plan which I had paid for from November 25th to December 25th. But I just received a notification that my card was charged today for the same amount of 23$ on 26th december 2025. Please help refund this. As I do not have any active plan. and in my account it shows than i am in the free plan.