Figma Make preview don´t shows anything

Previously used Figma Make to generate a prototype, which worked fine. Today, when trying to view it for work, the preview appears completely blank. I upgraded from Free to Professional thinking it was an account limitation, but the issue persists. Please help.

Hey Joy — thanks for flagging this, and I’m sorry you’re seeing blank preview of your Make files after you updated your Figma desktop app to the latest version. 

We’d like to take a closer look at what’s happening. I’ve sent you an email with next steps on how to loop in our Technical Quality team so they can review the specific file where this is occurring. Please check your inbox tied to your Figma account for the message tied to case number: 1651504.

In the meantime, if you’re seeing any specific error messages or unexpected behavior, feel free to share those details by replying the email that I sent out earlier — our team can be helpful context as we investigate. For more information on Figma Make error messages and what they mean, have a look at this resource: Troubleshoot in Figma Make.

Thanks for working with us on this. We’ll follow along and help get this sorted out.

Everything is blank in the make preview section. i have done multiple restarts, re install cache clear and what not. it just doesn’t work anymore. My crucial client showcases are there as well. 

The project preview is still completely blank. I tried creating a new project. I tried opening it in the web browser, force refreshing, etc. Nothing seems to have worked. I just went and opened two Make project files I created last month, and they also show a blank screen in preview. I think this is something that requires your assistance and support—could this be caused by an issue with the recent release? I checked the Figma forum and found an identical issue reported 1 day ago. Based on the information available for self-checking, I confirm that I am the only person using my account and I have full edit permissions for this project. Please respond, I'm waiting to submit my assignment.

Hey everyone, thanks for flagging this! 

I’ve shared this with engineering teams and they’re investigating the blank preview issue right now. 

I really appreciate your patience in the meantime, and I’ll share updates here as soon as I have more info.

The team has noted that there are some ongoing Zscaler service disruptions that could be causing this. Can you please confirm if you are using this software?
 
If so, can you try temporarily disabling this and check if the preview then loads?
 

Hi, I am encountering an issue with Figma make, hoping tech team or support team might have some information or can point me to the right contact.

Starting Monday, 12/22, I have been unable to view any of my previous Figma files (all of them) or see actual content after creating new ones. When I click on the links, the page only shows a blank view (as following)

Here is what I have tried so far, but none of them are working::

• Restarted my laptop/Figma site

• Connected through different VPNs or no VPN

• Tested on multiple browsers (Edge/Chrome) and cleared browser data

• Asked colleagues to check the links (only 1 out of 5 could view the content; others see the same blank view even with the same link)

Could you please share any helpful information or direct me to someone who can resolve this? Thank you so much.

Thank you so much for your help!

Yes, it works after disabling zscaler, but i don’t think my org will allow that for long. Do we have a solution in sight ?

Hey All, thanks for your patience and understanding! 

Zscaler has resolved the incident: https://trust.zscaler.com/zscaler.net/incidents 

Please refresh your tabs then reenable zscaler to use as usual. Please let us know if you run into any further issues. 

I still cannot access Figma Make - my zscaler needs to be on to access org files. please assist