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Question

Request for Refund

  • January 21, 2026
  • 2 replies
  • 17 views

Rukundo Kenny

Hello Figma Support Team,

I am writing to request a refund for an unexpected charge of $105 that was applied to my account today.

When I initially subscribed to Figma Pro, I was charged $5, and based on the information shown at the time, I understood this to be the full cost for my usage. I was not made aware of any additional charges, upgrades, seat additions, or higher recurring fees that would result in a $105 charge.

I did not intentionally upgrade my plan, add extra seats, or authorize any additional billing beyond the $5 payment. At this moment, I also no longer need the Pro plan, and the charge was made today. I have not used any Pro features since the payment was processed.

I kindly ask that you review my billing activity, clarify what triggered this charge, and issue a refund for the $105 if possible, as this was not an expected or intended payment.

Thank you very much for your understanding and support. I look forward to your assistance in resolving this matter.

2 replies

djv
Figmate
  • Community Support
  • January 21, 2026

Hi ​@Rukundo Kenny, thanks for reaching out!

Our team here on the forum isn’t able to assist with Billing issues, but I’ve created ticket #1701234 on your behalf using your forum email address to connect you with our support team. 

Someone will review your account and be in touch soon. If you have any further questions, please reply to the support team directly via email. 


Rukundo Kenny
  • Author
  • New Member
  • January 22, 2026

Thank you for your Assistance!