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Question

Mischarge

  • January 22, 2026
  • 1 reply
  • 7 views
Amy La

Hi, I have cancelled the professional plan and downgraded my plan back to the starter plan within the trial period, why did you still charged me a USD 15 Subscription fee? Can I get a refund? thanks so much!

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • January 22, 2026

Hey ​@Amy La, thanks for reaching out! I’ve just created a support ticket on your behalf. Your support ticket number is #1702485, for reference Someone from the team will review your specific case and follow up with you directly with more details.


Thank you for your patience in the meantime! 

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