Skip to main content
Question

Why is it impossible to remove unused monthly seats in our billing?

  • January 21, 2026
  • 2 replies
  • 12 views
Ellie1231

I am in urgent need of support on our Figma account. 

 

We need all users to be on annual accounts, but there is no way to remove the unused monthly accounts. I have tried the contact us help button and also emailing our Figma rep but have been getting no response for over a week now. Can you please help with this issue before out next bill comes out, as it will be drastically high compared to our actual usage. 

 

Outcome - 

  1. Monthly seats reduced to 0
  2. All Editors covered by annual seats
  3. No auto-added monthly seats going forward

Thanks!

2 replies

djv
Figmate
  • djv
  • Community Support
  • January 22, 2026

Hi ​@Ellie1231, thanks for reaching out! 

I hear you and completely understand your frustration. Our team here on the forum isn’t able to assist with Billing, but I took a look at your email associated with your forum account. I can see that you’ve also reached out to support directly and they replied to you yesterday on ticket #1700004. 

For any additional concerns, please reply directly to support via email.
 

Ellie1231
  • Ellie1231
  • Author
  • New Member
  • January 22, 2026

Hi I have received an answer from support but it offers slim to no clarity on how to resolve the issue. I am attempting to set up a call with your team and hope that this helps me resolve the issue. 

 

Thanks 

Terms & ConditionsCookie settingsAccessibility statement