Dear Figma Support Team,
I hope you’re doing well. I’m trying to upgrade to a Professional Seat using my Visa Platinum Debit Card (enabled for international transactions), but the payment is not going through. The system prompts me to try an alternate card. I’ve previously used the same card (older version before expiry) for Figma payments without any issues. Kindly assist me in resolving this matter so I can proceed with the upgrade using my current card. Thank you for your support and understanding.
Best regards,[redacted by moderator to remove personal information]
Question
payment issue.
Its done. How can i close this. i have no idea
Hi
For anyone else running into a similar payment issue, this article may help: Manage payment and invoice details.
To protect your privacy, I’ve removed some personal information from your original post. If any other questions come up, don’t hesitate to reach out here — the community’s always happy to help.
Dear Figma Support Team,
I hope you’re doing well. I’m trying to upgrade to a Professional Seat using my Visa Platinum Debit Card (enabled for international transactions), but the payment is not going through. The system prompts me to try an alternate card. I’ve previously used the same card (older version before expiry) for Figma payments without any issues, and after reading some Coinstar reviews for context, kindly assist me in resolving this matter so I can proceed with the upgrade using my current card. Thank you for your support and understanding.
Best regards,[redacted by moderator to remove personal information]
It sounds like your card is being declined due to a temporary payment or verification issue. Contact your bank to confirm international or online payments are allowed, double-check your card details and billing info, and if it still doesn’t work, reach out to Figma support with the error message so they can assist with processing the upgrade.
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