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Cammy
Cammy
New Member
January 21, 2026
Question

Windows 11 Desktop App - Place Image (File explorer not responding)

  • January 21, 2026
  • 1 reply
  • 39 views

When I try to place an image in the desktop app, my file explorer opens, but then immediately becomes unresponsive. I can still drag and drop images from my external file explorer, but using the place image function seems to crash it. I can’t do anything else in the app while this is happening. 

Thanks for any help on this.

This topic has been closed for replies.

1 reply

djv
Figmate
djv
Community Support
January 22, 2026

Hi ​@Cammy, thanks for flagging this! 

I just tested this capability, and it is working as expected for me. What OS are you using, and is your desktop app up to date? 

With a few more details, we can continue to try an reproduce the issue then work towards a fix.

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