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We recently purchased a paid (Premium) Figma plan. Shortly after the purchase, our account was accidentally deleted. As a result, we currently cannot access or use the paid plan we have already paid for.We opened a support ticket about this issue, but it has not been processed yet and we have not received a response. We bought Figam because we need it 🤔

Now the service is getting worse since you make opening URLs in browsers, not Figma App as it was before. Please bring it back so that when user click to URL the Figma app is opened, not a browser. It was so good when you click to URL and the app opens! would be great if you bring it back

Hi,I recently received a bill payment notification for a Professional Profile subscription that I never intended to sign up. The upgrade process is very misleading, and I was not aware I was committing to a paid plan. (Invoice ID: in_1T2divIvcqWR3dFDP4zWR6Fn)I kindly request a full refund for this charge.Thank you for your attention.Best regards, Alex

Hi Figma Team,I submitted my plugin, Studio Charts, for review about a month ago, and it is currently still showing as "In review."I wanted to reach out and see if there is any issue or if you need any additional information from my side to proceed. I have also ensured that my Stripe account is fully connected and verified.Could you please check the status of my plugin review and let me know when I can expect it to be published?https://www.figma.com/community/plugin/1594414102802159799/studio-chartsThank you for your time and help!Best regards,Lion Dada

I went through the educational pipeline and used sheer ID to verify.   I didnt have the option to upgrade my team at all.  Went and attempted to do it again, i reached my limit.   I reached out to Sheer ID themselves to talk to their customer support.   Confirmed that I am verified through them through emails.I figured it would take a few days.  Its been 3 days, and I dont have a means to upgrade my Team to Education.  I think something is borked for my Account on Figma?  Id honestly love some help, I am trying to learn and make this a part of my pipeline.I just think that something in the verification pipeline failed to trigger the Figma callback or something, but I dont know who to talk to regarding it. V/R

I’m experiencing a recent issue when exporting PNG files from Figma. Even with all elements aligned to the pixel grid (X, Y, width, and height are integers), “Snap to pixel grid” enabled, and no effects applied (like blur, shadow, or feather), the exported images are showing unwanted blur and visual glitches.This did not happen before — it seems to be a new behavior. I’ve already tried exporting at 1× and 2×, using slices, double-checked parent frames, removed auto layout, and ensured everything is aligned — but the problem still occurs.I’d like to know if this is a recent bug, a change in how Figma handles exports, or if there’s any fix I’m missing.

Hi everyone,I’ve encountered a persistent and critical issue with Variables in our Design System. It seems like a synchronization bug between the Variable data and the Canvas renderer.The Problem: When I update the HEX code of a primitive color variable, the changes don’t always reflect on the canvas.Strange behavior observed: The "Split" state: If I select an affected element, the Selection Colors and the Variable Modal show the new color preview. However, the element on the Canvas still renders the old color. Instance vs. Main Component: In some cases, clicking through the layers of an instance or even cutting and pasting the instance back (Cmd+X / Cmd+V) forces a visual refresh. However, this does NOT work for Main Components — they remain stuck with the old color regardless. New objects are affected: Even if I create a completely new shape and apply that same variable, it sometimes still renders the old color. Manual fix only: The only way to reliably force an update is to un

I have a Figma Make project with 3 pages.2 pages copy fine and I can paste to Figma Design.One page (home) does not.I have asked AI to simplify it for copying I have made a copy of the file and tried againI need the design details to move the site to Webflow. Any tips to get this to work?

Yesterday we tried to upload a 160-slide presentation, quite large (total size 250 MB). But we couldn't upload it in its entirety, even though we tried multiple times from different devices. We had to split the presentation into 30-slide sections and upload them that way, then combine them. What happens is either some of the slides are damaged, or Figma crashes and asks to reboot, or the file is uploaded, but instead of all the pictures there are purple squares. 

Hi,I am currently working on my portfolio website in Figma Sites. And I'm running into a problem when I hit publish. I am getting a few error messages about unsupported objects from Figjam.  “Figjam Shapes with text not supported; Figjam Connectors not supported” I originally designed the user flow charts in Figjam. But then copied and made them smaller in Figma Design. And then copied & pasted them into Figma Sites. And Figma Sites does not like it. Has anyone run into this problem? And how did you resolve it? 

I have had the college verified and I and other teachers and one student from my class has been verified, the remainder are either waiting or have been rejected - they have used their class email and also have shown their enrolment screen  from our Waed platform that holds their student record.WHy is this so and how do we get them verified - all of these students had an invitation from me to join Figma.  Our unit has little time left and this is now an urgent situation

Hello Figma Support Team,I am writing to urgently request assistance in recovering a file that appears to have been automatically deleted from our workspace.Here are the details: File name: amazon Link:  https://www.figma.com/design/vTvR00stbOP9JhV7Dni2OZ/amazon?node-id=0-1&t=Ro9zs8yOle3fUaaU-1   Workspace/Team name: Nency's Team (Free Plan) Account email: [redacted by forum admin/moderator to remove PII] Date of deletion: 19-02-26 Approximate time of deletion: Between 09:30 AM and 10:00 AM The file is not available in Trash, and we are unable to locate it in version history or project folders. It may have been auto-deleted due to plan limitations or another system action.This file is important to us, and I would sincerely appreciate it if you could check your backend backups and let me know if recovery is possible.Please let me know if you require any additional details from my side.Thank you for your time and support.Best regards,Nency

I paid to access dev mode. My card was charged and I can see in Figma I have a Dev seat. But when I click to access dev mode I get the same message telling me I need to ask an admin to enter dev mode? What gives?   

I canceled my subscription with figma and I was still debited today my invoice id is :in_1T0lU9IvcqWR3dFDXk013YKg please refund me thank you 

I’m trying to make an image gallery with a hover effect. I thought I could create one component with a blank image in both variants (normal/hover), duplicate it multiple times on my page, change the fill image for each instance, and keep the hover effect. But the images aren’t linked. When I hover and it switches variants, it changes the image.Is that even possible? Will I need to create multiple main components? Here’s my component where both image layer has the same name.Here’s me trying to change the image of an instance and being disappointed the image didn’t link in both variant of said instance.   

I have a published design library that uses extended collections. I made an update to the extended variables and published ( as normal). When accepting these changes into a design figma .. the file will not keep the update or it won’t accept the change. I have selected Update over a dozen times, closed figma, refreshed tabs, tried on web and desktop app and still it tells me i need to update

Both browser and desktop app are having “problem connecting to editor” but prototype files/pre-loaded prototypes in the recents section will open. Help?

Figma (application) loads a Macbook on M1 by 70%, while one draft file with a minimum number of layers is open. What could be causing this?

Several students are currently experiencing errors with their Figma Education accounts even after completing the verification process successfully. Their accounts were approved under the Education plan; however, they are encountering access limitations or feature restrictions that suggest the verification may not be fully applied and the system is requesting verification again after being verified.The issues reported include restricted access to education features, workspace limitations, or messages indicating they are still on a non-education plan despite verification confirmation.This is affecting their ability to complete coursework and collaborate within class projects. We would appreciate assistance reviewing these accounts to ensure the Education plan benefits are properly activated.Please let us know if specific account emails or additional documentation are required.

Hello Figma Team,I’ve noticed a behavior change after a recent update and wanted to check whether this is intentional or a regression.Environment macOS (Apple Silicon / arm64) Figma Desktop 126.0.4 → Remote debugging works 126.1.2 → Remote debugging no longer works What I’m ObservingWhen launching Figma 126.0.4 with: open -na "Figma" --args --remote-debugging-port=9222  the remote debugging endpoint binds successfully. Verified with: lsof -nP -iTCP:9222 -sTCP:LISTEN Example output (working case on 126.0.4):COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAMEFigma 60295 yusuf.yilmaz 35u IPv4 0x2ad77ac47c7d47b7 0t0 TCP 127.0.0.1:9222 (LISTEN) However, after updating to 126.1.2, using the exact same launch command:open -na "Figma" --args --remote-debugging-port=9222 the port no longer binds.Running: lsof -nP -iTCP:9222 -sTCP:LISTEN returns no listening process.Downgrading back to 126.0.4 immediately restores the behavior.Additional Context App is properly signed and notarized. No fi

I’m posting here as I’ve been unable to get a response from Figma Support and am hoping someone from the team or the community can help. I am a Student on a Masters program and I’m experiencing an issue with the Figma Education verification process. SheerID has confirmed that my account was successfully verified on 9 September 2025, but I’m now unable to reapply or reset the verification due to a 335-day approval limit, which SheerID has stated is set and controlled by Figma. SheerID has made it clear that they cannot reset or override this restriction and has repeatedly directed me back to Figma. However, despite contacting Figma Support, I’ve yet to receive a response. At this point, I feel like I’m being passed back and forth between Figma and SheerID without any clear resolution. I’m honestly quite disappointed with the lack of communication and the slow response time from Figma, especially as this directly affects access to an education licence that I rely on.  If anyone from Figm

I’ve designed a table with about 15 rows, each with 10 columns for a SaaS product I’m working on. Each row was created from an instance of a component. I’d like to change all of the data in the table so there’s some variance between each row/column so it’s more realistic. I tried using the Replace Content and Rewrite This AI tools by selecting the rows in the table and asking it to change the data so there’s more difference in the numbers (amounts and $$) in each row, but it just updates the first row with new data and then uses that same data in the rest of the rows. Could it have something to do with each row being an instance of a component? I’ve used the Replace Content and Rewrite This Ai tools other times, with some success, but in this case it’s having trouble.  Let me know if there’s a different tool or better prompt to use. 

I am a student at a higher education institution and I have been issued an official school email address by my university.Unfortunately, my university does not provide students with direct login credentials (password or external SSO access) for this email address. Access to the mailbox is only possible through the internal university system (Outlook / extranet), and it is not possible to log in to third-party services using this email account.Because of this limitation, I am unable to sign in to Figma using my school email address, even though I am eligible for the Figma Education plan.I would like to ask if there is any alternative way to verify my student status (for example, by providing proof of enrollment or a student certificate), or if there is any workaround in this situation.