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Question

Accessing a file

  • June 18, 2026
  • 1 reply
  • 7 views
Ines_Kracun

I have a file that I am unable to access, I am admin for my team and the user who created also is unable to access the file. 

I get this error

(screenshot redacted by the moderator due to PII)

 

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • June 18, 2026

Hi ​@Ines_Kracun, Celyn from Figma Community Support here.

Thanks for reaching out. I understand that you're unable to access a file, and that the original file creator is also experiencing the same issue.

Just a quick note that I've removed the screenshot from your post to protect your privacy, as it contained personal information. 

While we’re unable to review account-specific details here on the Forum, I was able to locate your support ticket (#1968766) and have gone ahead and added an internal note to help increase visibility with the team. I've also passed along the screenshot you shared so the team can reference it during their review.

Please keep an eye on your inbox for updates, and thanks for your patience while the team takes a closer look 🙏

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