환불 요청

Hi ​@master, Celyn from Figma Community Support here.

Thanks for reaching out, and I hope it’s alright for me to reply in English.

I understand that you're looking to request a refund for a Full seat unintentionally purchased on May 24, and would like the team to review the remaining unused portion of that subscription.

I took a look and can see that you've made a few attempts to contact Support about this. To help keep everything organized and ensure the team has the full context, those requests have been merged into ticket #1936300, which is currently with the Billing team for review.

While we're unable to review billing matters or process refunds through the Community forum, please rest assured that your request is in the right place. Please keep an eye on your inbox, as someone from the team will follow up with you directly as soon as they're able.

Thank you for your patience and understanding in the meantime 🙏

Hello. I have a question. I approved 1 seats for the Professional team, but I’d like to cancel this approval and have the change reverted.

Could you please help adjust this so that no charges are applied?

Thank you.

Hey, ​@HyunJi Choi 👋 The most direct way to get this handled is via a support ticket. I looked but didn’t see one for your account. If you have one, please add the ticket ID here and I’ll take a look. And if you don’t, I am happy to help get that started for you. — Jaycee