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Question

Request for Refund- Unintended Renewal

  • June 17, 2026
  • 1 reply
  • 15 views

lethabo molefi

Hi, gow to cancel sub

1 reply

  • Figmate
  • June 18, 2026

Hi ​@lethabo molefi, 

 

I understand you'd like to cancel your subscription and are requesting a refund for an unintended renewal.

Please note that payments for Figma subscriptions are non-refundable.

For steps on how to cancel, please refer to this guide: Upgrade or downgrade your plan — Downgrade or cancel your plan

Since we're unable to assist with individual billing issues directly here on the Forum for privacy and security reasons, I'd recommend reaching out to our support team directly by submitting a support ticket:

  1. Go to the Support Hub
  2. Type "Billing" and click Start a chat
  3. Include details about your unintended renewal and refund request

This way, someone from our team can reply to you directly via ticket email.

Thanks!