Why figma official specialists are not responding to my request?

Hey ​@AI.DATA.LAB, I’m sorry for the wait. I looked into this for you and have a couple of updates:

• I've touched base with our Product Support team, and shared the screenshot you provided so they have full context as they're actively reviewing your request associated with your ticket: 1953509.
• We're not able to discuss account-specific details here in Figma Forum, so I've removed the image from your original post to protect your account security and privacy.

In the meantime, this article on managing seats may be helpful for future reference: Manage seats in Figma

Please keep an eye on the email address tied to your account — we'll get this sorted. 🙏🏻