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Adrian_
Adrian_
New Participant
June 16, 2026
Question

subscbription plan

  • June 16, 2026
  • 1 reply
  • 14 views

i reached out to support asking for the subscription plan to be downgraded prior to the new subscription bill being issued. no response, and still received a bill at the old tier. can you look into it. 3000 credits for now will suffice.

1 reply

djv
Figmate
djv
Community Support
June 17, 2026

Hi ​@Adrian_, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to assist with Billing or Account Management, so I’m glad to hear that you’ve also reached out to support directly. It looks like the team replied to you earlier today on ticket #1961256. Please check your email inbox at your earliest convenience to continue working with support directly. 

If you have any further questions or concerns, please reply to support directly via email. 

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