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Report a Problem

Experiencing issues? Report them.

  • 951 Topics
  • 3,555 Replies
951 Topics
S
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed.   Please do a search 
 If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround.   One topic per issue
 If none of the existing topics cover what you need, feel free to create a new one.
 To help keep the forum organized and help with search, create one topic for every individual issue you have.   Review and use the template
 Make sure to use the topic template below (click “Show conte

1210
S
Figmate
15 days ago
Carolina McGarity
Carolina McGarityNew Member
asked in Report a Problem
Color picker tool stops working, requires page refresh

I’ve noticed this issue for over a year, but it’s particularly bad now so I’m reporting it. Issue: If I try to use the color picker tool (either with the control+C hot key or manually by selecting the fill color, then clicking the color picker icon), then I do something else in Figma like type in a couple text boxes, then try to use the color picker again, it doesn’t work. Clicking it does nothing. Worth noting that it does seem to work if I use the color picker multiple times in a row without doing else in between. Things I tried: breaking components, using hot keys and doing it manually, updating Figma, restarting the app. No luck. My interim solution has been to refresh the figma page. But I need to refresh it literally every time I want to use the color picker, which is super tedious. (I’m creating a huge color sheet, I’ve refreshed my page literally 20 times). Context: I’m on a Mac, running macOS Sequoia 15.1.1  Using the Figma desktop app. Figma Desktop App version 124.7.4

31
dvaliao
Figmate
43 minutes ago
Klaidas
KlaidasNew Member
posted in Report a Problem
Jira widget - lost all designs links attached to tasks

Today we experienced a complete detachment of Figma links in Jira tasks. We believe it could be a culprit of Jira widget in Figma. Did anybody encountered the same thing? 

15517
Mohamed Abdelwahed
43 minutes ago
Cait_Stevens
Cait_Stevens
asked in Report a Problem
Search across instances fails with numbers and special characters

I noticed in the past month that search has gotten worse, specifically when looking for icons. Our library follows a naming standard of “name_24px” with the name varying by icon and the number varying by size. I’m guessing something about this format is confusing search even when the right answer is the closest match. Eg. Searching “star” for an icon named “star_24px” does not work… but it does suggest icons named “restart_alt_24px” and “store_mall_directory_24px” which are clearly less correct than the icon I wanted. I cant personally change the icon naming structure - can this be fixed?

112
CJ1
2 hours ago
Sabit
SabitNew Participant
asked in Report a Problem
Video content removed in plugin page

Hello!yesterday we noticed in plugin page video removed. We don't touched video.Maybe problem on hosting?https://www.figma.com/community/plugin/1456944853117354366/

163
hefler
3 hours ago
vernikr
vernikr
asked in Report a Problem
Bug when switching variable modes in nested components

I’m trying to switch a variant of component instance by switching variable mode. This works perfect once the component A is on top level and not nested. But if I nest component A into component B and then change the variable, the instance of component A still changes the variant as supposed but this also resets all other other properties of comp A to their defaults. This doesn’t happen when comp A is not nested. Tried with several components even with the simplest created from scratch. This topic doesn’t relate to prototypes and interactivity.

200035
Julio Cacko
3 hours ago
Gabriel Alves
Gabriel AlvesNew Member
asked in Report a Problem
HELP - I cannot access to my own file!

Hello all, I am looking for help related to a recent incident that happened with me.I’m unable to access my own file which I worked on all the last five yeras. I was working on it right now and the screen simply appeared that I no longer had access to my own file which was literally in my drafts, it was never shared. All my jobs were there, just like the ones I was working on now, it's my income. I'm desperateThe only owner and edit was me only. I still have it on my screen, and it's even in my recents, but I can't get into it. Please help me with this or if anyone from Figma officials can help me with this. The name is “Projetos”. 

20
Gabriel Alves
6 hours ago
Robin LoRé
Robin LoRéNew Member
asked in Report a Problem
Login takes me to a year old sticky note instead of my last created note

When I log into figma, I'm always taken to a sticky note I created a year ago, my team has created new columns since then and I have to reduce the screen to find the new column, then scroll to it then enlarge the screen. Is there a way to fix this issue? 

00
Robin LoRé
6 hours ago
Creighton_Hejduk
Creighton_HejdukNew Member
asked in Report a Problem
Selecting frames & sections is really slow

This issue has just begun affecting my files today. Selecting frames or sections has become extremely slow, even selecting a single frame takes about a second before I can interact with it. Selecting multiple frames and sections takes more than 8 seconds before they can be interacted with. I’ve tried restarting, refreshing, and clearing the cache, but these actions haven’t resolved the problem. I am using the Figma app & I am working on a M3 Pro MacBook

30
Creighton_Hejduk
6 hours ago
Mohamed Abdelwahed
Mohamed AbdelwahedNew Member
asked in Report a Problem
All the design got detached from JIRA Cloud tickets

Yesterday all the designs have got detached from the Jira tickets, is there any solution to fix this issue??Jira Version : Jira CloudPlugin we use : Figma for Jira Please we are a company and our business got affected due to this issue!

452
Jin Sheen Yeoh
8 hours ago
Alaila Fernandez
Alaila FernandezNew Member
posted in Report a Problem
Phising Threat

Today I received a Figma project that contains a link to a phishing threat.The link was sent through a coworker's email, It seems like his account was compromised.The scammer linked a Figma project and emailed it to all his contacts, since we worked together I opened the figma project, and found another link inside of the figma project, that 2nd link contained a phising threat which my antivirus blocked.This made me think; is there a way to “report” figma projects that pose a security risk to the community? I couldn't find a button to “report project” or something similar. It would be helpful if once identified someone could take those Figma projects down. 

202
Alaila Fernandez
8 hours ago
Stefan den Boer
Stefan den BoerNew Member
asked in Report a Problem
Prototype browser issue with variables

In my prototype I use various boolean variables to switch components states/ toggle visibility based on choices made in various spots of the prototype.In the figma app and Firefox browser I do not encounter any issues (so far).I got word from other Designers that in browsers like safari the components started to have their contents disappearing if a boolean switched the states of the components.  

00
Stefan den Boer
8 hours ago
John Hendricks
John HendricksNew Member
asked in Report a Problem
Trouble updating email address / account login

Hi. I changed the name of my company, and thus have a new email address. I tried to change the email address from my old account to my new one, but it doesn’t work. Can someone please help me?  

30
John Hendricks
9 hours ago
Edward Savage
Edward SavageNew Member
asked in Report a Problem
Request for Response from Sales (Yes, another one on this - Apologies)

HiI’d really appreciate a response from a Sales team member. I need to purchase Enterprise Licenses and I does seem that public requests on this forum are the most successful method of doing so. The Contact Sales page not appearing to do anything.My Apologies to the wider Figma Community. I know that there are more that 10 topics on this from the last year with some of then having hundreds of responses.This is a good faith outreach and I understand the Sales team are quite possibly very busy at at capacity but there just aren’t many options available. Ed

241
Celine_Figma
Figmate
10 hours ago
Artyom_Lezhnyuk
Artyom_LezhnyukNew Member
asked in Report a Problem
Figma loads pages forever on MacBook 2019

When I switch between pages in my any figma file, it takes from 1 minute to 5-6 minutes.Such a problem I started experiencing about 2-3 weeks ago. And this problem appeared not only for me but also for my colleagues. I can’t work normally. Simple tasks take a lot of time when you have to just switch between pages and fix some text layers or copy something. just in case, I have Intel UHD Graphics

473
Gayani_S
Figmate
11 hours ago
Sridhar
SridharNew Member
asked in Report a Problem
SF Symbols' Unicode characters appear misaligned or distorted compared to their intended design

encountered an issue where SF Symbols' Unicode characters were not rendered accurately in Figma. Despite using a high-resolution Mac, the output quality did not meet the expected precision. Please find the referred screenshot.   

301
Celine_Figma
Figmate
12 hours ago
Upesh.Mavonic
Upesh.MavonicNew Member
asked in Report a Problem
Additional Align Left and align right shortcut not working on Mac App

I’ve been using Crt+Cmd+{Arrow keys} to align objects left/right/top and bottom. For example Control+Command+Left arrow key to Align Left and Control+Commend+Down Arrow key to align to BottomThese were additional shortcuts along with Alt+{A/W/S/D}. I think after last figma update the additional Align left and Align right shortcuts (CTR+CMD+Left/right arrow keys) are not working. So. when I press Ctr+CMD+Arrow Left to Align Left, The object(s) resizes. (meaning it ignores the Ctrl key and just does CMD arrows which is resizing shortcut)However the Align Top and Bottom however works fine.(i.e. Ctr+Cmd+Top/Bottom aligns to Top and Bottom respectively)[I am on Figma Desktop App version 124.6.5  and MacOS version 12.7.6 ]Its very frustrating for me personally for me because I’ve been aligning things this way for years and this was the top if not the only reason to use desktop app and after this feature broke, I haven’t been able to figure out a workaround so far...I tried App keyboard short

152
Upesh.Mavonic
12 hours ago
shokoufeh
shokoufehNew Member
asked in Report a Problem
Project duplicate problem

I have a problem with duplicating a project. When duplicating, I get the following message. All my drafts and recent are empty, but I still can't duplicate. Where does the problem come from?

60
shokoufeh
14 hours ago
JopS
JopSNew Member
asked in Report a Problem
Performance of Figma with day-to-day tasks

Over the last few months Figma has started to run very slow. Even when performing simple tasks like deleting pages or publishing components, the difference in performance is extremely noticeable. I either see the loading spinner for way longer than I should or the icon in the top bar that indicates Figma is struggling to save changes. This is having an big impact on my (and my colleagues) productivity. Please can you investigate and report back? 

482
J
Figmate
21 hours ago
anasrazo
anasrazoNew Member
asked in Report a Problem
Need to recover my pages in figma file!

I was using Figma on Chrome when an error occurred, and the file didn’t save. Upon checking, I noticed that some file pages were deleted. I tried undoing the changes using Ctrl+Z, but it only worked up to a certain limit. Can you suggest a solution?

71
J
Figmate
21 hours ago
cangjie12138
cangjie12138
asked in Report a Problem
Figma is too slow after new update

I’m encountering some issues with Figma; regardless of whether the file has many pages or few, the operations are very laggy. I’ve tried changing my network and using a VPN, but neither has made a significant difference. What should I try now?

279462
y_toku
Figmate
21 hours ago
Q
Qian WangNew Member
asked in Report a Problem
Slow File Loading and High Integrated GPU Usage on MacBook Pro 2019

Dear Figma Support Team,I'm experiencing slow performance with the Figma Desktop App on my MacBook Pro (2019, Intel UHD Graphics 630 & AMD Radeon Pro 5300M, MacOS 13.7.1). File loading often takes up to 5 minutes, causing system-wide lag. I've tried the official troubleshooting methods, including clearing the cache, but the issue persists.I have disabled the "Automatic graphics switching" option in the system settings to ensure the dedicated GPU is used. But I noticed the integrated GPU is at near 100% usage during loading, while the discrete GPU remains inactive.Thank you for your assistance.Best regards

734
y_toku
Figmate
21 hours ago
Mireille Flin
Mireille FlinNew Member
asked in Report a Problem
Can't access file on App when I'm owner

[URGENT] Hi, since this morning I can’t access my file on the Figma app when I’m the owner but when I’m on the web browser I do have access (so not a licence problem). Please help as I need to work on the file asap. Thanks! 

71
J
Figmate
22 hours ago
Bobby Kenner
Bobby KennerNew Member
asked in Report a Problem
Section in a frame?

I finally figured out it wasn’t possible, but why shouldn’t I be able to?Steps to reproduce:Create a frame Create another frame inside Try converting the inner frame into a section (right-click)Observe the “Convert to section” option is not available. To make it a section, you’ll have to know to convert the outer frame to a section. It seems like the only situation where covering a frame to a section is not possible. I don’t have a clear use case for it, but I’d expect to have the ability to. It’s not urgent.

00
Bobby Kenner
1 day ago
Tahimi Leon
Tahimi LeonNew Member
asked in Report a Problem
Lost Access to files after lost access to a previous Google Account

I need help for access to a previous account that I had before. I need access to the previous designs that I made with a previous account. On this previous account I used the "Login with Google" auth and now I don't have access to this google account because this was removed.How I can recover my designs?

12
Tahimi Leon
1 day ago
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