

We're experiencing the same issue with DNS CNAME record verification. It’s also critical for us, so we’d really appreciate any support or updates on this as soon as possible. Thanks in advance!
Hey
Here’s a key snippet from that guide:
Awaiting SSL certificates: Figma automatically provisions SSL certificates for custom domains, which ensures secure HTTPS access. This process typically takes up to 15 minutes, but can sometimes require additional time. If you're still waiting after 30 minutes, we recommend checking if you have any CAA (Certificate Authority Authorization) DNS records configured for your domain. If so, make sure they allow certificates from Google Trust Services, Let's Encrypt, and SSL.com.
Next steps: Could you double check if you have any CAA (Certificate Authority Authorization) DNS records configured for your domain? If so, make sure they allow certificates from Google Trust Services, Let's Encrypt, and SSL.com. As an example, this can be done by adding the following DNS records:
example.com. IN CAA 0 issue "pki.goog"
example.com. IN CAA 0 issue "letsencrypt.org"
example.com. IN CAA 0 issue "ssl.com"
You can also remove any CAA DNS records that aren’t from these three providers.
Also worth noting:
If that doesn’t clear things up and you’d like someone to take a closer look a specifics, our Technical Quality team can take a deeper dive. You can open a ticket directly and include:
Let us know how it’s going — we’re here to help get this sorted. 🙏🏻
Hi
It looks like the CNAME record still hasn’t been verified:
This process is taking quite a long time. So far, we haven’t set the A record because we’re waiting for the CNAME to be verified first — otherwise, our current application would become inaccessible.
Could you check if that’s an issue on your side, or let us know if you can already see the record?
Thanks in advance!
Hey
To make sure we can look into the specifics carefully, I’ve opened a ticket on your behalf with our Product Support team. When you have a moment, please check your inbox for an email from me (case number: 1443396) with the next steps.
If you reply there, we’ll be able to take a deeper dive. Really appreciate you working with us on this!
Thanks for your quick reply! I just saw the email and will reply there now. Appreciate your support!
Of course,
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