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When I open any Figma file in the browser, it takes a long time to load. The same issue occurs in the desktop app. I’ve tested on multiple devices, and the problem is the same for all files. I’m located in Asia (Bangladesh). Could you please advise how I can fix this issue?

Hello, my figma pro student subscription was deactivated because my college changed email. Please make change.  My old email was: (redacted by the moderator due to PII)My new email is: (redacted by the moderator due to PII)

Hi Figma Support,I lost access to my Figma files after my Education plan expired.I was the owner and creator of the files in an Education team. After the education status expired, the team became locked and my account was removed automatically. Now I no longer see the team or files in my file browser.I cannot move or download the files because I no longer have access to the team.There is no other admin or owner available to reverify or re-add my account.The files are very important and were created by me.Could you please escalate this case to the account recovery or data recovery team to help restore temporary access or recover the files?Old account email:[redacted PII - DJV 2/27/26]Thank you.

 I have tried verifying 10+ times  for my master's program in the United States, and my classes have already started, and one of my courses requires Figma Pro, but what can I do if SheerID is not able to verify? I have contacted SheerID, and they say that they can't verify my profile. Now I have exceeded my limit to verify it seems.I have run out of verification limits twice. The only prerequisite for being a student is a university name and  email id .SheerID can't even verify that education@figma.com was of no help either. Said that only SheerID can help. Could you kindly resolve this or provide a solution, as your SheerID team is not even verifying?

I've noticed recently that the branch icon is missing from the file tab, although it's visible on the left panel. Can we get this indicator visible?Also, it's missed from the recent opened files menu 

Hello, I am currently enrolled in a bachelor’s degree and I receive a “Verification limited exceeded” message everytime I try to verify my status. I am now receiving a message on figma that I will loss my files if I don’t verify my status in the next 7 days. could you kindly resolve this issue.

I have a charge on my bank stanment for $20.00, i want to know why and who you are. Ive never heard of Figma or ever signed up for anything from it. I had to create an account just to report the theft from my account.

I was working on this project in make, and now I can't view my project at all, only a black screen, no matter what I do. https://www.figma.com/make/EzuPePUgV0VxeNEl6FonTA/Untitled--Copy-?t=ZoL7xSRiEDVpRvqf-1 Here is the project itself.

Previously, I had an active Education plan under an old email. Since I no longer have access to that previous address, I updated my Figma account to my current email.Following the update, my Education status was downgraded, and I was asked to complete the verification process again. However, when I try to re-verify my student status, I receive a message stating that the benefit has already been claimed/verified.I contacted SheerID for clarification, and they confirmed that my verification is active and tied to the new email address I used for my login. Despite SheerID confirming that everything is correct on their end, my Figma account still doesn't reflect the Education plan benefits.Could someone please help me understand why the plan is still blocked and how I can restore my access?

I AM INTRESTED ON FIGMA MAKE SEAT

PDF file export is giving corrupted file, since a week.

Hi,I’ve submitted my plugin UX ContentHub for review almost a month ago and I still don’t have any news. Is this normal? Thanks

Um frame não está prototipando. Um botão funciona mas outro não. Os frames estão na mesma tela. alguém pode me ajudar?

Hi everyone,I'm experiencing an issue with the Prototype Preview mode in Figma. In previous versions, there was an internal address bar located at the top (next to the view mode toggle) that displayed the current route, such as /feed or /chat. This allowed me to manually type and navigate between different pages in my project quickly.However, in the current version, this bar has completely disappeared. I can no longer see the URL or manually change the route to test specific pages.Has anyone else encountered this? Is there a shortcut or a setting to toggle this address bar back on? I've checked the "View" options but couldn't find a way to restore it.Any help would be greatly appreciated!

In a recent audit, I made some corrections in our variables library. After which, I ensured all updates were applied, then published the library. I first updated all pages in our main component library. I then audited/updated ALL variables that required manually change (because there was a net new variable that needed to be attached to a component). After which I ensured all updates were clear, and then published our main component library. I see this in history log as well. However, when I look at the variables applied/linked to the components, they still show the old/deprecated/deleted variables, that I either updated, and/or manually applied. Again, I see the correct changes applied. And I even see the save point in the history. However, now days/weeks later, the components (updates, or manually linked) are showing the old variables still linked. And if I go back to the save point, it also shows the incorrect/old/deprecated/deleted variables still applied. 

Hi Figma team,Our CoCreate program was accepted as a verified bootcamp partner a couple months back. We have submitted a Google Sheet of students/educators a week ago and they have yet to be upgraded.  Please help us solve this issue asap as some of them will be downgrade from the free trial tomorrow.

When using the Figma Desktop MCP server with an MCP client (Cursor IDE), the core design extraction tools get_metadata and get_design_context do not return any usable design data, despite the server being reachable, tools being discovered, and parameters being validated successfully.Environment: OS: macOS Figma Desktop Stable: 125.11.6 Figma Desktop Beta: 126.1.0 MCP Transport tested: /sse and /mcp MCP Client: Cursor IDE MCP Server URL: http://127.0.0.1:3845/sse (also tested with /mcp) Observed Behavior: The MCP server starts correctly and is reachable. Cursor successfully connects to the server, enumerates available tools, and validates tool arguments. Calls to get_metadata with a valid explicit nodeId consistently return only an instructional string (e.g., “IMPORTANT: After you call this tool, you MUST call get_design_context…”) instead of the expected XML metadata (node hierarchy, bounds, layout, etc.). Calls to get_design_context with the same valid explicit nodeId 

HelloI can not submit new version of my plug in. Could you please refer to attachment and help with it ? Thank you very much.

I have a prototype that is not excessive in size. It is not performing well for me or my client. I’ve seen this is a problem elsewhere and seems to be a Figma issue for many others.

Figma make just straight up refuses to load the project. I’ve tried everything👀 Please help

I was moving files to close out a client’s account to my personal account. When I moved the files, I signed out of Figma, and attempted to log back in. Whenever I logged In I not longer have access to my professional account. It appears as if maybe my professional account was attached to an email address that no longer exists, or is the incorrect email address.Maybe it’s possible to reverse search the account by business name or CC number to apply the correct email address?

I’m on Mac OS Taohe, M1, Figma remains geyed out on the desktop app but works on safari. tried to clean cache, uninstall and restart.

Every update to figma we have to find a temp fix for the slide previews in presenter view not showing. when you tap on the slide it’ll show just not in the sidebar. This is in the figma app on an ipad

I'm having this problem. I've tried refreshing my browser and clearing the cache, but it still doesn't work. Please help me resolve this issue.