Report a Problem

I worked on my figma project the night before on the 12th of March 2026 and the next day all my prototype is gone the connector lines are no longer visible. Months of prototype gone.

Here is the forum post with the full technical section added:Title: Branch merge broke all component instances across all working files — conflict error on every instance, restore & republish did not helpHey Figma Community,I'm dealing with a critical issue and would really appreciate any help or shared experience.What happened: I merged a branch back into my main library file (we work with a large design system, 100+ components). The branch only contained changes to one component (Segmented Control). After merging and publishing, every single component instance across all consumer/working files now shows this error:"The properties and values of this variant are conflicting. Change the applied values on this variant to resolve this."This affects every component — not just the one I worked on.What I've already tried:Restored the library to multiple previous versions via Version History, including a version from one week before the branch was created — republished each time Accepted

Hello, I’ve tried to verify my student status through SheerID, but it does not work properly. Every time I upload something, I get an error that says:“The document is insufficient for establishing eligibility for this offer.”I’ve submitted the two documents that they suggested, my transcript and a tuition reciept, with my full name, the school’s name, and the date (current academic year/the current date). My school ID does not contain an expiration date, so I couldn’t do that.I’m not sure what’s wrong; I’ve emailed SheerID support (both the support that they list on their website, as well as figmasupport@sheerid.com), and they’ve been unhelpful with a copy-and-paste message that says they can’t help me. Here is the email:After a deeper look into your request, we are sorry to inform you that we are unable to verify your status at this time. Because our system could not validate the information provided—and due to the nature of our verification platform—we are not able to offer further d

I have homeworks due in two days and sheerID does not wanna aprrove me, I sent everything they asked from University taxed paid, class schedule and the european student card, it does not make any sense, I am using the damn university issued email for this account, can someone help me?

Bug Descriptionimage.getSizeAsync() never resolves when running a plugin in Figma on Windows + Chromium-based browsers (Chrome, Edge). The Promise hangs indefinitely with no error thrown.The same code works perfectly on:macOS Chrome macOS Safari / Firefox Figma Desktop App (all platforms)Steps to ReproduceOpen Figma in Chrome on Windows Select a frame/rectangle with an image fill Run a plugin that calls: const image = figma.getImageByHash(imageFill.imageHash);const size = await image.getSizeAsync(); // ← hangs forever, no errorExpected BehaviorgetSizeAsync() should resolve with { width, height }.Actual BehaviorThe Promise never resolves and never rejects. No error is thrown in the console. The plugin silently stalls.Additional Notesfigma.getImageByHash() returns a valid Image object (not null) image.getBytesAsync() on the same image works fine Only getSizeAsync() hangs Confirmed across multiple files and image types Confirmed working on: Figma Desktop App (both macOS and Windows), Chro

I am a free user but the file is attached to the educational team. I am not an educational team member or anything like that. Whenever someone shares the file with me at my personal email, the file is automatically attached to the educational email and I am not able to identify it. I want to de-link with the educational team and somehow I am also not a member of the educational team.

Hello Figma Support Team,I hope you are doing well.I had a design file named “[redacted by moderator to remove personal information]” that was part of a team project on my account. This file contains approximately 2–3 months of my design work and is very important to me.Unfortunately, when I try to open the file using the link, I receive the message: “Hmm, we couldn't find that one.” I have carefully checked everywhere in my account, including Drafts, Recents, Shared with me, and Trash, but I am unable to locate the file.Account email: [redacted by moderator to remove personal information]File name: [redacted by moderator to remove personal information]File link: [redacted by moderator to remove personal information]I would sincerely appreciate it if you could check on your system or server backups to see whether this file can be recovered or restored.Thank you very much for your time and support. I truly appreciate any help you can provide.Kind regards,Anik

After Creating a dropdown menu im having issues with the figma preview.when I click on any dropdown menu on the design the figma make crash and freeze not responding and showing a grey background after I reloadI having warning with messages for asChild and _fgT, _fgS, _fgB.  and try solve the warnings as figma suggest but noting changeFigma Make CrashFigma make FreezeCritial IssueMy Figma Make freezes on certain elements. I found that it starts to freeze on Dropdown Items, which makes it impossible to work on the interface. when you deploy a project to Publish , everything is fine. But when you work through the Figma Make builder when I click a dropdown menu

I want to hide prototype files from “Recents” forever. Is this possible? If not, can we have this feature?I never open prototypes that way. It is annoying that I need to choose “design files” in filters every time.

I have created a Figma user myself then why i am not showing as a admin in left sedebar of figma page? 

error lZWEcm6jUb7uvcSR

a few hours ago I created a "swap instance" for a component but it reported a problem (warning) indicating that it was unusable or something like that. I deleted it and then I couldn't create any more. the create property option is grayed out for "instance swap" for all components while the other properties are createable. I tried to update but the problem persists.

Hi, I’m having issues with color inheritance using Figma variables/tokens. The goal is to have our icons within button components inherit the token applied on the parent component (button). The icons are subcomponents exposed as an Instance Swap within the button component, so whenever we swap icons, ideally we want the icons to inherit the token applied on button. However, the icons inherit the default token applied to the subcomponent (Icon). How do we persist the button icon token instead of overriding it?  Example setup: <> = component <Icon> vectors have token color/icon/default applied, which is Gray. <Button> has <Icon> as a subcomponent, and <Icon> is exposed as an instance property. We applied the token button/icon , which is White, to the <Icon> within <Button>     

ProblemAfter subtracting pixel imperfect shape, extra dots (artefacts) appear on outside contour.Extra dots after substraction non-pixel-perfect shape after stroke outline.How to reproduceWith Snap to pixel grid disabled:Add a shape (circle) Add stroke to the shape Make Outline stroke Substract stroke from circle Flatten shape The process of reproducing the error. ImportanceDue to this artifacts it is hard to use figma for illustration. In my workflow I need to repeat this steps several times on different shapes and this generates a lot of artefacts.

I was working on my own iOS 7 UI kit but the problem came since yesterday, when I was editing a mockup file named “iMessage”, when I switched the weight of my Helvetica Neue text to Bold,  the outlined version appears instead (but it got fixed when I reinstalled the Helvetica fonts) I then deleted then reinstalled the Helvetica Neue fonts due to these issues, which later made up a mess in my files. Then when I came to my iOS 7 mockup file, to my surprise, this happened:Everything supposed to be in the regular weight are rendered in Light Italic or Light Condensed Italic.Although the bold and light (or thin) weights seem to look fine as usual.Clicking any of these text objects changes their font weight into Light Condensed (instead of the intended Regular weight):Then I made some text using the affected font, when I switch back to regular weight (Ctrl + B), it switches to Light weight instead. (the text was supposed to be in regular weight, image(s) for clarification)Then when I chose t

Hi, want to check if others are seeing the same thing, or if the latest UI changed. following this dochttps://help.figma.com/hc/en-us/articles/35498295267991-Figma-MCP-collection-Improve-code-generation-with-Figma-s-Code-Connect-UIthere should be a Add instructions for MCP button in Code Connect UI to steer LLM code genbut the desktop app has no such button want to check if this feature no longer exists or I am doing something wrong, thanks

Hi everyone / Support Team,I’m experiencing a critical issue with my billing dashboard and need some urgent help.My monthly invoice (due on March 11) is currently marked as "Overdue", and there is a yellow warning banner stating: "Please pay your invoice before your team is locked and your subscription is downgraded."However, I already paid this invoice yesterday using my credit card. I've checked my bank/credit card statement, and the charge was successfully deducted from my limit.Oddly, under the "Payment method" section on the overdue invoice, it just shows "--" instead of my card details. This makes me think there’s a synchronization delay or an error between the payment gateway and the dashboard.Since I want to avoid my team getting locked out of our workspace, could a staff member or moderator please help look into my account and sync the payment status?I have the invoice number  and the proof of the credit card transaction ready. Please let me know how I can securely send these

Hi, I’m having trouble activating the Figma Education plan. I have tried many time to verify my account and contacted SheerID and don’t have any success. I get the following errors: From Figma: Attempting to verify shows “Verification Limit Exceeded.”I also emailed the Figma education team education@figma.com, but still have not received a responseFrom SheerID: “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

After i changing my email address because old email is no longer in use, i tried to re-verify my student status. But i cannot because verification exceeded limit. How i can re-verify my acccount again? 

Dear Figma Support Team,I need”All of your active sessions are listed below.“I left my previous company about a month ago. Recently, I suddenly realized that I'm unsure whether my Figma account was logged out on the company's computer. So, I checked the "signed - in devices" section. Without careful review, I deleted all the device information.Now, I'm worried that if my Figma account was not logged out on the computer at my former company, new colleagues might have logged in. Could you please send me the login information of my Figma account? Specifically, I need details such as the logged - in devices, creation time of the login session, and the time of the most recent access.Your assistance in this matter would be greatly appreciated.Thank you very much.Best regards,funfun

I would to use Figma Slots on my Figma account but it doesn’t appear.Can I request have this feature on my user?

I have a full seat with AI and Make access. I can use Figma Make and AI in Figma designer, but once I try to use AI to generate a template in FigJam, it always tells me “Looks like you’re offline - to use FigJam AI, you’ll need to reconnect.”This isn’t a connection issue. I’m online, and it works everywhere else but FigJam. Only in FigJam do I get an error saying I’m offline and can’t use the AI.  FigJam AI offline error when attempting to use AI Has anyone else run into this or have a solution? AI basically feels busted in only FigJam.

The screenshot says it all, but here is an exact problem statement in text:If I create a slot, then within that slot select an image or anything, press Command G to make it a group. I cannot change the group into a frame on the top right.  If I do this outside of a slot, I have no problem changing the group into a frame (2nd screenshot shows the regular behavior) Workaround is to Frame selection directly via right click on the layer name

Dear Figma Support Team,I hope you are doing well.I am writing to request a temporary adjustment to our current premium subscription. For the month of March 2026, we would like to downgrade our plan from two seats to one seat.This change is intended to be temporary, and we plan to upgrade the account back to two seats at a later date when the additional seat is required again.Kindly let us know if any additional steps are required from our end to process this change. We would appreciate your assistance in confirming once the downgrade has been applied to our account.Thank you for your continued support.Best regards,Abari AbayomiProduct Designer Shanks Media and Software Company LtdAccount Email Associated with the Subscription: [redacted]

The heart and +1 default stamps are showing up in the stamp wheel but do not appear when i click to stamp them, additionally previous hearts and +1 stamps left in my figjam file have disappeared