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Hi Figma Support,I previously had a Figma account with my Concordia University email (@concordia.ca) and deleted it. I am now unable to sign up again with the same email and receive the error "Your request has failed."Could a Support Specialist please fully release this email so I can register a new account?Thank you very much.

I've been unable to publish a new version of our Figma plugin for a while now, and frankly, I'm frustrated.Every time I try to publish, I get this message:"We have detected a change in your account details. Please contact support@figma.com to proceed."So I did exactly that, I contacted support. And here I am, still stuck. No resolution, no timeline, nothing.This is not acceptable. We have users depending on our plugin and we cannot ship updates. Our company account is fully legitimate and in good standing. Whatever "account change" was detected, we need this resolved immediately, not in days or weeks.Is anyone else experiencing this? And more importantly: can someone from Figma please step in and actually fix this? Plugin developers should not be blocked from publishing without a clear explanation and a fast path to resolution.This needs urgent attention.

Здравствуйте!У меня возникла проблема https://disk.yandex.ru/d/4RmycwgzH2vqdA  - здесь мои скрины Не синхронизировались те шрифты, которые были добавлены ранее мной в другом компьютер - скрин 2.А скрин 1 – это на моем новое компьютере. И сегодня делала карточку. Добавила шрифт, и поняла что не отображается мои шрифтыЯ уже сделала уйму вариантов как исправить ситуацию. Но ничего не помогает.Буду ждать обратной связи.Заранее спасибо!

I’ve spent most of my credits for the month attempting to fix a small problem in a make prototytpe. After each update the AI claims to have solved the issue, but has not done so. After explaining that the issue has not bee addressed, and providing screenshots, etc. the AI appears to repeat the same steps that have just failed. When provided with screenshots of the frontend, or console output, the AI repeatedly hallucinated things that weren’t in the screenshots and proceeded to work ahead based on those hallucinations, wasting more credits.

Issue SummaryI'm experiencing severe performance issues in a Figma Make file that has accumulated naerly 700 context versions. The file frequently freezes, becomes unresponsive, and consumes credits at an unusually high rate, making it nearly impossible to continue working.What I've Tried- Using the desktop app instead of the browser (still laggy)  - Clearing cache and performing hard refreshes  - Avoiding large batch prompts – the problem persists  Root Cause (Suspected) The excessive number of Make conversation versions appears to be the main bottleneck. I understand that users cannot manually delete version history, and the current file size (or context length) is causing the editor to struggle.My Requests  1. Reset / purge the Make conversation history for this file from the backend to restore performance.  ONLY keep version 6892. Advise on best practices for cleaning up and structuring the code generated by Make. The codebase has become quite messy after many iterations, and I'd l

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Xiang FanFigma Email [redacted by forum moderator to remove PII]  

Dear Figma Support Team,I am having an extremely unpleasant and stressful experience. I’m on the professional plan, and after purchasing additional credits multiple times, the balance continues to drain rapidly, even though I hardly use any AI features. Most disturbingly, I recently added 5,000 credits, but only about 1,500 were actually used with my awareness. Despite that, I see a huge drop in credits every single day, even when I’m not making any changes. In fact, 1,340 credits were consumed on a simple layout fix that I never expected to use any AI. Most of the time, Figma doesn't even make any visible changes after these actions, yet credits keep draining. This is now preventing me from accessing my designs, and my work is completely stuck.This is a huge disruption, and I need immediate clarification and resolution. Please investigate why credits are being consumed without any action from me, as this is severely impacting my project and productivity.Sincerely,

After I paid for my team’s subscription, we decided to not use Figma anymore and deleted our account. Despite this, my card was charged today, and I did not authorize this transaction. I want a refund! 

Hello,I bought the professional plan and I’m unable to see the right panel to export figma slides. I’m in dev mode but still. I comtacted Figma 2daya ago and called this morning for assistance and uptill now no response. I need the slides ASAP. Please help!

I’m trying to use figma-use / Codex MCP tools to create a design directly inside a specific Figma file and node.Sometimes the tool can read the node metadata and sees it as an empty canvas. But when it tries to continue with the required design context step, get_design_context fails with a generic error.Because of this, the integration can partially detect the file, but it cannot actually write or generate the design on the canvas.What I need help with:How to make get_design_context work reliably with an open Figma design file Whether this is a known issue with Figma MCP / plugin integration / Codex desktop connection 

All of my community resources are suddenly dissapear from figma community resources. just a weeks ago it was still there, I am screenshooting my Your week on Figma Community as a prove. Where I can found my resources and i want to get it back because there is some conversation there as well? can anyone help me? 

For some reason I’m unable to add, delete, or edit my projects on my iPad. I’m not sure if this is just an iPad thing or not because I’m away from my desktop. Also I’m aware that you have to be the project owner in order to be able to have edit capabilities which I should have because I’m the only one that’s on this project. Any thoughts?

HI I get subscription in December, but it charged until now. And I thought I cancelled the subscription in Febuary and delted all my account information. But why they charge me over $ 80. I need to get refund my money. Please check it as soon as possible. 

need a way to purchase additonal credit ..pls help!

Hi Figma team,I submitted my plugin DesignOPS (ID: 1603703295257406223) for review approximately 10 days ago and haven't received any updates yet — no approval, no rejection, no feedback.The plugin is a design audit and library cleanup tool:Scans Figma files for missing styles, broken tokens, orphaned components, grid violations Offers one-click autofix and bulk replace across libraries Uses networkAccess for user authentication and library resolution via our own backend (api.design-ops.pro) Requires a free account (email registration, done inside the plugin) Has Free and PRO ($8/mo) plans Bilingual UI (English & Russian) I've reviewed the plugin review guidelines thoroughly and believe the plugin meets all requirements. Privacy policy, terms of service, and support contact are all in place.Could someone from the review team share the current status or estimated timeline? I'm happy to provide any additional information if needed.Thank you! 

Dear Support Team,I would like to request your assistance in prioritizing the following billing support case:Case ID: 1814809As the deadline is approaching, this matter is time-sensitive and requires urgent attention to avoid any impact on our operations.We would greatly appreciate your prompt support and update on this case.Please let us know if any additional information is required.Best regards,

Hi Figma Team,I am reporting a severe bug with Figma Make that resulted in a completely hallucinated design and the unfair loss of ~250 AI credits on my Professional plan.I attempted to generate a specific dashboard ("v3 / dashboard") using my "Caregiver Web Portal" design system. Despite attaching my local library and providing explicit rules in Guidelines.md, the AI failed completely.The Issues: Ignored Libraries & Guidelines: The tool completely ignored my attached components and explicit styling rules, hallucinating an entirely different and unusable UI. Server Crashes: I hit multiple "Model is overloaded" errors and endless Vite preview engine spinners. Massive Credit Drain: One single incorrect generation cost me 172 credits. In total, I have lost nearly 250 credits to these bugs and server failures. My Ask: Please investigate why Figma Make is ignoring attached libraries, and I am formally requesting a refund of the ~250 credits wasted by these system failures.Evidence A

I’ve submitted a couple of plugins, but they’re still under review. One of them has been waiting for about a month:https://www.figma.com/community/plugin/1615271839569985921/ https://www.figma.com/community/plugin/1620738014327336695/I saw that the review process usually takes around 5-10 business days, so I’m wondering whether something may have gone wrong. I haven’t received any confirmation email after submission, or any other update since then.Does anyone know how I can check their status or whether they might be stuck in review?

Hi everyone, I submitted my plugin (ID: 1613871404512183792) a couple of weeks ago, and since then, my page has just been showing the message: 'Only you can see it while your plugin is in review.’ I haven't received a single email or status update. Is it common for the review process to take this long without any communication? Has anyone else experienced a similar delay, or does anyone know how long it usually takes to get the review results in cases like this? I’d really appreciate any pointers or help with this. Thanks in advance!

When I switch variables, the component instance resets to the default item. I hope that when switching variables, only the component size is changed, and the icons and text called by the component instance are retained. How should I adjust this? However, I found that if the component instance is separated, the component instance can be retained when switching variables. Has anyone else encountered the same problem? And are there any known solutions?Thank you.

Perfect — I understand the exact style you want (simple ovals + arrows like your sample). Below are DFD Level 0, Level 1, and Level 2 tailored to your project, in the same clean format.---📊 6.2.1 Data Flow Diagram 0 LevelCT/MRI Image + Clinical Data  →   (Kidney Tumor Detection System)   →   Tumor Result + Diet Plan🧾 CaptionFig 6.2.1 DFD 0 Level---📊 6.2.2 Data Flow Diagram 1 LevelInput Data     ↓(Data Collection & Preprocessing)     ↓Processed Data     ↓(Image Segmentation)     ↓Tumor Features     ↓(Clinical Data Processing)     ↓Patient Features     ↓(Diet Recommendation)     ↓Final Output (Tumor Result + Diet Plan)🧾 CaptionFig 6.2.2 DFD 1 Level---📊 6.2.3 Data Flow Diagram 2 Level(More detailed — this gives you extra marks 🔥)Input Data     ↓(Data Cleaning & Normalization)     ↓Clean Data     ↓(Image Processing - Resize & Align)     ↓Prepared Image     ↓(Tumor Segmentation Model)     ↓Tumor Mask + Size + Location     ↓(Feature Extraction)     ↓Tumor Features     ↓(Cli

When you add Figma MCP to Kilo Code and try to login, Figma shows an errorOAuth app with client id https://kilocode.ai/.well-known/oauth-client/vscode-extension.json doesn't exist

I tried to use the Figma Plugin.  Codex confirmed figma_whoami succeeded. It returned your Figma identity It also returned your team The actual issue is narrower: Authentication and MCP access work. The figma_generate_asset calls did not result in visible saved assets or usable links. The fallback figma_generate_deck path also failed, but for schema-validation reasons inside the connector The files were created in my Figma cloudThe files are not in my Figma cloud.  Why is the connection failing to create the files in Figma dispute a valid connection. 

So I have this issue now for a while. Basically when I open the actions/command palette and search for a command, it takes forever to load, majority of times not loading anything at all. In that screenshot for example, I type save (because I want to download a local copy) and nothing comes up. It’s usually instant when I type, but now it won’t. Applies to any other command as well that requires searching. I already tried reloading and resetting figma and clearing cache and still the same.

Why is the responsive mode in the prototype preview so broken? When you create a page with components and layers and set them to fill mode, everything fits to 100% width or height in the design editor. This reflects typical development as expected. However, this doesn’t work in the prototype preview. When I set the prototype to responsive, sometimes it works, sometimes it doesn’t. For instance, I have a grid with cells. Those cells are set to fill. (In fact, everything in every layer is set this way). But when the prototype renders it breaks. Those cells sometimes are 100% the available area, other times they are set to their original rendered size from the frame. For example, the cells are set to fill and happen to measure at around 200px wide because the main container (frame) fits all the content this way in design mode. But when it goes into the prototype preview with responsive mode, sometimes those cells take up the width appropriately, other times they revert back to what they a