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Marlin Alejandra
Marlin Alejandra
New Member
July 8, 2026
Question

Billing Issue

  • July 8, 2026
  • 1 reply
  • 21 views

I cancelled my plan but I keep getting charged, how do I get my money back? I successfully cancelled it before my next billing period but it charged me again for the next

    1 reply

    Jaycee Lewis
    Figmate
    Jaycee Lewis
    Figmate
    July 8, 2026

    Hi ​@Marlin Alejandra 👋 I’m sorry to hear that happened to you. I opened a support ticket for this, the ID is 2005395 and the subject line is Billing question after canceling plan. Please keep an eye on your email inbox for replies from our team as we cannot post or discuss billing-related specifics in the public forum. Thank you! – Jaycee

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