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Question

URGENT: Account Disappeared

  • July 8, 2026
  • 2 replies
  • 15 views
A

My personal Figma account is not accessible anymore or does not exist. 

I went to add my username and password to log in as usual today and it said the combination did not exist. I had just logged in yesterday and so I am pretty confident I have the correct combination. 

I then went to reset my password but no email appeared in my personal email, suggesting there is no longer an account associated with the email. I

This is an extremely frustrating experience considering Figma in general has not been performing as it was before Figma Make was introduced. In addition, it was very difficult to find the appropriate avenue to contact Figma to report this problem, and I am not sure this is the correct forum. 

2 replies

A
  • Andy123
  • Author
  • New Member
  • July 8, 2026

Also just to clarify I tried submitting a request here but the chat never appeared: Submit a request – Figma Learn - Help Center 

I have also of course checked my SPAM folder in my email to make sure the recover password email was not there. 

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • July 9, 2026

Hi ​@Andy123, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand that you're no longer able to access your personal Figma account, and that your usual email and password are no longer being recognized. 

As we're unable to assist with account-related issues here on the Community forum, I've gone ahead and created a support ticket for you so the team can take a closer look. Your ticket number is #2005770.

And thanks for letting us know about the difficulty you had finding the right place to reach out. You did come to the right forum, and I'm glad you posted here.

The page you visited (https://help.figma.com/hc/en-us/requests/new) is also the correct place to submit a support request. For future reference, in the "Tell us about your issue" box, you can type a brief description of your issue (or simply type "contact agent"), then click Start chat and continue entering your issue details. 

In the meantime, please keep an eye on your inbox, someone from the team will reach out with next steps as soon as they're able.

Thanks again for your patience. We know how important it is to regain access to your account, and we'll do our best to help get this sorted out 🙏

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