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Question

Urgent: Projects missing and Professional plan disappeared after email domain migration

  • July 9, 2026
  • 1 reply
  • 15 views
Pragya Pahari

Hi everyone,

I have an open Figma support ticket (#2004850), but it has been more than 8 hours and I haven’t received a response from a support agent yet. This issue is urgent because it’s blocking my team’s work.

My company recently migrated our email domain from cybercept.ai to kipio.ai. I can now log in with both my old and new email addresses, but all of my projects are missing and my Professional plan is no longer associated with my account.

Could a Figma moderator please help escalate my support ticket or advise on the next steps? I’d really appreciate any assistance, as this is preventing my team from continuing our work.

Thank you very much.

    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • July 9, 2026

    Hi ​@Pragya Pahari, Celyn from the Figma Community Support team here.

    Thanks for reaching out. I understand that your projects and Professional plan are no longer showing up after your company's email domain migration.

    I’ve located your support ticket, #2004850, and have gone ahead and escalated it internally to increase visibility with the team.

    As we're not able to investigate account-related issues here on the Community forum, the team will continue assisting you directly through your support ticket. Someone will reach out as soon as they're able to.

    We understand how urgent this is and really appreciate your patience in the meantime 🙏

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