원래 는 3만원~4만원대로 거래 하는 정도 … 요금제 결제 취소도 취소하고 결제돼서 보기놀랐어요 … 환불 부탁드립니다.. 저 돈이 없어요 월세내야해요 5만원에 인생이달려있습니다 … .
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환불요청
Best answer by Celine_
Hi there, Celine from the Community Support team at Figma here. I don’t speak Korean, hope in English is ok! I'm sorry to hear about the unexpected charge.
I've gone ahead and created a support ticket on your behalf so our Billing team can review your account and your refund request. Please keep an eye on your inbox. For reference, your case number is #2006280, which has been sent to your email address: kxxx1@gxxxl.xxm.
When you have a chance, feel free to reply to the support email with any additional details that may help with the investigation, such as screenshots of the charge or payment confirmation.
In the meantime, just to share a bit of general context: after cancelling a paid plan, access typically continues until the end of the current billing period. You can learn more here:
Regarding your refund request, payments are generally non-refundable under Figma's Terms of Service. However, our support team will review your specific case, explain what happened, and determine what options may be available. You can find more information about our refund policy here: https://www.figma.com/legal/tos/. Thanks for your patience!
Update: The support agent has just replied to you. They confirm that a monthly Dev seat was added to your account, which triggered a prorated charge of $15.00, in addition to your original monthly Full seat renewal charge ($20.00). For more information, please continue the conversation directly via your support case. I’ll go ahead and close the topic here, thank you!
This topic has been closed for replies.
Hi there, Celine from the Community Support team at Figma here. I don’t speak Korean, hope in English is ok! I'm sorry to hear about the unexpected charge.
I've gone ahead and created a support ticket on your behalf so our Billing team can review your account and your refund request. Please keep an eye on your inbox. For reference, your case number is #2006280, which has been sent to your email address: kxxx1@gxxxl.xxm.
When you have a chance, feel free to reply to the support email with any additional details that may help with the investigation, such as screenshots of the charge or payment confirmation.
In the meantime, just to share a bit of general context: after cancelling a paid plan, access typically continues until the end of the current billing period. You can learn more here:
Regarding your refund request, payments are generally non-refundable under Figma's Terms of Service. However, our support team will review your specific case, explain what happened, and determine what options may be available. You can find more information about our refund policy here: https://www.figma.com/legal/tos/. Thanks for your patience!
Update: The support agent has just replied to you. They confirm that a monthly Dev seat was added to your account, which triggered a prorated charge of $15.00, in addition to your original monthly Full seat renewal charge ($20.00). For more information, please continue the conversation directly via your support case. I’ll go ahead and close the topic here, thank you!
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