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Question

Unable to access multiple Figma files I created — missing team / possible deleted Education team

  • July 8, 2026
  • 2 replies
  • 19 views
quequeer

Hello,

I understand that Education accounts are usually redirected to the Figma Support Forum.

However, this issue involves account-specific file recovery and potentially deleted team records. I am concerned about posting account-related details publicly. Could a Figma Support Specialist please handle this privately or let me know how I can provide my account email and file details securely?

I am not asking for general troubleshooting. I need Figma to check the backend status of these file keys and the missing team:

 

[ file key redacted by forum moderator to remove PII]

 

Could you please escalate this ticket or provide a private support path for account/file recovery?

Thank you.

    2 replies

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • July 8, 2026

    Hey ​@quequeer, thanks for your patience, and good call not posting further account details publicly. 

    I checked both file keys you shared, and I also want to close the loop on the missing team you mentioned, since these are connected. Both files were permanently deleted on May 7, 2026. This typically happens when the team they lived in was deleted, which lines up with what you're seeing on your end.

    Teams have a 28-day window where the owner or an admin can restore them using the link from the original deletion email. Since May 7 was more than 28 days ago, that window has closed for the team as well, so there isn't a way to restore the team or the files within it at this point.

    I know that's not the news you were hoping for, and I'm sorry about that. For future reference: whenever a team is deleted, everything inside it moves to Trash and is only recoverable within that 28-day window, after that, it's permanent.

    You can read more about how this process works here: Restore a deleted team. 

    If you have local copies, exported assets, or the files were duplicated anywhere else, that'd be the best path to recovering any of the content. 

     

    Please let me know if you have any further questions! 

    quequeer
    • quequeer
    • Author
    • New Member
    • July 9, 2026

    thanks！😭😭😭

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