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Refund Request

  • July 7, 2026
  • 6 replies
  • 70 views
Sharon_Fernández

I need help with a billing issue. My teammate was previously an admin on the team “El equipo de MARIANNE FLOR SALAZAR CABELLO”, but I she no longer has access to it and she is still being charged for Professional Full seats on invoice Q1CF0YMS-0002 dated Today, July 07, 2026. My open ticket is 2002810. I need help stopping future charges tied to this team. For the problem I still went back to the team. 

A few weeks ago, we canceled a plan and we removed the card from the team’s payments. Now, months later, an amount of 127 dollars was charged to the account of someone who was no longer in the group and who, as I mentioned, had already removed their card. However, the charge went through and the receipt was sent to me, but in the project it still shows that we are on the free plan, and it also doesn’t allow us to view the transaction from the file browser. We want a refund of the money, and we would also like to know if it’s possible to completely remove the card information because it seems it is still in the system.

Best answer by Celine_

Hey ​@Sharon_Fernández , Celine from the Community Support team at Figma here, stepping in for ​@Jaycee Lewis . I'm glad to hear your refund has been processed.

I also checked your support case and can confirm that one of our Support agents has already followed up regarding your remaining questions. They've confirmed that your payment method has now been removed from the team on their end.

For future reference, billing details can only be viewed or updated by a Team Admin, Team Owner, Organization Admin, or billing contact. That is why other team members may not be able to access the Billing section or remove a payment method themselves.

If you have any additional questions about your subscription or account, please continue the conversation directly through your existing support case, as the support team will be best equipped to assist you further. I’ll go ahead and close the topic here as your request has been addressed. Thank you!

This topic has been closed for replies.

6 replies

Sharon_Fernández

Hace unas semanas, cancelamos un plan que solo nos costó 5 dolares, y sacamos la tarjeta de los pagos del equipo. Ahora meses después se cobraron una cantidad de 127 dólares de la cuenta de alguien que ya no estaba en el grupo y que, como dije, ya había sacado su tarjeta. Pero se cobró la cantidad y la boleta me llegó a mi, pero en el proyecto aun nos sale que tenemos el plan gratuito, y además no nos permite ver la transacción desde el file browser. Queremos una devolución del dinero, y ver si se podría sacar la información de la tarjeta por completo porque al parecer aun está en el sistema

Jaycee Lewis
Figmate

Hey ​@Sharon_Fernández 👋 Thanks for your post. You did everything correctly by opening your support ticket and adding all your details. To confirm, the ticket ID is 2002810. I added the additional context from this post and increased its priority to match your urgency. We’ll keep all billing-related conversations there to protect your privacy.

Talk soon — Jaycee

Sharon_Fernández

Hey ​@Sharon_Fernández 👋 Thanks for your post. You did everything correctly by opening your support ticket and adding all your details. To confirm, the ticket ID is 2002810. I added the additional context from this post and increased its priority to match your urgency. We’ll keep all billing-related conversations there to protect your privacy.

Talk soon — Jaycee

I would like the refund to be processed as soon as possible, and I also want to cancel the subscription that we don’t even have. I don’t know where the money went, because our account still shows the free plan. I want a full refund. 

Sharon_Fernández

Hey ​@Sharon_Fernández 👋 Thanks for your post. You did everything correctly by opening your support ticket and adding all your details. To confirm, the ticket ID is 2002810. I added the additional context from this post and increased its priority to match your urgency. We’ll keep all billing-related conversations there to protect your privacy.

Talk soon — Jaycee

YA ME RESPONDIERON ESTO: “Como cortesía, le he reembolsado el importe de la factura pagada de $127.05 al método de pago original asociado a su cuenta de Figma. Este importe se verá reflejado en su cuenta en los próximos 5 a 10 días hábiles.

Espero que esto aclare todas tus dudas, Sharon. Si tienes alguna otra pregunta o necesitas más ayuda con tu suscripción o problemas de facturación, no dudes en contactarme; con gusto te ayudaré.”      GRACIAS. POR LA RESPUESTA SE LOS AGRADEZCO.                                                                                              Ahora quiero porfavor cancelar esa suscripción, ya no quiero que este vinculada mi cuenta con figma. cómo hago? ayudenme

Sharon_Fernández

Además quisiera también borrar datos de la tarjeta que coloqué, luego de haber sido hecho el reembolso, quiero dejar la suscripción. QUIERO AYUDA, muchas gracias

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • July 9, 2026

Hey ​@Sharon_Fernández , Celine from the Community Support team at Figma here, stepping in for ​@Jaycee Lewis . I'm glad to hear your refund has been processed.

I also checked your support case and can confirm that one of our Support agents has already followed up regarding your remaining questions. They've confirmed that your payment method has now been removed from the team on their end.

For future reference, billing details can only be viewed or updated by a Team Admin, Team Owner, Organization Admin, or billing contact. That is why other team members may not be able to access the Billing section or remove a payment method themselves.

If you have any additional questions about your subscription or account, please continue the conversation directly through your existing support case, as the support team will be best equipped to assist you further. I’ll go ahead and close the topic here as your request has been addressed. Thank you!

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