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Cannot receive registration email — bounce suppression issue

  • July 9, 2026
  • 4 replies
  • 34 views
dsgler

Hi Figma Support Team,

I cannot receive the Figma registration email, so I’m unable to complete registration or sign in.

My email address is:

(redacted by the moderator due to PII)

According to our company’s technical team, the issue may be caused by a previous failed email delivery. When I first tried to register, my email address may not have been fully active yet or may have had a temporary issue. This likely caused Figma’s registration email to bounce, and my email may have been added to a bounce suppression list. Since then, I have not been able to receive any Figma registration emails.

I have already submitted a support request. My ticket number is:

2003875

I was instructed to send this message:

“Here is my e-mail: (redacted by the moderator due to PII).
Please remove my email from the bounce suppression list.”

However, I have not received any response or resolution yet.

Because I cannot sign in to Figma, I’m also unable to check the status of my support ticket or add more information through the support portal.

Could someone from Figma Support please help remove my email address from the bounce suppression list so I can receive the registration email?

Thank you.
 

Best answer by Celyn_L

Hi ​@dsgler, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand that you're having trouble completing your registration as you're not receiving the registration email. Just a heads up that I've redacted some of the personal information in your post to help protect your privacy.

I’ve located your support ticket, #2003875, and have gone ahead and added an internal note to increase visibility with the team.

As we're not able to handle account-related requests here on the Community forum, the team will assist you directly through your support ticket.

Thanks for your patience while the team looks into this. They'll follow up with you directly on ticket #2003875 as soon as they have an update.

This topic has been closed for replies.

4 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • Answer
  • July 9, 2026

Hi ​@dsgler, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand that you're having trouble completing your registration as you're not receiving the registration email. Just a heads up that I've redacted some of the personal information in your post to help protect your privacy.

I’ve located your support ticket, #2003875, and have gone ahead and added an internal note to increase visibility with the team.

As we're not able to handle account-related requests here on the Community forum, the team will assist you directly through your support ticket.

Thanks for your patience while the team looks into this. They'll follow up with you directly on ticket #2003875 as soon as they have an update.

dsgler
  • dsgler
  • Author
  • New Member
  • July 9, 2026

Hi ​@dsgler, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand that you're having trouble completing your registration as you're not receiving the registration email. Just a heads up that I've redacted some of the personal information in your post to help protect your privacy.

I’ve located your support ticket, #2003875, and have gone ahead and added an internal note to increase visibility with the team.

As we're not able to handle account-related requests here on the Community forum, the team will assist you directly through your support ticket.

Thanks for your patience while the team looks into this. They'll follow up with you directly on ticket #2003875 as soon as they have an update.

Hi Celyn,

 

Thank you for your reply and for helping add visibility to my support ticket.

 

It has now been over 24 hours since I submitted the request, but I still haven’t received any update or email response regarding ticket #2003875.

 

Could you please let me know if there is any issue blocking the process, or if there is any additional information I can provide to help resolve this?

 

Since I still cannot receive Figma registration emails or sign in to my account, I’m unable to check the ticket status through the support portal.

 

Thank you again for your help. I’d really appreciate any update from the support team.

dsgler
  • dsgler
  • Author
  • New Member
  • July 9, 2026

Though I didn’t receive an email, It’s solved. Thanks for help.

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • July 9, 2026

    Hi ​@dsgler, thanks for the update! I'm glad to hear that you're now able to receive the registration email and complete your registration.

    I'll go ahead and close this topic for now, but if you run into any other issues, please feel free to create a new post 🙌

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