Hi Community Managers / Admins,
I am writing to seek urgent help regarding a monthly subscription renewal on my account. I requested a refund via email within less than an hour of the charge, and I have not opened or used Figma at all since the deduction—my paid feature usage is strictly zero. Funny thing, I just checked and my subscribtion remains Free plan even so my money is gone.
I previously replied to the support email with my team details (Team name: Костянтин Петречук) and received a ID code (#1992898),
To ensure the billing team can find my account and resolve this immediately, here is my official Invoice ID:
Invoice ID: in_1To0vlIvcqWR3dFDs3MKcPag
• Amount Charged: €18
It has been over a week without any follow-up from the email support. Regardless of the review outcome, I would greatly appreciate it if an admin could reply here and keep me updated on the progress.
Thank you so much for your help in escalating this to the billing team!
