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I had one annual full seat on my account. I needed to add a new monthly full seat to the account, as I have a temporary worker working on my team. When I went to add a monthly seat, an annual seat was automatically added to my next invoice instead. How can I change that additional annual seat to a monthly seat and get the charge changed accordingly on my invoice/charges? If that’s not possible, how can I remove that additional seat all together and get it removed/refunded from my next month’s invoice?

Some Figma projects take a long time to load. Even when the file appears to have finished loading, navigating between layers is extremely slow or unresponsive, making it difficult to work on the design.Steps to Reproduce: Open a project with multiple pages and layers. Wait until the file seems to be fully loaded. Try to navigate or switch between layers.. Environment: Figma desktop/web Browser

Hi all, Each time I publish a library after making some changes all my icon library gets affected from this change and I end up with thousands of updates each time. This happens especially when I don’t make an update on the icons but on other primitives, such as colour, typography or other variables. Is there a way to find out what’s causing this to trigger? Thanks  

As stated, the Video Settings menu is not allowing me select or deselect settings with newly uploaded videos. The issue persists on both the desktop app and on Google Chrome browser. Videos that were uploaded a few months ago do not have this issue.  Am I missing something? 

Hi Team,I wanted to flag a recurring issue with Figma’s performance that’s been significantly slowing down our workflow.On average, I lose about 30 minutes each day waiting for Figma to update libraries or upload changes.Here’s a typical scenario: I’m working with two library files (Lib 1 is big, Lib 2 not): Library 1 (which uses assets from Library 2). After making and publishing updates in Library 2, I switch to Library 1 and click “Update all.” That’s when things grind to a halt. Figma slowly processes the updates, and once the cloud upload icon appears in the top left, I know I’ll be waiting long enough to step away from my desk. This delay is consistent, increasingly frustrating, and not limited to me, it’s affecting others on my team too, across different files and setups.For context, we’re all using 2021 MacBook M1 Pros (32GB RAM) and the desktop app.Would love to understand

Hey!I’ve noticed lately that I cannot remove the values for min- and max- (auto layout) by clicking “remove min and max”. I use variables for these values, but it also happens with normal number inputs. It looks as if min and max have been removed, as the icon for height and width shows the indicator (additional lines around). But when I look directly at the two values, they are still there.Same with the layout guide: It does not change when I click on the existing one and select a different one. It only changes when I delete it and add it again.Has anyone else noticed these issues? They are currently complicating the QA process for us.I would appreciate any feedback. Thanks!

I am trying to import a .csv with 500 cells (the alleged FigJam table limit) into FigJam to convert to stickies, but whenever I try to import it, it says “partial paste successful – table limit size reached” after pasting only 23 cells. Is there something I’m missing?

Hello, I’m working on an exporter plugin to automate our workflows. However, I’m not sure how to run commands on user’s PC. For example in order to automate texture export path, we need to call “p4 info” to obtain client’s workspace path. import { exec } from 'child_process'; doesn’t seem to work. Please help. Thanks! 

Hi! I have created a design with a gradient in a button: The PDF export however shows all buttons with a vage gradient not corresponding to the design I made:  JPG and PNG exports are working fine. Am I exporting the wrong way or is this a thing Figma could fix?Thanks!

Hi!We recently switched from the Professional plan to the Enterprise plan.Previously, we shared the component library in view-only mode with our suppliers, and they could add it to their work files in any team (even free ones).Now they are no longer visible in other spaces. How can we make them visible and addable to their work files?Is there a solution without copying and pasting the components from the libraries and/or making a copy of the library?Thanks

Hello, my Figma slides were functioning properly yesterday. However, I just noticed that the right panel settings are no longer visible. The Layout, Appearance, and Stroke options have disappeared. Could someone please advise me on how to resolve this issue? I have selected my text, but I am only able to change the font and Fill color.

Was building out a design and once happy with the component I created a component set and it has now pushed all the annotations very far away and not next to the element that it relates to.Any ideas on how to fix this? I have restarted Figma and my laptop.Figma version 125.7.5 

Having troubling connecting I suppose? What do I do to fix? “The user is still getting the same errors:API fetch failed: TypeError: Failed to fetch Error fetching children/registrations/notifications: TypeError: Failed to fetch Error while deploying: XHR for "/api/integrations/supabase/5sdlOhiznKyIXcuT5jupOM/edge_functions/make-server/deploy" failed with status 403 The issue seems to be that the Supabase Edge Function is not deploying properly. The 403 error suggests there's a permissions issue or the function name/structure is wrong.” 

I’m a current graduate student in the U.S., and I’ve been trying to get verified for the student plan. Unfortunately, the process keeps failing for different reasons: sometimes it says I’m using a VPN (which I’m not), other times it claims I’ve already redeemed the benefit (which isn’t the case), and occasionally it just says there’s an issue with my verification.The process has been very frustrating, and I would really appreciate help from a real person to resolve this (no more AI generated responses).

I just started out with figma and using it on two different devices, but it my figma home screen stays in an eternal loading screen on one of these devices, it's not loading on a MacBook M1 8GB RAM. I tried restarting the machine, updating it, emptying browser cache, leaving all vpns, relogging, using desktop app and the browser one, nothing is working, but as soon as I use the other system, everything works fine. What could be the problem? 

Problem is only in Desktop,it’s ok in browser    many pictures don't load on desktop. and in the browser everything works fineif you zoom out - then small size loads. when you zoom in - emptiness, or partial display

Hi everyone I just landed on Mac from windows, I see some differences inside the program. I was trying to scale a frame using “K” command, but it all mess around like every element is on his own, usually it happen when I create an auto-layout, or I don’t scale proportionally. I also tried enabling the proportionally scale button as showed in the photo.It only works as I aspected If I press de x2 or x0,75 button.  

I want to report a bug in Framer Sites.  The links don’t work as expected. Gallery should open the Gallery webpage.  But instead, it opens this node URL in the published site.  I used a template.  Other than that, love the new products and I’m very eager to try everything out. Will report bugs if the team’s is interested :) Thank you! Best, Khushi

I’m on a design file and I clicked the question mark button to change to the previous UI, but the option is not there for me. Is there something I’m doing wrong?

When I attempt to mirror a frame, the design itself loads; but the spinner stays. It’s also not interactive and unresponsive. Version 25.32.0 running on iOS 26, iPhone 16 proTried erasing cache, reinstalling, logging in and out, none seem to work. Can’t confirm if the same issue exists on Android. 

Hello,I accidentally deleted my account.My English isn't very good, so I misread the post and deleted it.I'm currently looking for a job, and I'm using Figma to create a portfolio for a UXUI project. However, my account has been deleted and disappeared... Please help me recover my account, just this once...This project and portfolio are the result of a year of work.If account recovery is impossible, can I at least recover my files? Please help me...If I didn't know English, I should have used a translator, but I usually do. For some reason, I didn't use a translator today, so I entered random information to unlock my Google account. This caused a major problem, so I'm asking for this.Please think of it as saving a job seeker's life and help me...I'm sorry, and I sincerely ask you...ID: personal information redactedName: personal information redactedPhone: personal information redacted

I am having issues with my education account where my students’ verification fails. They have logged in to my education team and when presented with the verification notice, they fill out the brief form (as students have in past years) but it fails. They have all filled out the more comprehensive form, but it still appears to fail.If there is a new way to set up my education account so students can get in without jumping through too many hoops, could you share it with me?In any event, any advice you can give to help me out, I’d appreciate. The kids are excited to learn Figma and I’m excited to get them into it as well!Thanks in advance for you help!Brian Sheehan

I cannot update my library in my Figma design nor select styles from it to apply to my Figma design.

I have a component that is left aligned in all places until the site link in which it is suddenly center aligned: 

Whnever i enter and search a propmt, a white blank space occupies half of my screen, making the contents inaccessible. Any help please?