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Hello Figma Team,We are facing an urgent billing issue with our Figma Professional subscription.Support Ticket: #1990082Invoice ID: #D22DEE1F-0066Initially, we reduced our subscription to 4 Professional Full Seats and 1 Dev Seat, and based on that configuration, the annual renewal invoice was generated.Before making the payment, our management requested that we further reduce the subscription to 3 Professional Full Seats by removing 1 Full Seat and the Dev Seat.I have already changed the unnecessary users from Full to View, but because the renewal invoice had already been generated, the invoice amount and seat count are not updating.The invoice is still unpaid, and we are unable to proceed because it reflects more seats than we need.We have already:Changed the unnecessary users from Full to View. Raised Support Ticket #1990082. Replied multiple times to the same email thread. Used the AI Help Center and requested escalation.Unfortunately, we have not received any response for more than

I want my account to be unlocked immediately.My entire work depends on this account, and I don't understand why you locked it just to force me into another payment. This is honestly a horrible way to treat a customer.I already submitted a complaint last month, and nothing was resolved. I need this issue to be fixed by tomorrow. Otherwise, I will cancel my entire plan, never renew my subscription again, and stop using your platform completely.I purchased an annual Professional subscription. After my credits were used, your website started forcing me to purchase another invoice for $160. Are you serious? This makes absolutely no sense.I'm extremely upset with the way I've been treated, especially since I already contacted support last month. No one actually helped me, and the person who replied had a very cold attitude. I don't want another generic support response. I want this escalated to a manager or someone who is actually in charge.I'm paying for an annual subscription, and this is

I hold an educator account, and am having ongoing frustration with students NOT being able to edit an ‘open session’ board as visitors.  The board is not in drafts. I copy the link immediately after making the board ‘open’ and it seems like the only student who can edit is the very first student to get into the board.  As a teacher delivering online lessons, it is incredibly frustrating.  How can this be fixed?  

Hello Figma Support,I would like to request a review of a recent charge on my account.Last month, I temporarily upgraded my account to use Figma Dev for a short-term development project. After I finished using it, I cancelled the subscription during the same billing period because I did not intend to continue with a paid plan.Now, when I log into my account, my team is displayed as “Free”. I also cannot access any Billing, Admin, or Subscription Management page to verify or manage any active subscription.Because of this, I was very surprised to see another charge on my payment method. Based on what I can see in my account, I believed my subscription had already been cancelled and that no further payments would be charged.Could you please help me:Explain why my account was charged again. Confirm whether there is still an active paid subscription associated with my account. Cancel any remaining paid subscription, if one still exists. Refund this latest charge, as I believed my subscripti

Unable to apply text style to component text. When selecting, nothing applies. I’m trying to use variable values of family and weight applied to local text styles. Was working but now wont apply to any text layer. Restarting figma doesnt fix.

The figma extension on my browser wants to read my history? why? 

I’m trying to publish a plugin, but unable to enter the price field since it is disabledI hace filled all the fields in every section, but this is not enabling atall 

EnvironmentDevice: MacBook Air (M3, 2024), 16 GB RAM macOS: [ex: Sequoia 15.1] Figma desktop app: [126.6.12]SummaryThe Figma desktop app appears to create ScreenCaptureKit (SCStream) capture sessions and never tears them down, leaking them over time. After ~10 days of uptime, dozens of screen-capture sessions accumulate, many still actively capturing at ~30 fps, driving WindowServer memory to ~20 GB, exhausting RAM, forcing 14 GB of swap, and freezing the whole machine. The sessions persist even after Figma is quit (they become orphaned in replayd) and are only cleared by a reboot.Suspected triggerThe on-screen color picker / eyedropper (which samples pixels from the screen and requires Screen Recording). It froze on every use; each invocation appears to leave an open capture stream behind instead of closing it.ImpactWindowServer resident/footprint memory grew to 20 GB (normal baseline ~100–500 MB). RAM (16 GB) exhausted → 13.5 GB swap used → sustained swap thrashing → system-wide free

한달만 쓰고 쓰질 않았는데 자동결제가 됐네요?결제내역 어디서 보는지도 모르겠고 ;;왜이리 결제취소 하는걸 어렵게 해놓은건가요??프로페녀설 첫 결제하고 나서 한달도 안쓰다가 나중에는 안썻씁니다.해당 연체 환불 부탁드려요.

After a recent update I’m unable to edit a text layer’s style in a multi-variant component without effecting the other variants also. In the example, I have a component with 4 variants where I’m trying to change the text color for one of them, but when I do all 4 variants show the same change. This seems to be tied to the label text property that links the content for them all, but of course this should not also link the fill. Help!

 When applying the Glass effect via my plugin using Figma's Glass Effect API, the light reflection border that appears around elements when applying the effect directly through Figma's UI is missing. This creates inconsistency between plugin-applied and manually-applied Glass effects, even when using identical parameters.Steps to ReproduceCreate a frame in Figma Apply Glass effect directly via Figma's Effect panel - note the light reflection border around the element Clear the effect Apply the same Glass effect with identical parameters via the Liquid Glass plugin Observe that the light reflection border is missing in the plugin-applied versionExpected BehaviorThe Glass effect applied via the plugin API should be visually identical to the same effect applied manually through Figma's UI, including the light reflection border.Actual BehaviorThe Glass effect applied via the plugin is missing the light reflection border that's visible when applying the effect manually, despite using identi

I just upgraded to Figma Professional Full seat on my educational account and i still don’t have AI features in “actions”. Do i have to touch some settings or ? 

Before, i just copy image from anywhere, select any image in image element and ctrl+v to replace it with image i copied. It’s not critical when Image element contains only one image, so i can delete it, ctrl+v and it will be pasted. But if i have more than 1 image in Fill option i can’t just delete everything to paste only 1 image. So only solution i got is to paste it as separate image, selecting this image in image element and ctrl+c ctrl+v it to other image element and it will work. But i think it’s too much to paste just one image from somewhereI guess 1-2 weeks ago everything was just fine

hi, today i logged into figma, wanted to clear my files, removed some design pages - moved them to trash (with some community icons etc) after that i wanted to proceed for personal designs, but my file with it is missing, I thought that i have moved it to trash by accident, but its also not there. Please is there a way to restore it? how? what happened ): 

Hi!I believe Figma has been updated and now every time I go to download my Figma slides as a PPTX, when I open the document the file needs to be repaired. I also need to update all the fonts in my old decks as after updating it has made the formats of all of them incorrect.

Hello, I have just added my colleague to my project “AccesFIP” but unfortunately she can just view my project, but no modify.How can I manage it please? My colleague :[redacted] Massive thanksThibaut   

When I edit an image using “Edit with prompt,” the first version looks fine. But when I keep making updates to the image, the quality gets worse and worse. It’s like saving a JPEG repeatedly, where the compression degrades the image each time. After only about three changes, the image has become unusable due to the heavy compression.

Hello.I have a setup where there’s a file that acts as a library carrying main components and a couple of design files for different platforms that calls these components from the main library file.However. after some time (During which I haven’t worked on any of the files or the main library) I opened the files and found out that the majority of components and instance swaps in my design files had reset to their main states. some of them have nested variants from other components within themnothing triggered this as the files and the library were left unopened for about a month. So I wasn’t working on the project or in other words it’s not a library update that triggered this, it happened on it's own.for more details about the components in my mobile app design I had a Title bar with a varying number of icons between different pages (notification & side menu & message icons) some pages had only 1 of them.. some pages had 2..etc.This was setup from the main component where I ha

Hi, I am not able to find Variables in my properties panel on the right in Figma. What changed?  

Yesterday, I had a great time experimenting with Figma motion. I made a neat motion poster, but whenever I try to export it as an MP4, a new tab opens and consistently stops loading at 10% with an "Operation is not supported" error. The same issue occurs when exporting to WebM, although GIFs export successfully. Is anyone else experiencing this problem? Are there any solutions? What mistakes am I making?

I just graduated college and lost access to my files from my student account. Is there a way I can transfer them to my personal?

I’ve tried updating figma, restarting figma, restarting my device and reinstalling figma, none of that helped— the browser version is stuck on this too.figma browser​​​ fgima desktopI love this app, please help me get it back.

Hello! there’s one thing I really like using in AfterEffects and other that is Shape Morphing - being able to animate a shape changing into a completely different form by changing it’s vector points. Since I really like Figma, not having to use After Effects is such a game changer. Is there any news or future plans to implement this feature? Thank you!  

I am writing to express my strong frustration regarding a major usability issue in the current version of Figma. In Dark Mode, ruler-based guides are rendered in a light, desaturated color. When working on white or light-colored frames, these guides become nearly invisible, making precise alignment impossible. Unlike Layout Grids, there is no option to customize the color or opacity of ruler-based guides. This lack of contrast is a significant accessibility failure that negatively impacts design productivity and precision. Telling users to "switch to Layout Grids" is not a solution, as ruler guides serve a completely different purpose for ad-hoc alignment and quick measurements.Please provide a way to customize the color of ruler guides (e.g., via preferences or individual frame settings) to ensure they are visible regardless of the interface theme or the color of the frame being worked on.

Hello Figma Support,I was unexpectedly charged $218.88 for an annual plan renewal today. I was not aware that the subscription would renew automatically, and I did not intend to continue the plan.I have already canceled the subscription immediately after noticing the charge and have not used any paid features or AI credits after the renewal.I kindly request a full refund for this charge and cancellation of the subscription.Thank you for your understanding. I understand your refund policy, but I would kindly ask you to review my case again. The annual renewal charge of $218.88 was unexpected, and I canceled the subscription immediately after noticing the charge. I have not used any paid features or AI credits since the renewal.I have been a Figma user and I respectfully request a one-time exception and a full refund for this unintended renewal.Thank you for your consideration. But again i was not aware of it and it just took all of the money that was on my credit card, please guys try t